This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Enterprise Truck Rental in Clarksville, TN scores 87/100: overall highly rated, driven by professional, attentive staff and clean, newer trucks (cargo vans, RAM 2500s, a dually) at fair prices. Many report fast, seamless pickups and helpful follow-ups. Common complaints: occasional long waits or no staff on-site, strict payment policies, one poorly maintained unit with unclear billing, a delivery blocking a roadway, and a last-minute miss on a 26' liftgate. Inventory feels solid but can be tight. Little to say about yard layout or parts (not really relevant to rentals).
I had a great experience at Enterprise Truck Rental. The new site manager, although I don’t recall his name, was extremely attentive and professional throughout the entire process.
He took the time to work with me directly and demonstrated strong knowledge of the available vehicles, which made everything smooth and efficient. As a member of the military, I especially appreciated that he ensured all documentation was accurate and properly handled.
Overall, excellent customer service. I will definitely be renting from this Clarksville location again for both military and personal use.
Ebony provided Top Shelf service from the moment I walked through the door until I left. 10/10 recommend this Business for your Commercial Truck needs.
Regarding my experience at your location: It was terrible - incredibly inefficient and unprofessional. 0 stars; will not come again.
I had to wait for 30-minutes at your location due to there be no employees or representatives when I came to pick up the truck although it was well into the middle of the business day. Instead, a sign was posted on the inside front door stating the employees were “out helping other customers” and provided a number to call.
Which we did.
Ebony answered the phone and said she was out doing deliveries (not helping customers). That she had called me that morning to affirm the reservation and had left me a voicemail.
Fantastic - but does my not answering the phone call mean the reservation is cancelled? I was in a hospital and had silenced my phone - I did not see the msg until I was at your location a few hours later - in the middle of a business day and it was abandoned with no employee presence.
Why couldnt Ebony or Grumpy co-worker stay to take care of customers? What deliveries take precedence of rentals?
Ebony and a Grumpy co-worker returned to your location - after approximately 30-minutes. The co-worker never made eye contact with us and only grunted when we addressed him.
Ebony then asked the co-worker to pull up a gas truck for us while we did the pprwrk - which was reverifying all the information we had already provided on-line to include my drivers license which required photos, texting, phone calls. I asked Ebony why all that had to be done and she said it was your location’s policy - not Enterprises.
At some point during this process, now 40-minutes trying pick up a truck, the grumpy co-worker came in and mumbled to Ebony the gas truck was not clean so he was getting the diesel.
Ebony asked me if diesel was okay and I responded sure, I just would like the truck as I had another appt.
We went out to the truck and Ebony seemed hesitant to mark down the scratches and dings we noted.
But our main concern came when she began manipulating the controls of the truck “to show the DEF levels so you know when to add DEF”
At that point, I told Ebony I did not want a truck I was going to have to monitor and pay for maintenance myself - the DEF level was at 53%, not even full.
We went back to the office and redid the pprwrk for the gas truck. But then, Ebony said she wanted to clean the truck “it would just take a minute”. I said it was okay, I just needed to go - I had an appt.
Ebony ignored me and said it would just take a minute.
So, I spent 20 more minutes while Grumpy and Ebony cleaned the truck; just not well.
They ignored the bed of the truck which had trash - to include mollusk shells - and I had to ask Ebony to please sweep out so I could put my belongs in the truck without exposure/contamination
To be fair, I believe Ebony was very polite, respectful and professional in our interactions (not so much Grumpy co-worker) and did what she could, but no one being at the location for hours (when we called, Ebony said they were 30 minutes out - that's at least an hour round trip); trying to give me a truck at 53% DEF with instructions I will have to monitor and add - because the other truck was dirty; and then not fully cleaning the replacement gas truck - made for a very unnecessarily unpleasant experience.
I have shared all of this with AMEX as it was through their site I made the reservation with Enterprise as one of their Travel partners.
PLEASE do NOT contact me to discuss; I have ZERO interest in apology, excuse or explanation - I will simply never use your location again. Perhaps you may take this as a learning opportunity and seek to have your location open during business hours and not cause customers to pay the price.
Worst experience of my life. My truck broke down so I had it and my trailer towed to this location because they said they had a truck. Got there about 1:30. Nobody was there. The doors were locked. Guy didn't show up till about 3:30. Then he would not take my business debit card because it was out of state. Even though I'm a repeat Enterprise business customer. Even though I have a commercial business and the debit card was a business account. Even though I had the bridgeton Missouri location. Call them and tell them I'm a good customer. There was no manager on site. Tried to contact the regional manager. He never replied. This place is a joke. Ended up having to walk to home Depot and rent a truck. Drove back to bridgeton Missouri location and they took care of me with zero problems. Like they always do. This location gives Enterprise a bad name.
Ebony Nelson is the best! She makes sure to come with a resolution for your needs! She’s an exceptional manager. Enterprise will now be my choice to rent commercial trucks!
⭐⭐⭐⭐⭐ Exceptional Service from Enterprise Truck Rental and Ebony Nelson
I recently rented a truck from Enterprise Truck Rental for a business trip, and I couldn’t be more satisfied with the experience. From the moment I walked in, the service was efficient, professional, and incredibly customer-focused.
A special shoutout goes to Ebony Nelson, the branch manager, who truly went above and beyond. Ebony was not only welcoming and friendly but also extremely knowledgeable and detail-oriented. She made sure I was set up with the right vehicle for my business needs, and she handled the entire process with a level of care and professionalism that’s hard to come by these days.
The truck was clean, reliable, and perfect for the trip. Ebony even followed up to ensure everything went smoothly, which really showed her dedication to top-notch customer service.
If you’re looking for dependable vehicles and a team that genuinely cares about your experience, I highly recommend this Enterprise Truck Rental location. Ebony Nelson is a true asset to the company. I’ll absolutely be back for future rentals.
Wonderful experience! Very helpful Assistant Branch Manager. She was very professional and helpful. The cargo van worked perfect for our move. Clean easy to drive. The employees worked as a team and were very kind. The rental was made the move seem easy. Thank you! Enterprise Truck Rentals Clarksville, TN
Very clean and perfect Truck to pull our Camping Trailer, Vehicle was new with very low milage . Everyone at the Branch was friendly , helpful and professional . Highly recommend Clarksville Enterprise Truck Branch
Had to rent a truck to replace a truck that went in the shop. Found this location and have been very impressed with this locations staff. They have all worked very hard to take care of me. Very professional and communication is second to none. Thank you for making this process easy and enjoyable.
This is specifically for Mr. Nick who went above and beyond with assisting me in getting a rental truck. My business vehicle went down in Georgia, needless to say Mr. Nick took great care of my needs and found me a 1 ton dually. Give him a shout anytime you need assistance with renting.
Be Blessed Not Stressed!!! Mr. Biggz Hauling Service LLC
The delivery drivers that they have as helpthink. It's okay to block an entire roadway, making it impossible for anyone to get around the truck to their homes.
Long story short...our truck was in the shop for a few weeks. Enterprise in Clarksville set us up with a RAM nice but we had a camping trip with family coming up & we didn't want to miss it. The RAM we had didn't have towing capability for our nearly 40 ft camper & didn't even have a Hitch. Contacted ENTERPRISE TRUCKS in Clarksville, they hooked us up!! The 2nd RAM Truck was a 2500 Diesel with a hitch and a reducer! Thanks to Nicholas Yarbrough who answered all my phone calls, questions & found us a perfect 4x4 truck! Thank you to Ashley Dermody going above the norm and helping us through the process of turning in one RAM truck for the other RAM truck with our insurance on the phone! Camping & seeing family in KY & IN are on schedule! Can't thank Nick & Ashley enough!!!
Thrilled I was able to rent a truck last minute. Ashley was friendly and helpful with a lovely smile. A smooth transaction from start to finish. Highly recommend
This location has been awesome !! The young lady that helped us has gone above and beyond to accomadate our needs. I'd definitely recommend them when you need a truck rental. They made the process exceptionally easy. On top of it all, the truck was basically brand new. In fact every truck I saw on the lot was a newer model !! Thank you guys for everything !!!!
Big shout out to Phil Clark and the entire staff for taking care of us especially on short notice when our touring vehicle went down. They had the answer with a comfortable truck at a great rate. thank you Moonshine Bandits
By far the best customer service experiences I have had. Zac and Andrew are great and very accommodating. Highly recommend seeing these guys for any truck rental needs!
We own a moving company and have only dealt with this location a couple times. If it wasn’t out of sheer desperation, I never would again. The truck they rented to us was poorly maintained and their charging our account to get it fixed. I also can’t get a direct answer on a total for the week. Just a bad experience all together.
I've rented several vehicles from enterprise in the past, always a great experience. This time my needs required that I rent from their truck division but when I called they had no vehicles available and was told sometimes a truck gets returned early so they took down my number just in case. 3 or 4 hours later I received a call that a truck did come back early and if I still needed it. These guys went above and beyond to make the transaction easy, I'd definitely recommend and use enterprise for my next vehicle rental. Satisfied customer, RD
The process of renting a pickup truck for the weekend was quick and easy. The price was reasonable and the pickup truck was very nice, new and well maintained.
If only I could remove existing stars.... made a reservation the day prior online for a 26' with a lift gate. Only to ge a call 30 minutes prior to pickup to let me know that they dont even rent this truck. Now i. Out a bunch of money in lost wages for my crew that was supposed to work for the next 3 days. Cant even get through to a corporate number to see if theres any way to make it right.
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