A&R Complete Auto Care in
Clarksville (TN)

Having used this company twice, their customer service is extraordinary! Everything is detailed for you so there is no confusion on repairs. Definitely recommend

The people at A&R are polite and courteous which is not always the case at auto repair shops. They are very efficient and the few times I have had to bring in my vehicles they didn't take long to give an assessment of cost and then once approved they had car fixed within 24 hours! You could probably get a lower price somewhere else, but just remember you get what you pay for. I will highly recommend them.

Found A&R online when searching for an option for pre-purchase vehicle inspection for an older model used Mazda w/100Kmi. Decided to use them based on solid reviews, and so glad I did! Booking online was amazingly smooth & easy, both Christy (hope I'm getting the spelling right!) and Chad were kind, helpful, professional. A&R provided a highly detailed assessment of the vehicle that was far superior to what the local Mazda dealership shared from their pre-sales run through the service department. Process of getting the vehicle there & back was smooth, easy. PPI cost was affordable and well worth the peace of mind. Have since used A&R for minor needed/anticipated maintenance and found the process of coordinating a service appointment to be stress free, and customer service to be outstanding. Highly recommend!

I came into A&R a couple of days ago for routine maintenance on my Ram got a tire rotation. Today I received a follow up call from Tanya to make sure I was satisfied with the service. The follow up was very professional and made me feel like the company cares about my vehicle even after the job is finished. Great customer service and attention to detail!

This auto shop has had out truck since December 16th. We told them we would be moving January 10th and that the work had to be completed by then and if it wouldn't, we needed to go somewhere else. We were guaranteed it would be. $9K dollars later and we still don't have the truck finished. It has been an incredibly frustrating process with new issues popping up every few days and no updates until we call and ask them. I would not recommend.

All of the mechanics, Chad and the female that works in the office are wonderful. Please take your car to A&R Complete Auto Care they have excellent service. Thank you so much.

I brought my car in due to an oil leak. The shop had my vehicle for a couple of days but was unable to identify the issue. Paid almost $250 for diagnostics. I was told that if the car leaked again, I could bring it back at no charge, provided it was within 200–300 miles. Given that the vehicle had already been in their care for couple of days without a diagnosis, I did not feel confident returning. The car continued to leak oil, leaving me out $237.20 with no solution. I then took my car to a different shop, where they performed extensive diagnostics for $89.95, identified the issue, and repaired it in less than three hours. Overall, this was extremely disappointing experience with A and R, and I feel the initial diagnostic charge was not justified given that the problem was not found or resolved.

I had my engine and transmission mounts replaced, all four tires replaced, and an alignment done. Shortly after I started hearing a weird sound and brought it back to them and it turned out that one of the mounts had failed. They replaced it for free and offered me a loaner car or shuttle service whenever my car was being worked on. They were very polite and kept me informed through the whole process! Highly recommend!

Nothing worse than an intermittent electrical issue in a newer vehicle. The folks at A&R Auto Repair were able to ferret it out and get me up and running in a timely fashion. I appreciate the mechanic giving me a simple explanation And being a straight shooter. The administrative staff is friendly, helpful, and I really appreciated the shuttle service That A&R provided. They charge a fair price for good work. I highly recommend that you go to them the next time your vehicle needs servicing

I’ve been coming here for years—even before the new owners took over—and the service has always been great! I made my appointment the day before and was in and out quickly. Everyone was friendly and professional, and the little bag of chips they leave in the car is always a fun touch. Highly recommend!

A&R replaced my starter and starter motor. They were kind enough to pick up my vehicle and sent the shuttle for me the following day. The price was fair and the staff were very kind and professional. I would honestly rate this experience a 10/10. They have gained my trust and I will absolutely have my future repairs done here.

After getting a quote from another repair shop for almost 5k, I got a second opinion from A&R. Their quote was over 2k cheaper and for the correct issue where the other shop was replacing a good part. I highly recommend A&R Complete Auto Care for your automotive repairs.

My AC now blows ice cold after they evacuated the system and recharged it. You can't beat the $90 special they were running on their website either. The overall vehicle inspection was fair and they didn't try to upsell on anything. They took images of a few things to monitor and that's it. Taking photos to visually see what the technician recommends to repair or keep an eye on is a nice change. I've always wondered why more shops don't take people to their vehicle to visually show and explain what's going on, but this for sure lowers liability while achieving the same benefits. Service advisors were also friendly. Overall, A&R has a good operation going on!

Was able to get me in within 24 hrs. The staff was friendly and very accommodating to me and my child as we waited for the work to be completed. Work was done very quick and they were not pushy but transparent with future work and backed it up with pictures of said parts that needed servicing. Will be back again!

My old car died on me right before an important trip 1600 miles round trip away. I bought a subie crosstrek last second from Nashville, got it into these guys who diagnosed some issues right away. I had maybe 4 days to figure out repairs and these guys were on top of it dealing with me rushing them, setting up repairs, explaining everything to me, and helping with payment options. I made my trip on time and the car worked fine the whole way. It was a very stressful situation for me and these folks handled it with class. I love having peace of mind on the road and A and R gave that to me. I refuse to go anywhere else!

Excellent customer service Kristie good at what she does knows her stuff😊 the 360 inspection thank you...Gracie my Acura was well taken care of..the compliment shuttle driver Mr. Anthony very professional and handsome. Although my partner was with he was helpful with getting an ole young diva out the van. I recently had two spinal surgeries. THANK YOU 😊. overall 10 out of 10 for service. Will definitely return to complete other repairs😊

Love this shop! They have worked on my BMW twice and the customer service is amazing and turn around time is quick even when they have to order parts. Cant recommend them enough, especially if you need reasonable work done on foreign cars!

A&R complete auto is always my first choice for a thorough service on my vehicle! Been coming in for about two years, with my 01 Acura Integra and now my 17 Honda civic. They’ve always been transparent and accommodating. I couldn’t recommend them enough!

A&R Complete Auto Care is truly a gem of a family-owned and operated business. From the moment I walked in, I was treated like family. I stopped by for an estimate on a muffler delete after having a terrible experience with another local shop that completely wasted my time. A&R was a refreshing change—they booked me an appointment on the spot, got my truck on the lift for a no-cost inspection, and made me an offer straight out of The Godfather one I simply couldn’t refuse. No joke this all happened in under an hour. My truck now sounds incredible, and I couldn’t be happier with the results. They even backed up their work with a warranty. This shop is the real deal: honest, friendly, safe, hassle-free, and no-nonsense, with fair pricing and even a shuttle service. You really can’t go wrong with A&R Complete Auto Care. So what are you waiting for? Pick up the phone and book your appointment—you’ll be glad you did.

I had just bought a Jeep Patriot. I loved it. Finally had a manual again. I named him Mel Jeepson. Was so excited. Well Mel Jeepson was a lil older than he looked, and the transmission blew up a couple weeks after I got him. So I called A&R and tried em out. They hooked me up with some affordable towing and were up front on pricing for the exam. I knew Patriot transmissions weren’t manufactured anymore so I didn’t know what to expect. A&R gives a fantastic inspection review. All the issues with a readable explanation for my non motor mind to understand. However, I was shocked at the price. Definitely more than I hoped it would be. A&R was awesome. They gave me time to figure it out and let the sticker shock ware off. In the end, I wanted Mel Jeepson back. They were flexible with time to allow me to get my finances in order and gave me finance options. Once I confirmed the repair, they had it done SO FAST! Mel Jeepson runs like he’s a Lethal Weapon 1 now, not just a Patriot. I can’t recommend these guys enough. They really took care and took the time to understand. Thank you A&R!

I had a fantastic experience with A&R! They towed my car on Friday afternoon and I had it back by Wednesday morning. I let them know I had a warranty and they took care of the rest. The inspection was also very helpful to know what my car needs in the near future. They were very good at keeping me updated as well. Highly recommend!

When your car has a “check system” light on and then a “system malfunction “ light go off during a 7.5 hour drive from IL to TN finding a reliable trustworthy mechanic is equal to finding a doctor when you don’t feel well. A&R Complete Auto in Clarksville communicated with me in a timely manner, got my car in and fixed. Every single person I encountered there was friendly and their constant communication via text and email to give me a full report on what I needed done to my car and what they were working on and what to consider having done in the future was impressive. I felt they were reasonable priced for the work they completed and would highly recommend them if you are looking for a trustworthy, reliable mechanic.

Over all, working with this shop was pleasant. The staff was very professional, and I appreciated photos attached to the inspection. However, there is a lack of transparency with pricing being that they do not offer quotes. This is due to the system they use, instead of pricing labor on a hourly rate, it’s done per job dependent on make/model. The price they charge is also rather steep, $1,400 for a water pump replacement on an old dodge pickup is quite a bit more than it should be. If the price was a bit more fair I’d love to work with this shop, however I will spend the $300 in parts and carve out the time in my schedule.

Pros: -nice shop -like the photographic inspection Cons -lots of recommended services that aren’t necessary and are very expensive -came for exhaust problem, rusty screws needed replacing ($300) -5 months later exhaust still making noise doesn’t feel right, had them check via their warranty (screws are rusty and not warrantied because they are different screws they didn’t change the first time) $200 -girl workin counter, Sadie, wasn’t nice, personable, or empathetic m of the 4 times I visited -asked them to fill tires and tires weren’t filled -picked up my car the next day and my internal dome lights were sitting left on for who knows how long when, hopefully doesn’t mess my battery up Overall, wasn’t terrible, but not sure I necessarily trust them. 2 visits and my car still sounds a little off via the exhaust and not sure I dare go back and get told I have rusty screws somewhere else….be careful and make sure to call around before pulling the trigger here. Scared to post as they seem to answer pretty harshly when people leave honest reviews, but hoping to help someone avoid the hassle.

No guarantee, no accountability. Very disappointed with these scam artists. After replacing the fuel pump for the second time, the vehicle still has a no start issue. They quoted me $1200 ($900 fuel pump & $300 diagnostic) to change a (15 minute job) fuel pump that was accessible under the seat. Needless to say the fuel pump did not solve the problem and I was forced to pay for the “work” they did not complete. The manager refused to do additional work and towed it back to my house. To top it off, someone busted the hood release so I can’t get under the hood to finish the “work” they started. Even the tow truck driver told me to stay away from this rag tag operation. Very upset, very disappointed with the way they choose to represent themselves. Sad.

Thought I had a great experience getting a costly repair done on my TDI Jetta but now I’m disappointed. $4400 repair and new oem harmonic balancer bolts were not used. These are 1 time use bolts and they reused 3 of them and then put in a shorter non oem bolt to take the 4th spot. It’s likely this wouldn’t have failed but it is possible since these are torque to yield and shouldn’t be reused. It’s a small corner that was cut but makes me question if I need to go over everything else that was done.

Before finding RMA, I had found two other shops. The first tried to charge me double the price and said I had wait days for my truck when it gets shipped to Mississippi tommorrow. The other business actually said, after I drove the truck there, that they couldn't do it.(I had scheduled with then yesterday and waited to call anyone else because they swore they could do it) I saw great reviews on Google for RMA and so I gave them a call. They were a lil far from me(Maybe 15 minutes from current location) so I was worried about the exhaust being too hot to be repaired quickly. That was not a worry for them. They made room for me last minute. They estimated it would be an hour and a half wait from me... So, planning for my wait, I went over to the Mapco down the street to pull money out of the ATM to pay them. They grabbed my keys before my roughly 5-10 walk and when I came back handed me the keys as they welded me up a side pipe for my work truck in record time! The prices is competitively the best in the area as my job cost about HALF the price of the other shops in the area AND the quality and speed are definitely unmatched by their team. Bobby helped get my truck sounding a lot better and the exhaust looks 10xs better with the sweet tip on it. Definitely gotta bring my drift cars there, looks like a few of the lifts are more low car friendly than others in the area too. Will be back, excited for my next project.