While on a long road trip my enclosed trailer had a wiring issue (mainly by my own doing). Jonathan was amazing from the beginning. Knowing my situation I was in Jonathan went to his fullest extent to get my family and I back on the road. Jonathan was also very helpful and guidance for the remainder of my trip. Although his focus is more of commercial application he still helped and got us all fixed up. Just by simple conversation and his explanation he is a very knowledgeable individual as for his front desk worker were some of the nicest people I have met. 10/10 would recommend.
I had my tractor repaired at Revival tractor and trailer repair. Jonathan was the technician that greeted me. He was very professional and knowledgeable. It did not take long for him to trouble shoot the problem I had. He also pointed out a few safety issues that needed to be addressed. After that he gave me the quote for the job and ordered the parts. Work was done when he said it would be done. I will say he dose quality work. I would recommend Revival Tractor and Trailer repair to anyone. You can't go rong.
I had a very frustrating experience at this shop and with the management/ownership (Johnathan).
My truck came in for significant repairs started off with a $500 tow for 8 miles and the final bill was approximately $12,000, which included:
• Turbo-related work
• Coolant leak repair
• Serpentine belt replacement
• Pulley inspection
• Additional miscellaneous charges on the invoice
Communication experience:
While I did receive detailed invoices, when I asked for clarification in simpler terms so I could fully understand what was being done to my truck, I was met with resistance.
I was told it was not the mechanic’s job to “educate” me on the work and there was frustration expressed when I asked follow-up questions about the repairs.
I was trying to understand what was happening with my vehicle, but felt dismissed during those conversations rather than supported.
Additional concern:
There was also discussion regarding further after-treatment work that I was unable to move forward with due to cost. After that point, communication became more tense and less cooperative, which added to my frustration with the overall experience. Not to mention he didn’t put any of those components back on my truck he left them in the back of my truck.
Overall experience:
The front desk staff was kind and helpful where they could be, but overall I did not feel confident in the communication or transparency during the repair process.
I would recommend others ensure they are fully comfortable with technical terminology and obtain clear written explanations of all work before authorizing repairs.
This review will likely be deleted since he also informed my husband that he’s had reviews deleted before. But I don’t recommend this business for anyone out of state.
Edited: This is the owners response to me after my Inital review.
This is one of the Best mechanic Shops I ever been to...The owner John actually knows his stuff and he's very thorough and he's a Driver as well...You don't go to many shops that the Owner actually gets his hands dirty like that...And his office workers are very polite and make you feel at home
I was sent to pickup a trailer that was being stored here. Where as it’s not their fault I didn’t get a code to get into the fenced in area I’m leaving the review because they don’t have a clear way to contact someone for instances like this. Also I was told that the pickup area was 24/7. If you aren’t can you please make sure that nobody is saying that you are
I would have given zero stars if it was an option. They charged 653 just to tow the truck 6 miles then over a 1000 just to tell us what was possibly wrong with it. Then they were going to charge us over 6500 to do work that they weren’t even sure if that was the problem so we told them we were just going to have it towed backed to our house which we did. When we asked them to make sure that all of our parts were inside the truck before our tow guy got there they charged us over 300 just to put the parts in the cab of the truck. So glad we didn’t decide to continue doing business with them and would not recommend them to anyone.
I had an emergency with my truck and took it to Revival Truck . They helped me out quickly and got me back on the road in no time. Great service and fair pricing. I’ll definitely go back if I need anything else!
Best diesel shop in town, and it's not even close. great pricing, great service, knowledgeable, friendly and easy to work with. I have been consistently doing business with Revival since 2022 and haven't been disappointed yet! Great people and atmosphere to be around.
Good shop for any stage of repair from oil cap to rod bearings head.lights to ECM this man is the go to in Clarksville Tennessee/ Oct2 23 Great group of of people
Lady who answering the phone Very rude and unprofessional!!! she can t answer any questions i asked about repairs
she also said why i asking about prices !!! she can t give me estimate before they finish the work
stay away from. this shop
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