My car was damaged after someone unsuccessfully tried to steal it. The staff here were extremely communicative, helpful, and understanding. They fixed over a thousand dollars worth of damages within a week and a half. They sent me text updates regularly and were extremely friendly. They also worked well with my car insurance. I would strongly recommend them to anyone!
This shop charged my insurance for new parts. After I complained about the paint job not matching the color; they handed me my old bumper. But wait It had more scratches, had never painted and, to this day still crooked. Crash Champions is that one champion trash; you should avoid at all cost. They very well deserve to file for bankruptcy
Crash Champions was great! From the initial drop off to the day of pickup, they communicated every step of the way. Dealing with an insurance claim is already stressful enough, I was so grateful that Crash Champions made this such a smooth process. I was also pleasantly surprised by how clean and beautiful my car was returned to me. I swore I had new tires they were so shiny! THANK YOU for making this experience so easy, I’d recommend this company to everyone!
I’ve been in a few accidents in the 5 years we’ve lived in the area and with each one Crash Champions has done a great job at making it look like nothing happened at all! I highly recommend them for crash repairs 👍🏽
I called in a Tuesday and they got me in for an estimate on that Thursday. The lady I spoke with on the phone was super kind and informative. And the gentleman that did the estimate walked me through the process. Will be scheduling a repair soon
The work was great, it just took longer than expected. They expedited the repairs once they knew my rental was up for insurance and offered to cover the three extra days they needed to complete repairs.
Highly recommend finding another place. We brought my wives car in for repair 10/10 on the body work looks amazing.
The first time they said it was ready the body work was repaired, unfortunately my passenger front tire was still pushed back 2 inches. Needed a tie rod end and a lower control arm.
Was told it was done and picked it up, within 2 days I had a complete brake failure. Turns out the mechanic didn't put the brake reservoir cap on so I sucked a bunch of air into the lines. Almost wrecked the car. They came and towed it back for more repairs.
Was told it was done again, went and picked it up. Drove it to work it was making a loud noise and the brakes didn't feel right. Turns out they didn't tighten down my brake caliper at all. Bled the brakes myself tons of air in the system.
This place does great body work but is going to kill someone with their shoddy mechanic work.
I have never had a better experience with auto repair shops then I've had with Crash Champions. It was a pleasure doing business with them. Everyone was so pleasant. The woman at the front desk was very helpful and efficient. The technician who greeted me when I got there to drop my car off and also when I came back to pick it up, was so very nice. The lady at the front desk even called Enterprise when I got there and had them bring a rental car to me. When I came back to pick my car up she said I could leave the rental car there and she would have Enterprise come and pick it up too. So I was never without a car and never even needed a lift from anyone. The communication throughout the repairs was excellent. They didn't miss a beat!"The repairs that were done to my vehicle were perfect too. My car looks brand new again. And you surely can't beat the lifetime warranty. I have had only the most pleasant experience you could imagine and not a single thing to complain about. The only thing I have left to say is a great big thank you to every one there. I couldn't have had a better experience or asked for anything more from start to finish!
Great place, Great Team, Great communication, Quality Work. It took 2 weeks and 6 days for them to fix my truck which seems like a long time but It’s understandable for the amount of other cars they also have to prioritize. Only complaint is time but nothing you can really do. Recommend if you’re in Clarksville & you need repairs.
My experience with Service King after my accident left much to be desired. I brought my Jeep to their facility, hoping for a seamless repair process. Unfortunately, it turned into a frustrating ordeal. It took three return trips for them to resolve an issue with my A/C, which was caused by an upside-down part.
To make matters worse, each time I used the A/C, it triggered problems with the fan meant to cool my engine, resulting in my car overheating. What was truly disappointing was the lack of accountability or any offer to make amends for the inconveniences caused by their mistake. Instead, I received my keys and was sent on my way without any acknowledgment of the issues I faced. A disappointing experience that could have been handled more professionally.
Unfortunately, I had a bad experience this time around with this establishment. They communicated with me well throughout my process. However, when I went to pick up my vehicle, three service lights were on, and my steering wheel was moving to the left. It was so bad I just turned around and told them I can not accept my vehicle in that condition. The following Monday my vehicle was ready and I was told they did an alignment and put it on the machine to correct the service lights issue.
I have had my vehicle serviced on Fort Campbell Blvd and they did an amazing job. It's why I came back. I just feel giving a customer their vehicle driving in that manner with 3 service lights on is unacceptable and pose a serious safety issue. I was not pleased with the work. The people were respectful and nice which is why I gave them two stars.
Five stars for being screwed over! These people let my car get stolen last week. It would’ve been better if my car was left in a lot unattended, but you mean to tell me it was stolen from inside the garage? Definitely an inside job, I don’t believe in coincidences. How am I supposed to trust that my car will be fixed in the 3 week timeframe given, if you your employees aren’t even professional enough to prohibit theft. Oh & check this out, it happened during the day on a Saturday when this place is open.
If this review gets deleted, I will continue to make other accounts & repost because what you all have done to me isn’t right, & people NEED to KNOW about this.
Excellent service, they left my vehicle immaculate, I remember that I told them that they left it as if it had just been taken from the dealer and that's how it was. They kept me informed daily by text messages of the process in which my car was going. and they delivered it super fast. I would like you to paint my other vehicle. TOTALLY RECOMMENDED!
Service King was very professional and the work done on my vehicle was flawless. I can’t see the damage! They kept me aware of the process with frequent texts updates and my vehicle was ready days before they originally promised. I highly recommended Service King!
I took my car in for repairs and after about 4 weeks got my car back with more damage. I understand parts are backed up but I kept getting told it should be done by a certain day and it didn't. I go to pick up my car when it's ready and my window has damage where something clearly ricocheted off the window and the chrome piece on the inside by the door handle is damaged, as well as something all on the driver side that wouldn't come off even whwn i washed it. I had to take it back for them to partially clean it off. I still haven't been contacted as to when they will fix the damage they caused. I've had work done here before and it was ok, but moving forward I won't EVER use this place for repairs.
Got into a fender bender in March. Dropped off my car to fix a bumper and windshield washer reservoir on 20 April. Was told originally my car would be complete on 20 May and that "they give these really far out estimates for Ford because sometimes we have trouble getting parts." Fine. Call on the 20th and get told it isn't ready but it is in paint. Told me it would be done the 25th. Ask them to please rush it because I am going out of town the 25th and would need my car. They agreed to have it complete on the 24th. Call them back on the 24th of May and they said they had just moved it into paint and that it wouldn't be ready until Tuesday the 31st, and they have no record of someone telling me they would complete it by the 24th. So not only have they had my car for over a month for a BUMPER but they were not truthful as to where in the process my car was and have failed to meet expectations I was told they would meet. I have had to get a rental out of pocket and have had to extend this rental 3 times now due to them. Completely unsatisfied with the speed of repairs and their inability to give realistic and truthful updates. I know they do good work, as I have used them before, but I doubt after this experience I will be doing any further business with them.
I went to get my car after it was a week late. My husband had to call them before they waited until too late for me to get a ride to pick up my car and then one of the parts doesn't even work now I will have to take it back tomorrow. I have used service king in the past for accident repairs on this car and this is the first time I will have to take the car back this is also the first time using this location. So I believe this location needs work because now how do I know if anything else is not correct till my car ends up on the side of the road. I will be there tomorrow with it and if anything else on the list of things you "fixed" goes bad I will see you in court.
In my original review I gave them 5 stars, but It showed up as 1 star at Service King. The were great and took good care of me, but I did mention that I had to pay for 1 day of car rental out of pocket because of delays complicated by the pandemic. The manager (Garret)called me a couple of hours later to solve any issues I had. He was very professional and very sincere and quickly resolved my issues with no delay. I would recommend the Service King on Wilma Rudolph blvd in a heartbeat to my family and friends. I hope the manager sees this review. Thanks for the great service!
I had a car accident last saturday could not come sunday because they were closed and my job makes me work 6 days a week for 12 hours straight. Service Body called me Wednesday Afternoon at the last minute instead of Monday Morning to call and tell me that I need authorization to work on my car. It has been sitting in the parking lot for 4 days. Somebody can easily grab my belongings. They lied and told me they can fix my tire by taking to discount tire for free. I get a text from my adjuster saying they cannot do it and it would charge $163 for ONE TIRE. I will never come to this place again.
After being hit and ran off the road by a semi truck my insurance company suggested getting the repairs done here. The work and quality of service they provided was amazing. Excellent communication throughout the entire process. My car was ready ahead of the actual date they gave me! I am grateful to have my car back looking good as new!
Wife's car was tapped ever so lightly and ended up being repaired here. They were able to repair her car in a day and they did more work than was required to be done by insurance. They went above and beyond! Also, everybody was extra helpful, friendly, and professional.
Hands down the best body shop in Clarksville! Service King made sure I was well taken care of and well informed through the whole process... they even payed out of pocket for parts that my insurance failed to take care of. Shout out to Clint and the rest of the staff for making me a happy customer. They have my business for life and I will be recommending to all friends and family.
Excellent service, I took my car in for repairs and the customer service was great. They sent updated about the process of my car. I have to say that hey took care of all my service needs and I’m glad I took my car to service King Trenton Road. Greg who took care of all my issues with Trexis insurance company. Thank you so much.
They got my vehicle and in 5 days they put de it brand new again. The detail of the work they did is outstanding and the color match like new! The staff is very friendly and courteous. Definitely one of the best collision centers around town!
They do excellent work and keep you informed of every step in the process of getting your vehicle back. Staff is very friendly and accomdating. My insurance company recommended them and Enterprise was there with my rental.
Wow is all I can say. The very best customer experience I’ve had in a really long time. Everything was simple from the very beginning. They kept me updated through text on the progress of the repair. I received my car back a couple of days before expected and they even took the time to vacuum the interior for me. Thanks guys for a job well done! Will definitely be recommending to local friends and family ❤️
Had my car their for over a month.They also kept changing the dates constantly of when my car would be done. They estimated 2 weeks for my car to be done. I understand things happen but my biggest complaint is the manager and the front desk and their attitude! The costumer service stunk, the front desk person was rude and so was the manager, the front desk said they would call me back the same day and after 30 minutes i had to call her back again to check on my status of my car. The front desk person caught an attitude because i was frustrated with how long my car was their, and the manager was just as bad and caught an attitude with me. Made me feel like he wasn't concerned on how long my car was their!
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