Terrible service and horrible quality. I have a long list of stuff that is now worse than before it was dropped off like the bed being loose as well as seat belts.
I am extremely disappointed with the quality and professionalism of this body shop. When I picked up my truck, no one walked me around the vehicle or reviewed the work, which should be standard practice after body repairs.
After getting it home, I discovered overspray all over the windshield, roof, and other areas that were never cleaned. A truck bed light that worked prior to the repair no longer functions. Inside the cab, the headliner is covered in dirty handprints, showing a complete lack of care for the interior. The fuel pocket was reinstalled with no screws at all.
Most concerning, the truck bed is not bolted down on the passenger side. I regularly haul horses, and this creates a serious safety risk to my animals, myself, and others on the road. This also raises significant DOT and liability concerns, as the vehicle was returned to me in an unsafe condition.
This workmanship is careless, unprofessional, and unsafe. I would strongly caution anyone considering having their vehicle repaired here.
Joshua at the front is amazing! He’s extremely patient and professional. I’ve had my car serviced at caliber twice within the last year and they’ve done a great job each time. 10/10 would recommend!
The service I received from the Clarksville Caliber Collision team—especially Corey and Josh, along with the rest of their staff—was exceptional. They went above and beyond to take care of my car and truly exceeded my expectations.
I really appreciated how they took the time to walk me through each step of the repair process, turning what could have been a stressful situation into an easy and reassuring experience. My car was repaired perfectly, and their partnership with Enterprise made things even more convenient—I was able to pick up and drop off my rental car right at Caliber with Josh at the front desk, which made the entire process seamless.
Thank you, Caliber Collision Clarksville, for your outstanding service!
I had an awesome experience with caliber on Warfield in clarksville tn. They was very accurate with their service and the work was great. They stayed in communication and helped me with everything I needed. Thank you so much caliber. I highly recommend!!!
Was so stressed after being hit by a car. Caliber Collision kept consistent contact, updated me on work needed, and billed everything correctly which made the process so much easier. Bob and Joshua were incredible on the team and provided excellent customer service. Friendly and knowledgeable staff, did not have to worry while my car was here.
corey and josh are very skilled technicians with excellent communication; both possess and employ the skills necessary to produce great results. great experience
100% best customer service!!!! Joshua at the desk and the service department manager were all 100%. Best customer service I've seen in a long time And boy was it clean and shiny when I got it back. With full tank of gas 😁
My car was fixed ahead of time, before my rental even ran out. I was updated with phone calls and textes. They cleaned my car beautifully. Highly recommend
Communication from the team was top-notch, and I was back in my car much quicker than expected. They worked seamlessly with my insurance and with the rental car company. I highly recommend Caliber Collision for auto repairs.
Best place to get your car fixed. The staff are very friendly, thorough, detailed, and customer oriented. They kept me informed on everything thing that they were doing. I was able to pick my car up and it drives better than when I first bought it!!! 😂 The repairs look awesome!!! Everything works and functions as it should. I HIGHLY recommend this place!
Dealing with Caliber Collision was a breeze. Everyone was kind and helpful. They even helped with rental car arrangements. Repairs were done quickly. If I ever need repairs again, I will be going back to them.
Very welcoming and professional! Bob was great to work with! My car was quickly fixed and looks brand new. Kudos to the skill of body work done and paint quality
Caliber has made this rough experience a little better. They communicated with me very thoroughly which is so important in a business. Everyone is so kind. Especially Joshua (Josh maybe?) at the front desk. He always has a smile on his face and even when a lot is going on he is so so kind! Corey (I hope I spelling his name right as well) was amazing at pushing for my car to be done as fast as it was. I truly would recommend going to them for your car needs!
After a wreck, I had extensive damage to my vehicle. I had a hard time finding a body shop that would restore my lifted GMC truck back to normal. I purchased the vehicle already lifted with aftermarket parts and oversized wheels and tires from Wyatt Johnson GMC and their body shop wouldn’t touch it. After 4 different body shops in the area said they wouldn’t work on my vehicle, Caliber said YES! I was automatically assigned a Service Advisor at drop off, Bob Fine. Bob was amazing! He took care of getting my rental and kept me updated throughout the entire process. He dealt with the insurance company so I didn’t have to. Bob went above and beyond to help reduce my stress and anxiety regarding the whole process. My vehicle was completed by the estimated time of completion date that was assigned at drop off. I picked up my vehicle and Bob took care of getting the rental returned. My truck looks brand new! Caliber Collision provided a seamless repair process and I couldn’t be any happier with the outcome. I will forever use Caliber Collision.
Repair was completed on time and my vehicle looks great. They set you up with enterprise car rental and everything went smoothly. Updates daily on my repair and rental status...
My experience with Caliber can be summed up with conflicting communication and unprofessional service. For 2 weeks I was given the run around about my car being finished but not really. Then once I was told it was for sure finished. I waited a few days to give them the benefit of the doubt. When I arrived to pick up my car, the battery was dead and the dash had several warnings and fault lights illuminated. After several times of jumping the car and attempting to clear the codes one of the technicians suggested that they might need to drive the car in order to clear the codes.... Unbelievable!
Very happy!!! my car looks brand new and they also clean the inside( that as a job for sure) the customer service was great I was always informed and I suffered an health emergency and they went the extra mile helping me when I came to pick up my car everyone there was so nice and friendly
I had an unfortunate accident on the interstate about a month ago and called my insurance. They told me to take my car to Caliber. I’m so glad I did! Chris updated me all the time. He would keep me updated on where they were (i.e waiting on parts, paint) for my vehicle and when it would be done. I would 10/10 recommend! Great service, quick and friendly!
Before and after photos.
Everyone was great , Claudia at the front desk was super friendly and helpful through the whole experience, they got my car in faster than several other places quoted and it was done in less than 2 wks. Chris kept me informed of what was going on with my car the whole time and my car looked great when i got it back , super happy with the experience.
Very good work I recommend this shop I had a very good experience there! They called with issues or updates kept me informed on Estimated time to be done!
Website
