This rating is based on customer reviews, inventory size, pricing, and service quality
LKQ Portland in Portland, OR earns 64/100 with sharply mixed feedback. Many rave about helpful staff—especially Steven and Jean—quick loading, and good prices plus a broad network when parts are in stock. Others report wrong or missing parts, price jumps after errors, and phones that ring or disconnect; directions to the will‑call entrance confused some, and one visit cited unprofessional treatment. Several report fast pickup, but phone wait times are rough. Yard organization isn’t clear from recent reviews. Bottom line: customer service is inconsistent, yet the deals can be worth it.
Address:
16393 NE Cameron Blvd, Portland, OR, United States
Truly 10% success rate even getting through. Their phone just rings and then hangs up. I have to try at least 10 times to get a person on the phone, and just waste hours of my time
They had 20 years or so of customer loyalty, with service getting worse over time. The experience with them last time, recently was exceptionally bad and we will never send them another recommendation or even call them again. For a business with silent warehouse floors and no customers in the lobby, they hate helping anyone!
Latonya Mc cauley she went out of her way to help me with a part I had a part that they gave to me that was broken and then I had to return that and then they are they return and gave me the same part after I returned it so then I had to go back and get a third I had to go back a third time and get a part and then she work with me and she gave me a refund she was very nice and kind
Don’t buy from any LKQ place they will just sell you something that doesn’t work and not replace it or refund the money and tell you that is your problem now
They don’t even have the parts that they said where ready for pick , I am very upset with whoever took my order they completely forgot to put a part for the order and then proceeds to charge me for it
Extremely frustrating experience. I called in to ask where the pickup entrance was, and the person who answered the phone was completely unhelpful. When I tried to explain my situation, he laughed and told me to “relax” instead of actually assisting me. The store is an hour out of my way, and I had to leave work early because I don’t have any other time to make the trip. If the person on the phone had taken me seriously and given clear directions, I would’ve made it on time. Instead, I ended up circling the building twice trying to find the correct entrance.
This is the worst place for car parts. It feels like everyone here is lazy and doesn’t want to work. I’ve called multiple times—no one answers or they just hang up. If they do answer, they say they’ll call back but never do. They have cars they could take parts from, like a hood or bumper, but they don’t bother. They just say the part isn’t available.
Jean Louis Van De Merghel at LKQ Foster Auto Ports in Portland was great to work with. He understood what was needed and tried locating the parts required. He went out of his way to find the needed unique parts. He helped me problems I had created and got what I needed (from 2 other people in 2 other branches in 2 other states.) LKQ has a great network. He got all of this on a short time frame that was perfect for my schedule. The customer service was excellent. He actually cared about what I needed and made sure I was satisfied. LKQ and Jean are super to work with.
I got to will call location almost at closing time and even though there were a couple people in line, Steven got me help in time. Parts pick up was seamless and it was 10/10.
LKQ gives a good price on quality parts and the service at pick up Cameron Blvd. location is great. Steven was competent, articulate, prompt and courteous. I have observed him over the last year be calm and effective under pressure. Thank you Steven for your hard work and good attitude. Ken
SO UPSET!! Wasted money and time - Ordered a driver's side window, drove an hour round trip to pick it up but it was the wrong side!! They filed the wrong side window in their system! When I called to get the right one, they said the price went up over night and couldn't do anything to give me a discount for my trouble. Now I still have no window on my car, which obviously sucks as it's getting colder and I need to drive to work every day, and I have to pay more for this window and spend another hour driving out there. Really disappointed, I plan on never returning and telling anyone who will listen to avoid their business.
Went there to pick up a motor that was ready, when I got there I was greeted by getting yelled at because I showed up at 4:30 (15 mins before you can’t pick up anymore) Steven was very unprofessional and honestly don’t know how he still has a job I work for a huge company that spends a lot of money with Lkq and honestly won’t go back he needs new training or a new job I can see why the reviews at this location is not good he’s definitely part of the problem
They got me to pre pay by telling me my part would be ready for pick up today. On my way to pick it up I call to verify, and they tell me it wont be ready until tomorrow. Thought I would try them again after they sent me a motor that had been submerged in salt water, and this time I learned to NEVER go back.
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