Advance Auto Parts Headquarters in
Raleigh (NC)

THE WORST ONLINE DELIVERY SERVICE. FREE OPTION SAID 3-4 BUSINESS DAYS, WAS "SUPPOSEDLY" DELIVERED ON THE 5TH, 5 DAYS AFTER. AND THE PICTURE TAKEN AS PROOF WAS AN OLD PICTURE 5 YEARS AGO???? AND THEY ARE OPENING AN INVESTIGATION? B.S NO ONE WAS NOTIFIED TO SIGN.

Very disappointing. Poor qualiy parts, terrible rewards program in comparison to others, and now a terrible warranty policy. I purchased a seal with a 1 year warranty that I ended up not needing because it was the wrong part. Took it back to the store of purchase unused, in the original package, with the receipt. Was told that I could only get a store credit card for the return because it was over 45 days since it was purchased. What am I supposed to do with that, buy more unusable parts? It had a ONE YEAR WARRANTY, and was unused! AND it mentioned nothing about said policy on the receipt. NOT worth the time or money for sub quality parts with bait-and-switch warranty policies. Will not buy from them again.

Unable to get battery replaced after purchasing in 2023 for 2020 jeep wrangler, could not find my purchases under my name. Having trust that you will be able to replace diehard battery only sold at advance auto parts is crucial. Middle River, or Eastern Ave., Baltimore. Will be making all my purchasing at AutoZone now.

Advance auto in Shreveport La. Kings hwy store the clerk tried to raise the price for a headlight connecter and he got tried to discourage me from going across the street saying their price gone be the same but he was wrong got it for half the price what he was saying and he got mad because I showed him he was wrong and tried to run me off the parking lot so I think he was wrong all around.

I had the unfortunate experience of dealing with Joshua the call center supervisor. It's clear he is in charge of training all the support agents. Every agent I either spoke with or texted with was snarky and unhelpful. Joshua most of all. Joshua continuously tried to speak over me. Was completely unable to help my situation. I purchased items online, through the app, incorrect parts were in the order so I returned them to the local store where I had picked the parts up. Upon returning items the online store gave me an EGift Card in the total of returned items. Mind you I had receipt so money should have been returned to my card. It was not. I was told repeatedly that the only recourse was a paper check. Are you kitten me? After speaking with Joshua, the highest representative I could speak with from a the call center as he repeatedly referred to himself, I was able to determine that I won't spend any money with Advance Auto again. In store staff is amazing and very helpful. Online ordering is a nightmare. I surely hope Joshua, the highest representative at the call center that I would ever speak to continues to train the agents to be snarky and unhelpful. If treating customers like crap and losing their business is the goal of Joshua, the highest representative of the call center, he is exceeding his goals. Joshua, the highest representative of the call center, with whom I could speak with was unprofessional and downright rude. I hope our call was recorded for training purposes so in the future it can be referenced as how not to interact with customers. Joshua, the highest representative of the call center. I sincerely hope this review is brought to your attention.

Advance Auto Parts sold me two bad batteries in a row. The first one I bought in 2023 didn’t even last a year. They replaced it in 2024, and that replacement battery failed again in 2025 after only nine months. That is not normal—that is a product quality problem. When I called customer service, Tanya was polite and professional. But the supervisor Miles was one of the most disrespectful customer service representatives I have ever dealt with. He was condescending, rude, dismissive, and completely uninterested in helping me. He even told me he didn’t care if I filed complaints or posted reviews because he’d “respond to all of them.” Well here ya go miles ! Reply away ! So I can debunk anything you respond to with stackable evidence ! You sell faulty products to consumers. He brushed off the fact their products are failing early and acted like it didn’t matter. Miles’s behavior completely violates the customer service values Advance Auto Parts claims to stand for. If this is how supervisors treat customers—and if their products fail this quickly—I will be taking this as far up the chain as I need to. I strongly recommend people think twice before trusting their batteries or their customer service. Miles …. YOU AND YOUR BEHAVIOR GOES AGAINST ADVANCED AUTO PARTS CORE VALUES ! A WALKING TALKING DEFECTIVE EMPLOYEE! IDENTICAL TO THE TWO FAULTY BATTERIES YOU SOLD ME !!! You should report to TANYA !!! NOT VICE VERSA !! Customer-focused approach: The company prioritizes pleasing customers with service and products they will want to return for. Affordable value: This is achieved by offering quality products at affordable prices. Core values: The "Inspire, Serve, and Grow" principle is fundamental to their operations, with "Serve" specifically focusing on exceeding customer expectations and helping them succeed. Selling faulty products to people in this economy is disgusting!!!

Bought an electronic part that was bad, They replaced it with a bad part and promised to refund the money when we bought a good part from NAPA. Their part was fine. Your store and your rep at National refused a refund or store credit. Shameful.

I will NEVER shop at advance again. This customer service line is terrible. They blocked my number when I was asking for a refund, I had to call them on no caller id.

DON'T BUY ANYTHING FROM ADVANCE THEY SAID LIFETIME WARRANTY. WAS JUST TOLD THERE LIFETIME WARRANTY IS 50,000 MILE 3 TO 5 YEARS. DOES NOT MATTER WHAT MONROE OR ANY OTHER MANUFACTURER SAYS, INCLUDE WATERPUMPS, STARTERS, ALTERNATOR, RADIATOR, ANYTHING. Edit: customer satisfaction Too many other places to get parts, why lose a good customer? Also my truck only has 139,653 miles on them

They lied about every part of this transaction. They even charged me for a rush order even though it took over 2 times as long as they predicted and in no way was it rushed. Estimated 1-2 took 5 to get to post office and customer service was a absolute joke where they can't do anything but ask for more money. Never ordering again hope you all lose your jobs like everyone else did because of of your corporate incompetence.

I went to the advanced auto parts store in spencer Massachusetts today, store8913 and was helped by salesman Robert. I have to say he went over and above customer service. I had no idea what oil my crv took and my son left my car on 5% and Robert did a great job making sure that I got exactly what i needed. Thank you Robert!!

From the stores to the corporate office this is a very poorly managed company employed by people that just do not care about anyone or anything. Take your business elsewhere

Bought a marine battery 1 year and 15 days ago the neg peg that u screw the nut onto came loose and out of the battery I called customer service and the miserable lady I believe her name was Erin tells me there is nothing they can do cause I’m 15 days after my warranty but the battery itself is defective. SO POINT OF STORY IS NEVER BUY BATTERY THAT IS HORRIBLE STORE THEY DO NOT HELP THE CUSTOMER. Erin should be fired

The employees that work in the corporate office are rude.Yes, respectable.They don't answer the phones they answer and they hang up on you.They're really getting paid to sit behind a computer and not do anything all day.You can never get anybody to answer the phone.Especially when product is coming up missing.All you want to do is let them know.Hey, you have dishonest employees working for you.But does corporate care no

My son bought front brake pads for his car. Nobody thought to open box. I took front wheel off opened box to see someone's worn out pads. I was very mad. The guy that sold him box was Mgr. he gave us grief. I'll never deal with Advanced again.No matter where you go open box before you leave!

Mt pleasant Utah location has been notoriously incompetent for decades & endlessly gives me the wrong parts & costs me lots of unnecessary $ & wasted time ! My $ will never enter any of their stores or affiliates again !

I have a business and I can't get nobody to answer the phones or get parts I would to remove my business account from yall MTF and O'Reilly's and I'll be getting parts from other parts stores

Me and my wife comes there frequently, store #5440 taylors SC it's this one lady who is very rude and disrespectful and she always has an attitude when customers come in. I've started going to Rutherford rd in greenville because of this lady, very poor customer service and attitude is very bad. We have horrible vibes from her even our neighbors speak on that situation. I think her name is Janelle or Jaime it is one of the two.

Store 5540 Taylors SC Janelle was very rude. Every time I go in there she seems like doesn't even want to help anyone. She's very unprofessional. Very bad attitude makes me not want to shop there anymore

Had an online order that was ordered on 4/13/2025. Here it is 4/18/2025 and my package is still not moving. I received a voicemail from Fed ex stating that they had a box of loose parts and they believe one of the parts may be mine but had no way to confirm this, so I called costumer service and was told to hurry up and wait another week before calling costumer service back. Parts were for a customers car, the customer has now went somewhere else to get there car fixed do too the long wait on the part I ordered. On top of all of that, the customer left a bad review for my shop. Now I’m out of 150$ for parts that I haven’t received yet and if I ever receive them I won’t have the costumers car to install them on, and I’ll probably lose future business due to the bad review. Thanks Advance!

Dogshit service at my location. Refusing to issue a refund on a floor jack that was ATTEMPTED to be used once due to “damaged wheels” The rude and incompetent older lady working here needs to be fired she puts a awful stain on the brands reputation. This was the first place i took my first car too 5 years ago, sucks to say ill never be spending another cent here.

I ordered wrong part online. My Store is 5370 in Summerville SC 29486. Well I would like everybody to know that Sonny F.is one employee that should get a raise. He was professional and new his trade. If I was corporate I would check this young man out. 09/19/2024 at 10:31 am.

I just brought back a Rotor that I was told I needed by a friend. I have little to no knowledge of what I need for my vehicle. As with many, many people. I brought it back to get my money back and I was told they could not put the money back on my card but that it had to go on a store card, which meant that the 70 dollars I had spent on the Rotor, would all have to be spent back at the store only ?. WTH, they stoled my 70 dollars!

Just had a horrible experience with our local advance auto parts store. They sold me incorrect fuses (unslotted MCASE) after looking in their online info system. When I got home I found out they were slotted MCASE fuses. When I returned to the store with receipt, they refused to exchange or refund because of company policy. I am very upset with this experience, and as a disabled military veteran, I will ensure my friends or contacts do not use Advance Auto Parts. If I could award a ZERO STAR to this rating, that is what your policy deserves!!!! ?

One of the sales associates was rude and hung up on me just because I was questioning him about a price the manager Kenny had told me. So I called back to speak with Kenny and he was also rude to me. Told me he could not do anything about him talking to me like that. And he did not care if I called corporate and complained.. So I called corporate. The office was closed because it was after 5:30. But they will be getting back with me

Not cool, my online order was canceled without my consent. They obviously had my part because when I ordered the same part to be picked up at a store location it was available. Because of staff shortage that location was closed so I re ordered the parts to be delivered, then out of nowhere my order was canceled

Great auto parts stores to pick up all the fluids I may need for my ride.