USA Automotive in
Raleigh (NC)

Joe who owns USA Auto is a hard working, honest man who pays attention to details. We only trust USA Auto with our car. Everyone there is friendly and patient with us when my husband and I freak out about something that we did to our car. They listen and display empathy and get our car fixed in a professional timely manner.

What a breath of fresh air this experience has been. Rance and his team are as professional and helpful as it gets. Not being from the area, I’ve found it hard to find a trustworthy shop in the area. After multiple bad experiences elsewhere, a friend recommended USA automotive and I couldn’t be more compelled to recommend it myself after just 1 experience. A1 customer service!

Great work had struts done, valve cover gasket, head lights and a list over the yrs. My go to guy. I refer him to all my friends and family

They were honest with me. They could have taken advantage of my cars issues and had me spend thousands. Instead they did the RIGHT thing and told me it’s not worth fixing. 10/10 for having morals and using ethical practices. They will have all my business going forward.

Everybody over at USA automotive is awesome very professional very knowledgeable. It’s a great experience all the way around. I’ve been going there for a long time. Will continue to go there for a long time. They have my complete business.

Great place. Excellent service! They do everything to help and solve your car problem immediately. Dedication, kindness, and professionalism, all in one place. They're great!

Great customer service and a very trusted shop that truly values their customers! You get a detailed report with photos of what needs to be repaired on your vehicle. They communicate with you first before making any repairs. I will definitely recommend this shop!

Excellent service advisors and proficient service technicians. Very honest, reasonable pricing & guarantees. Used this company over several years without any difficulties.

Rance and his team are awesome. It’s a really nice to have real and truthful mechanics looking out for you and finding you the best deals and not just giving you the most extensive price on everything. They go out of your way to research On how they can make it best for the customer. Awesome shop I highly recommend to everybody looking for a shop to take their car to.

I had a full synthetic oil change and tire rotation done at USA Automotive, and I couldn't be happier with the experience. Joe and Rance were both great—professional, friendly, and efficient. The service was quick and the price was very reasonable. Highly recommend them for anyone looking for quality auto care!

Great customer service and the staff are very knowledgeable, honest, and attentive to the customers needs. They have a link that they send to you via text to show what they’ve found on your vehicle and explain the pros and cons of fixing that particular service. Highly recommend them for all your service needs. Joe and the team are fantastic!!!!

This place is professional, quick, and clean. I was impressed with the very comfortable waiting area - coffee amd snacks are provided should you want. There is a wall with physical car parts that commonly need checking/replacing, and the TV was running a channel with a lot of information on car engine basics, which is refreshing rather than having the news or sports blasted over you. I remain impressed with the professionalism and the effort put into educating the customer, given the prevalence of auto shops that scam.

Rance and his team at USA Automotive are the best! They are trustworthy, dependable and provide exceptional service. I would give them 10 stars if I could. They are the best mechanics in Raleigh.

They did a great job! Had my truck for 2 days doing repairs, had a loaner car through them that made the whole experience much easier. Great quality work that wasn’t super expensive!! Rance and Joe are fantastic!!

Rance has always made me feel confident with any problem I have run into with my car. I first started taking my car to Rance at Firestone while I was in school at State, and since have moved back home 2 hours away. I don't believe I would trust anyone else with my car, and taking my car to Rance at USA Automotive is worth the drive. Rance and his team are honest, trustworthy, and truly care about your vehicle. I am truly blessed to have come across Rance and his team. Thank you guys for all that you do and helping me to feel safe and confident in my car!

I had a great expirience at USA Automotive shop, The place was clean and well organized. I only had to wait a reasonable amount of time , the staff was friendly and very helpful I really appreciated the professional service. Highly recommend!

USA Automotive recently repaired my headlight, and did an oil change and an alignment. As always they were professional and completed the work in a timely fashion. Their customer service is excellent. I’ve been using USA Automotive for over 20 years and they are the best!

USA Automotive provides exceptional and honest service. They are always transparent with their customers and stand behind their work with a guarantee. I trust them exclusively for all my vehicle maintenance and repairs. From major repairs to routine oil changes and tire rotations, they handle it all with professionalism and expertise. Truly the best auto repair service—second to none.

My family has been going to Rance for years now. I got married last year and my husband, and his family have begun going as well! Rance and his team are the best there is. They treat everyone like family, work to ensure quality and perfection with every service and are so helpful and understanding of people like myself who sometimes struggle to afford pricey car fixes. I will never go anywhere else for my car maintenance and repairs!

I recently took my Nissan Rogue here to get the engine mount replaced. In the process, they found that the shift cable had seized. Efforts to loosen it were unsuccessful and resulted in the plastic end snapping. They assured me they would repair it at their expense and provided me with a loaner vehicle. What no one expected was the part to be on an up to 8 week back order! Joe and Taylor worked diligently to get the part and I found myself on the road again in just over a week. Their kindness and customer service is the best I've seen since I started driving! They have thoroughly earned this review. I just wish more than 5 stars were an option.

USA Automotive was great. They took me as a walk in. Did thorough testing on my vehicle then gave me a run down of options to choose from for repairs. Options were documented and clear as well as gave price points for varying budgets. Rance is very knowledgeable and answered all my questions before completing the service.

I had a wonderful experience at USA Auto with an oil change, filter and inspection of any and all car functions. Service was efficient, thorough and professional. Also received a $10 new customer/referral discount. Couldn't be more pleased and satisfied.

I recommend this phenomenal facility to anyone in need of auto repair; the staff offers superior customer care at every phase of service. The quality of service is honestly unmatched as they are indeed experts at automotive repair. The team is careful to properly diagnose issues by conducting thorough testing with the customer’s best interest in mind. The management truly values their customers and it shows in the EXCELLENT automotive repair service provided here.

USA Auto give you a very detailed diagnostic report when they service your vehicle. They let you know what you need now, and why. They tell you what to plan on for your next visit, and they tell you what repairs can wait and how much it will cost when the time comes. The new owner Rance worked with me to explain the fuel system (purge sensor) and suspension issues (sway bar end links), and fixed them all in the same day. I am already planning on bringing my other vehicle in soon for new tires and brakes.

I have been going to USA Automotive for about 5 years now for my new car and my older 2009 sedan. They’ve been keeping both cars running smoothly, and I really appreciate how transparent their billing and assessments are. What really impressed me recently was how they handled a warranty call about work they had performed. Not only did they deal with the question immediately, they found that it was due to an underlying problem on my older car and fixed that too without charging me. I hadn’t expected that height of service from anyone, and their prompt handling has cemented me as a loyal customer.

I recently had my car serviced by USA AUTOMOTIVE, and I couldn’t be happier with the experience. From start to finish, they provided exceptional service, displaying thorough knowledge and attention to detail. Not only was the work completed efficiently, but they also took the time to explain everything to me, which I really appreciated. I highly recommend USA AUTOMOTIVE for anyone looking for reliable and professional car service. I’ll definitely be back for future maintenance needs for all of my vehicles! Just ask for Joe, he’ll take care of all your needs!

As a woman, genuine mechanics are hard to come by. In general, genuine mechanics are hard to come by. These guys’ break the wheel. They truly are seeking to help you and to make your life easier. A friend and I first met Joe and Rance at a competing mechanic, and when my car needed work done, she insisted I give them a call. Turns out, they had both moved to USA Automotive. Joe was extremely kind and generous. Both him and Rance won’t hesitate to explain everything to you in detail. They’re upfront about cost, fair with prices, and they know what they’re talking about. I cannot rave enough about the experience I had at USA Automotive.