Ace Towing & Recovery in
Raleigh (NC)

Worst experience with a tow company, ever. Phone number goes straight to a call center that has no authority. Waited 3 hours to pick up my car.

What idiots. I would give them a 0 star if I could. They towed my car wrongfully. Told me I could come pick it up. Then when I can to pick it up then make me wait a full hour and NO ONE CAME OUT. NO ONE LET ME IN. This is the WORST company I have ever experienced. A bunch of idiots. I have never met bigger idiots in my life. I can’t ever express how idiotic and unprofessional these people are.

Towed from ymca where I am a member. Didn’t notice their tiny hidden sign at the back of the property. $290 cash or 305$ credit card.

My car was wrongly towed last year around the end of September due to “expired tags”. The temporary registration sticker had just expired and I was waiting on the new one after it has been lost in the mail, a quick dmv website check would’ve confirmed whether or not my tags were truly expired but nevertheless is was towed. I called and they told me to price to get my car was $400. I didn’t have the money at the moment so I called a few weeks later once I got the money together and was told by the receptionist that there were no answers anyone could give me about pricing or my vehicle until the next day because “every single employee is out for a holiday party”. I called again and was told that the price to get my vehicle was now $2,300 because it was in their possession for almost 4 weeks. No one told me that there is a daily holding fee of $45 added to the towing fee, which is my fault I guess, however I’m not sure how 4 weeks equates to almost $1,700?? I called again today to check to see if they still had it after being told they would hold it for up to 6 months and I was told that my car was about to be processed for scrapping so I sent someone to retrieve everything. On the phone they were able to verify my vehicle, confirm that they still had it in possession and that I could get everything out today. Upon arrival, they informed that my car had been sent to a junkyard two weeks ago. I was told by the manager that “the person whose job it is to process vehicles didn’t process it correctly” so there was no proper documentation on when my possessions were being processed or sold and they didn’t know if they had it or didn’t have it. My car and all the contents on the inside of my car are now gone, which is admittedly my fault due to me taking too long, however this entire process since the beginning has been sloppy. From the lack of communication to the faulty documentation and blatant incompetency. I was told “I understand your frustration and I apologize for the inconvenience and confusion, however you’ve had ample time to retrieve your stuff”, in a tone that communicates “I’m sorry you’re upset but if you waited this long you showed us that you didn’t care about your vehicle so we don’t care either.” Clearly they only care about money and it’s all about trying to get as much money out of people as possible. Regardless of my own shortcomings, this entire process should’ve been a lot more structured and informative. But I’ll take my loss and move on, be careful dealing with people as careless as Ace Towing.

Had car trouble in downtown Raleigh and Ace towing was there in 15 minutes to take me to the dealership. Nice driver, clean passenger area, and seemed like a fair price to me. Would recommend if needed for a tow.

They towed my vehicle out of my apartment complex that I rent from. I thought my car had been stolen, only to find out that they did this in the middle of the night. When I called them obviously upset that I my car had been taken. They were extremely rude & demanded that I apologize. This is going to cost me so much right before Christmas.

After an accident, Ace towing helped in every way. They even re-positioned my car to the side street for pick up from another company I sold my car to. Kind, helpful, and understanding. Thank you Josh for the tow and the friendly admin staff, Yesenia, Morgan, and Joe.

Glad it was this company who towed my truck. But in honesty Lee was a very nice guy over the phone when I was calling. When I entered it was a good atmosphere and was able to easily get my vehicle back. Nothing was wrong with my truck showing they did care about the vehicles they move.

I had parked to go into Moonrunners in Garner. Moonrunners has parking passes inside that you take back out to your car and put on your dashboard showing that you are a patron. I was inside for about 5 minutes getting the pass. When I went back out to my car to put the pass on the dash, my car had already been towed. The manager of Moonrunners called Ace and complained and they did bring my car back to me at no charge. The tow truck driver advised that he had just pulled into the parking lot and saw my car. He showed have waited a few minutes to see if I was going to come back out.

this place is so unprofessional and predatory. they circle around lower income areas snatching up absolutely anything they can find — even going as far as taking cars from people’s own driveways for stupid things like expired tags — and nc state’s campus preying on college students! my bf’s car got towed from a lot with the tiniest sign that wasn’t visible in the dark. he called ace towing and the lady on the phone told him he needed to “lose the attitude” before they would help him. he was not rude or disrespectful in any way, simply a bit frustrated which is completely reasonable after some jerks steal your car! once we get into their tiny office the man at the desk barely speaks to my bf and ignores his questions. my bf asked for a copy of the report (i.e. what time they towed the car, pictures of it before they towed) and mentioned wanting to make sure there was no new damage on his car. towing companies are known for being sloppy with their work and not really caring about if they damage cars, so this made perfect sense. the worker got very defensive and was so appalled by the fact that my bf would even think of that question. he was very rude and dismissive of all reasonable questions we asked. additionally, he mentioned that he did not put the car in neutral before towing! i know literally nothing about cars, but even I know rule number one of towing a car is to put it in neutral! i mean come on! they charged over $300 for this crap! it totally ruined our sunday after church.

I got a call that a car I’m financing to someone has been towed, so I call up to Ace towing to figure out the cost and schedule a time to pick the car up! They told me it would be $365 and I told them ok I’ll be up there in a couple hours to retrieve the car. I get to Ace’s to pick the car up at 11:00pm and the guy wouldn’t allow me to pick the car up! The manager at Ace lied told me the police put a hold on my vehicle, so they can’t release it to me(not to mention I drove from 2 hours away)! So I do some digging to figure out what’s going on! I gave Raleigh police department a call to get some info on the so called “hold” and the officer was confused saying there was never a hold on your vehicle and I don’t know why the Ace employee/manager would say that! I’ll be taking them to court soon ‼‼ -PS They tried to charge me for everyday it sat there after they lied to me and said it was a hold on the vehicle and I can’t get it back.. BAD PEOPLE TO DEAL WITH ‼

They'll charge you $304.50 to get your car back after they steal it. Hope you step on a bunch of legos. Parked from 7-10 in a lot that said no overnight parking, ca.e back to my car towed. Had to wait for someone to show up to pay a king's ransom for my car they stole.

I woke up one day to find my car had been towed from my apartment complex? Why, you might ask. Was I parked in a fire lane? No. Was I in a handicap space? No. My tags were "expired," except my registration had been renewed in April 2025. The sticker was just not on the car. According to ACE, the apartment complex authorized this tow. And to be sure, I am already speaking with an attorney about it. They can expect a small claims court date. There were other cars in the complex with expired tags, and the lease says they provide a 24 hour notice on the car if it will be towed due to being "unregistered." My problem with ACE is that even if I could prove my car was registered, I would still have pay the towing fee. I asked day of how much it would cost. About $250. I didnt have that amount of expendable money since I am in college to be a teacher and I work 2 jobs. I planned to pick it up the day I got paid. The person from ACE who I called failed to mention the daily rate. So, I now owe $375 after waiting a few days to be able to afford it. It is absolutely baffling how it is legal to steal someone's property like this. These people are not the police; they should not be attempting to do police work. If the police had been the ones to monitor my car's registration, they would see that it is registered and give me a warning about the missing tag. This towing company, and my apartment complex, most certainly engages in "predatory towing." Good luck to all whose car is wrongfully towed. Definitely investigate your legal rights. And publicize the wrongdoing- WRAL has a segment called 5 on your side.

I won't bash them too bad since they are all sketchy to me but they did tow my car after it being there only a few hours. I may or may not of been in the right spots to park but the real issue is when you go back to get your car and it's way more then the original price. I got home and looked up what a normal person would be charged with and their fees where way bigger then I have paid. they overcharged on the tow and added a re tow it was 300 to it so Donr buy pre rolls cargo shorts from now on and watch them as you are

Predatory towing at its finest. I stepped inside my apartment for 5 minutes to grab something, parked briefly in the handicap spot right in front of my own front door—no obstruction, no traffic, no one needing the space—and came back out to see my car halfway towed. I had to pay a $120 drop fee just to stop them from dragging it away. I get the law. I get the rules. But let’s not pretend this wasn’t a money grab. No warning. No grace. No common sense. Just a tow truck lying in wait to exploit technicalities. If you’re looking for companies that serve the community, look elsewhere. This isn’t protection. It’s a hustle.

Ace Towing has been a pleasure from an HOA management perspective. I know nobody likes their cars being towed. But from a property management perspective if cars are parked in a HOA community that should not be in a location for any given reason, Ace is quick to go tag the cars with appropriate notice and return for the appropriate towing. Morgan is my contact, and she replies immediately to any message or call. Morgan has worked with me multiple times to coordinate paving project towing needs as well, to ensure that preplanned projects go smoothly after notice has been given to the community. I have no reason to not highly recommend Ace for any HOA community towing needs.

I attended a two-hour event and came back to find my car—and over 15 others—towed from the same lot. $300 to retrieve a car is an outrageous, exploitative fee. The towing staff were smug, unapologetic, and clearly taking advantage of a setup designed to trap people. People who do not have $300 could be trapped in an unfamiliar place. The lot had poor signage at best. It’s not acceptable to snatch dozens of cars like this at once unless your goal is to profit off people in distress. This isn’t public safety—this is capitalism at its slimiest. If you’re thinking of working with this towing company, ask yourself: do you want to align with people who profit off confusion, vulnerability, and desperation?

***UPDATE TO PREVIOUS REVIEW: the owners response is inaccurate. The majority of the reviews on here speak to the ethics of the company. Also pay attention to who writes the review because… “While the majority of Local Guide reviews are likely legitimate, there's a possibility that some are fake or misleading. Local Guides earn points and rewards for contributing reviews, which could incentivize some to write reviews for places they haven't actually visited, or to exaggerate their experiences”- from Google ACE TOWING REMOVED MY REVIEW…. So I’m leaving it again. Apparently they didn’t like reading the truth about their low brow towing company. They use predatory practices and send out scouts in the middle of the night to look for the smallest parking infraction. YOU CAN GET YOUR MONEY BACK. TELL YOUR CREDIT CARD COMPANY THEY USE PREDATORY PRACTICES AND YOU HAD TO PAY UNDER DURESS!!!! That’s the first step. They will reimburse you. My son had an expired plate and was waiting on his sticker with proper paper work in the vehicle. He was staying at my sister’s house for a total of 8 hours so he could catch a flight out of Raleigh. We were able to obtain a video from a neighbor and we saw that at 11pm a scout making his rounds of the parking lot. At 2am the tow truck removed the vehicle. At 4am my son and his wife went to drive to the airport and the car is gone. The next day my husband called the towing company (where the education pool is just high enough to know how to pull a few towing facts off the internet) and the charge for picking it up was $250. We explained that the payment for updated plate was in the vehicle but the rude employee just laughed which is why we went in full force after that. We filed a complaint to the community HOA and they said that after several complaints about ACE TOWING they decided to FIRE THEM FROM THE COMMUNITY. The most ignorant bunch you’ll ever have to deal with if you get towed. But in our case it was a win. They lost the community towing rights and we also got our money back thru our Amex. Keep fighting against this scam company. ALSO POSTING THE PICTURE OF THEM HAVING TO REMOVE THEIR SIGN FROM THE COMMUNITY hahahaha!!

Dispatch guy was unbelievable unhelpful - told me a time to go to the business and pick up my car, conveniently forgot to tell me that *nobody was actually at the business* so I had to wait outside in the cold for an hour. $200+ charge to retrieve my car is extortionist rates. You don't actually provide a service to society - this business model is to turn working people into leeches for rich people.

Had this company tow my truck when I was in an accident. It was my fault, not under the influence, nothing else involved. Just had them tow the truck to my home. Driver loaded the truck onto the rollback, I showed back up on scene, he asked me to follow him. He dissapeared taking a weird route apparently to my home. Upon receiving the truck, both front floor Matt's are missing, a rosary given to me by my sons passed away mother and a halloween mask, Jason theatrical. Contacted the company and they claim nothing was stolen, naturally. Worst part is, my family has a very good relationship with Kim the owner, my mother in law used to clean her home. There are many more things that could be said given that relationship but don't need be. I just want my items back! I will be filing a complaint with the BBB whom I have a very good working relationship with in the raleigh area. Also with the police department for theft out of my vehicle. Do not trust this company. When called for an explanation Kim said there is no reason and hung up in me. These guys are theives and have always been known to be. Another employee named Jeremy used to sell people cd players, and radar detection equipment out of the cars for side money. He's now part of the office team. Don't use ACE!!!

This towing company mis- represented their prices and then lied on a public review in response to my wife. The driver that picked up the car said that there was no cost to tow the car to the yard. This was not true. He didn’t ask us any questions. He just said that it will be towed to the yard for free, when in reality the truth is that they would usually just charge the insurance company. We were not told this and had no idea until I had to go and pay $600 when it would have only been 250 to tow it to our house from the crash initially if they represented themselves correctly. Honestly whether intentional or unintentional they took advantage of us in a difficult time and then did not own up to THEIR employees mistake. After my wife left a review they blatantly lied and said that I told the drive that I had full coverage. THIS IS NOT TRUE the driver and I never spoke more than what I have stated here. I am not trying to get out of paying money or anything like that. I just would not have had my vehicle towed to their yard if again THEIR employee had not spoken falsely. The man in the office even in our conversation tried to misconstrue what was said that night and I had to repeatedly correct him. I just wish that they would own up to their mistake and not blatantly lie to my wife who has just been in a car wreck.

UPDATED EDIT: There was no insurance confusion, despite Ace-Towing's misleading reply. My husband NEVER communicated to any Ace-Towing employee in or out of the office that we have "full-coverage" insurance because we have ALWAYS been completely aware we only have liability coverage. What my husband did communicate to the OFFICE personnel, not the tow driver, was that our insurance would be reimbursing us if it is confirmed the man who hit me was uninsured. Secondly, the driver never even asked what kind of insurance we have, so I'm not sure where they came up with that excuse. What truly caused the confusion was the misrepresentation of towing options and respective prices by Ace-Towing's driver, as I stated in my original posting below. There was NO TRANSPARENCY UPRONT! That's a complete and utter lie. So, despite Ace's misrepresentative attempt to validate a company mistake with a public reply, they have still failed to correct the mistake or at least apologize for the confusion created by their driver, and have failed to operate with integrity to a higher degree. To Ace Towing, if you actually want to be helpful, instead of providing Google replies with false information, you may call me anytime and personally apologize, or better yet, reimburse us for the intial tow fee you never should have charged us for. You have my number, and my invoice records as depicted below. The ball is truly in your court. Original Review: TO ANYONE WHO WAS JUST IN AN ACCIDENT AND NEEDS A WRECKER: BEWARE!!! If i could give 0 stars, I would. When I was recently involved in a T-Bone accident, the police officer who responded to our call called this company. The driver, Anthony Coonrodela, although very respectful and kind, completely mislead and intentionally deceived my husband and I regarding the towing rates of this company. We INITIALLY REQUESTED him to tow our vehicle to our house, to which he responded that it would be a FREE TOW CHARGE to take it to Ace Towing’s lot, where insurance could come and evaluate the damage, but if we wanted it towed to our residence the night of the accident, the $250 tow fee would apply. Fast forward to now, we need our vehicle towed to our residence, and we are being charged TWO TOW FEES ($500 total, one for Anthony bringing our car to their yard and one to bring it from their yard to our residence) PLUS FOUR DAYS OF STORAGE FEES. The best the office employee could do was give us a puny $80 discount - which doesn’t even cover the two storage days their office was CLOSED after we were originally told we could access our vehicle ANYTIME!! You would think this company, being founded by a former police sergeant, would operate with integrity, honoring their pricing as communicated by THEIR OWN COMPANY DRIVER!! Now, we’re out more than double what we would have been had we refused Anthony’s offer and simply had our vehicle towed to our place the night of the accident. I sincerely hope your company makes this right. Lesson learned - never again will I use Ace Towing or allow any family member or friend to deal with this shady business.

Terrible customer service experience. The woman assigned to help us came out of a call with our HOA and proceeded to berate my wife. She also threatened to charge us full price (when previously agreed to half) due to my wife’s “attitude” when she was really just quiet and frustrated at having her car towed. The only positive experience was the woman working the front desk who was nice… and the dog.

The driver was about to tow business box truck and he went inside truck without permission. He was being very rude and looked like he’s on drugs! There’s paperwork from customers and financial statements as well! He charged $250 basically for nothing!

Let's be honest nobody likes tow companies they are predatory and most of the time extremely rude and have legal authority to steal your property and ransom it back to you like some drug cartel, nothing like waking up in the morning heading out for work and seeing a empty spot where your vehicle used to be. That being said they are required by NC state law to contact you about your vehicle being towed and I had to figure out who towed my vehicle and were on my own. Minus one star. The staff in the office where cold and condescending and the whole thing looked like a backyard operation. Minus one star. To their credit they didn't damage my vehicle and although stealing the whole thing never stole any personal effects in said vehicle. Plus half a star. Also as being cold and condescending they where not outwardly rude while I was paying the extortion fee. Plus half a star. They had several good boys or girls wandering around for pats while you wait. Plus two stars. That is all.

Let's be honest nobody wants their car towed but it happens. With that being said it wasn't the worse experience. The ladies there were super nice, & polite, Mr. Lee was really helpful. Even the tow driver helped with advice on where not to park in the lot I was at. Overall a 10/10 experience. PS. the dog was really great as well

Ace Towing uses predatory practices to extort money from the poor residents of Wake county. They prowl through parking lots to spot a vehicle with out of date tags so they can tow it back to their facility and extort $200 from you in order for them to return your vehicle. How they operate their business should be illegal. They have a rotten company, and their office reeks of wet dogs and stale Marlboros.