This rating is based on customer reviews, inventory size, pricing, and service quality
A Free Tow - Susan Harris Impound Services in Tampa, FL earns a mostly positive verdict (83/100). Reviews consistently note professional, customer-first service, quick callbacks, courteous drivers, and competitive pricing versus other options. Some shoppers did find a vehicle, but there’s limited insight on inventory depth, yard organization, or parts-finding. A notable complaint involves a referred partner’s poor response and distance concerns, hinting at inconsistent experiences. Overall, good value and service, with minor caveats.
What clients say about A Free Tow - Susan Harris Impound Services in Tampa (FL)
I called this number , the lady on the phone says they don’t tow but she can give me a number. I contacted the number she gave me to get a quote, instead of checking the distance to give me quote, the man on the Phone says “oh hell no that’s far” It’s really a 20 minute drive from my location to another.
Susan is amazing. If its a service she can not do, she will refer you to who can and she will do her best so you can get the information. I usually do not leave reviews and I am not a big fan of it however I believe that Susan should get 10 stars for being professional and helpful in every way possible.
Called Susan with some general questions and she waa beyond helpful! I needed a tow from NPR to Tampa and she advised me to reach out to someone closer to me as it wouldn't be beneficial for me financially to use her service. Not many business owners now a days look out for their customers/ potential customers but Susan did. Highly recommend calling her first before anyone!
Great service at a low price. Susan was friendly and helpful on the phone. Their quote was more than $20 lower than the other companies I called. Driver was courteous and careful with my car.
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