What clients say about RED'S TOWING in Denver (CO)
I received a letter from Red Towing asking me to call regarding a balance after my vehicle was towed. When I called, the employee I spoke with (Angel) was extremely rude and unprofessional. He sounded irritated, refused to answer my questions, would not transfer me to anyone else, and hung up on me twice. I ultimately had to go down there in person just to get basic information about the letter. Very disappointing customer service during an already stressful situation. I hope management addresses this.
Not the kind of treatment you expect when dealing with an accident situation.
Absolutely worst humans on the planet. My vehicle was t boned and the other driver fled. Police came and had reds tow it. From the very first interaction with reds they were rude, condescending and tried to take advantage of me. When I came to pay for my vehicle they stated they would not release it due to expired tags. The tags had nothing to do with why my vehicle was here. I had to contact the police for help.
I went to pick up my car that was towed off of private property illegally by code enforcement. The building reeked of Marijuana and the owner was sitting in the dark. The man was so mean and yelled at both me and my 80 year old mother. He threatened to hold the car until Monday until the police could come get it. He refused to tell us why it cost what it did and was going to not give us a receipt. Then he wouldn't let my mother leave through the main gate. We were terrified.
This is for the 8950 Federal Blvd! Very unprofessional service, when you call on the phone they give you a price then when you get there is totally a different number! Not recommended the all!!!
Last night, when our small dog chased a rabbit under a trash compactor and got stuck, the police called in a driver from Red's and he was able to lift up the compactor and free our dog, Luna. What a great community business you have here.
This place is a complete joke and a rip off. They made sure to keep my car in storage as long as possible and then charged me way more than I was told. What they are doing is illegal
got in a car accident and reds is who the police called to the scene.they proceeded to steal a mechanic tool kit and car battery charger from my back seat , figured that would be something a tow guy already has and wouldn’t need to steal,great experience
The Reds towing is the worst tow company ever on Friday. The bill was 300 and weekend was closed so when I came on Monday, they tacked on another 300 extra dollars and when I called the owner was rude and disrespectful and hung up on me I hope these people end up like wyats towing And I’m planning on suing them. They are thieves and will take advantage of you.
Not the worst experience ever. Unfortunately though, Saturday we called about vehicle and location info. Needing to get house key, check for Rx meds in car, but we were told not until Monday.
Dispatch gave one location and driver gave the police another location?!? 😳
Just expected more professional and accurate info.
I was hit by a car in my wheelchair. The impact completely disabled my motorized chair. Ted’s loaded my chair and brought it to my house and put it in my garage. THANK YOU!!!!!
The guy at the desk is awsome. But other than that these guys are crooks! And there very rude and don't care about damaging your vehicle. My son's cars bumper is ripped half off (They say it was like that) BS. and then became even ruder because they said we needed to tow the car from reds to my home because the tire was gone. I tryed to change tire and they said I couldn't because of there insurance, which is fine but when we had a way cheaper tow company go over to pick it up they became even ruder lol. I will always take cheaper and nicer. Thornton pd needs to wise up and use someone else.
It's the first time I've been robbed without a weapon. This place is ridiculously expensive. I asked to pick up my stuff because it would take a couple of days to pay for my car, and when I was getting MY STUFF out of MY CAR, some idiot came out asking me what I was looking for in my car and if I thought they were going to steal something... HELLO!!! It's MY CAR. I don't have to ask you for permission to go through and take things out of my MY CAR.
This is the worst tow truck service out there. After having a truck stolen, the police found it and Reds charged $400 plus $200 to get the truck. Even with the police report. The police should use someone else.
Red’s so money hungry it’s disgusting. Taking advantage!!
$40 storage fee for holding the truck for a couple of hours?! Crazy! You tell people to head to you knowing they can’t make it before you close. Then charge than a fee when they get there after hours. What you do isn’t illegal but it is dishonest and you don’t care! It’s obvious by all your replies and the amount of 1 star reviews!
This place is a complete joke. I highly recommend not using them for anything ever. Use caution if you choose to do business with this company. They will not hesitate to take advantage of you..
No I don't think you work for free... But taking advantage of people isn't good business. No matter how you want to word it. Living up to that low life reputation i see. At least your doing a great job at it.👍
Like others said in one way or another, they are horrible scandalous thieves! Over $500 just to get your vehicle back when it's just been sitting there for 2 days...
On top of that, the guy on the phone tells me the amount needed to get my vehicle, but when I go to the customer service window, the lady tells me a higher amount and that they cannot give any change if I don't bring the exact amount, ridiculous.
It definitely should not be legal but unfortunately it is.
This company and everybody that supports this company sickens me to the core...
This place is a scam and is incredibly hard to deal with. They tell you little bits of information at a time to increase how long they keep your vehicle (Even though mine was stolen.) Every single step with this company has been a absolute struggle, i would never recommend this company. Please read the thousands of terrible experiences people have had with this place it's incredibly sad.
Reds towing is a joke! If you have a stolen vehicle make sure you check your receipts. They love to screw the victims of theft over and over charge to get your vehicle back. If they charged for storage they are not open on Sundays giving the owners zero chance to get their belongings back and then charge you for storage. So if you are called by the police that recovered it on a Friday too late after the tow company closes, you can't get your belongings back until the next business day. If they have done something like this to someone else I recommend filing a complaint with the state. I did and got all of my money back!
Got into an accident back in February of this year in Westminster… was my first ever accident. My watch immediately called Westminster PD and the officer came out to see me. The officer was nice and was going to let me call AAA to pick up my car but unfortunately another person from Westminster came and said Red’s Towing was going to get my car. Well this was a Saturday and my insurance wasn’t able to get my car towed to my collision center until the next week. By the time I went to go check everything out at the collision center, I noticed my suitcase which was in my trunk was brought to my back seat and clothes were thrown around in my back seat. My designer sunglasses, gaming headset and other miscellaneous items were all stolen right out of my car. I literally had just gotten back from a Christmas vacation to go see family. This place is the shittiest towing company I’ve ever had to deal with and I absolutely 100% would not recommend them whatsoever. If you have it or are able to, GET AAA. They will ACTUALLY take care of you and not steal shit out of your car!
They are straight trash who has a contract with the police, and still people's vehicles and refuse to release their property. And then refuse to talk to them or their lawyer. So I'm gonna have the issued a letter of intent to sue I've already sued a whole state and 3 police departments this one I'm coming for ownership of a company
I had to have my son’s lifted truck towed. Chris showed up on time, he assessed the situation & took immediate action & before I knew it he had the truck on his flatbed. I really appreciated that because Mondays for me are slammin. From the time he arrived & drop off location was less than an hour & at a fair price. I want to give Chris a shout out, he’s very professional, patient & good at what he does, also for me I put a lot stock in first impressions. This guy keeps a clean truck & if he takes care of his truck like that he’ll take care of your vehicle for sure as he did with my son’s lifted truck. Red’s towing & Chris will be my go to moving forward I’ll recommend them to my family, friends & to you as well!
To anyone who was stuck behind me IN THE MIDDLE OF 104th in my daughter little gray Subaru Impreza in rush hour traffic tonight, I apologize. (Thank you for the 3 gentleman that stopped and pushed my broken car off the road)
I called Red’s Towing, thinking I would have to sit and wait there for 4 hour and has some jerk of a tow truck driver towed my car to the dealer with a whopping tow bill. Turns out. Michael, our very pleasant, kind and professional tow truck driver showed up before I could even finish my Popeyes sandwich! He was there AT RUSH HOUR within 10 minutes. He was so nice and polite. You could tell he was just a good human! He towed the car to the dealer, explain how I need to call in speak to dispatch, they’ll call him with a confirmation code, we’ll be good to go and I’ll be on my way. That is exactly what happened, the woman I spoke to also very kind and professional. Turns out there was a mistake on my billing, maybe my fault for not asking the price, but I assumed… after getting home Michael then reached out to me apologize about the mistake in the billing. It would be fixed by tomorrow and he apologize many times for the mistake. Not very many companies or employees would go out of their way to reach out, apologize and make it right. Times are rough in this economy, and everyone needs to pinch where they can, and no one EVER wants to pay for a tow, or anything outside of the normal bills. The fact that he reached out and was so genuine, and honest was such a breathe of fresh air!
I would recommend this company to anyone in the Thornton area if in need of a tow. They made this extremely frustrating and rage filled experience a little less stressful.
Thank you Michael! I appreciate you more than you know.
I am writing this review to share my recent experience with Red's Towing. Unfortunately, my encounter with their service was less than average, and I feel it's important to share my perspective.
During my recent interaction, I encountered multiple instances of rude behavior and unprofessionalism. I called for assistance due to a vehicle being towed and impounded, and from the beginning, the communication and conduct of the staff were less than satisfactory.
I strongly encourage Red's to reevaluate their customer service, training and communication efforts to work on a more respectful approach towards their clients.
I hope this review serves as constructive feedback for the company to make necessary improvements and provide a better service to future customers.
The guys who have answered my calls were great and friendly really know how to talk to people. But the ladies there got an attitude like no other.
Well story car stolen they recovered couldn't pick up since is 9am to 4pm. Next day went to pick up. Well I'm already stressing since this is not fun situation. Paid and that final price really felt like a punch to the gut. Get this they added a day fee... for what it hasn't been 24 hours!!. I get the tow cost money and theirs labor to pay. But don't take advantage of those who are already trying to pick up their stolen vehicle. Show some empathy. Oh and a $11 fee for card payments, seriously! I really hope the Police Department removes red's from their call list.
Car broke down in the middle of I25 with wife and children in car. Called a couple tow companies and reds was the fastest and cheapest and Michael was one of the best tow truck drivers I have ever came across. I’m glad I had the pleasure of meeting him and using reds to tow my car to the dealership. I would definitely recommend. The service was top notch and the price can’t be beat for the situation. We are safe and out of harms way. Thank you Michael and Reds towing. God bless y’all
On a hot Sunday afternoon after calling PD, FD and many towing companies to help us with our non working handicapped truck only Reds towing came through arriving soon after our call. They figured out the problem and wouldn’t leave until the owner a paraplegic arrived and was safely in the truck. Hats off to the two gentlemen one being the owner Red. Fantastic service and most of all big hearts.
I had a really bad accident on i25 and was in a very bad mental state. I left a bad review without having all the information. Red himself contacted me after I had picked up my vehicle. He informed me that I still had some property that he went out of his way to get to me. The prices may seem high but is competitive in today's market. I would recommend reds towing. And was very happy with the whole experience. Great group of guys and they are jeepers. So to red and his crew hats off to all of you. Thanks for everything.
Heavy duty tow. We were in Colorado Springs and the transmission went out, we wanted to take it to our home shop in Cheyenne. Martin the driver said he was booked out for a day but could do it the next day and gave a price. We liked what he had to say and settled in for the night. He kept in contact with us and updated his ETA. GREAT GUY would use him again, but hopefully we won't need to.
The gentleman who towed my car was great. He was very patient and kind after my accident. The woman on the phone seemed a little displeased, but was great in person. They treated me well and I appreciated their kindness in a tough time.
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