Advance Auto Parts in
Woodbridge (VA)

Stay away from this store. I was purching a battery for my car. and the manager he was the only can exchange batteries he refused to change my new battery I did purchase there. He put a guy whit no experience and I did install the battery by myself. Poor service I never come back again to this store !!

Good place to get parts for your vehicles fast.

The one in Dale City is the 1 that helped me. The oneThat's over by shoppers, on prince william parkway couldn't, and I was disappointed with them

THEY DELETED MY LAST REVIEW! Do NOT go there!!!! BAD MANAGER WITH AN ATTITUDE TOLD ME TO SHUT UP. CASHIER TOLD ME TO GET OUT. ALL THAT TO GET THE CORRECT ALTERNATOR TO MY CAR CUZ THEY SOLD ME THE WRONG ONE. WORST PEOPLE EVER!!!!!

Today I went to Advance Auto Parts to buy parts for my car. I waited for about half an hour while the employee told me to wait until he called me—yet he didn’t do anything. I ended up wasting my time for nothing. This will be the last time I go to that store.

I’ve visited this Woodbridge location multiple times since relocating here because of its exceptional customer service. My recent visit was no exception. I visited the store because my check engine light was on. As soon as I stepped inside, I was greeted by Mr. Hart. I explained my issue, and he promptly grabbed his scanner and followed me to my car. He conducted a diagnostic and provided me with a few self-repair options. His suggestions have been effective so far. Mr. Hart’s knowledge, approachability, and kindness were truly remarkable. I genuinely appreciate his attention to detail and exceptional customer service.

Huge shoutout to Steve he took fantastic care of me & took his time to explain the issues with my car & gave me his recommendations to get it up & running again. If you’re looking for someone knowledgeable that can get you whatever you need promptly & efficiently look no further then Steve!

This is my go to store for everything auto, excellent location. The guys are super helpful and really care about their customers! Highly recommend this location!

Was buying coolant for a 2010 Saab 9-3. Was told to get Prestone GM vehicles Dexcool by my mechanic buddy. I stopped by and was getting ready to buy it. Was told by older gentleman behind the counter who worked there that if i put that brand coolant in my car it would make a mess. He then proceeded to go over and point out a coolant for European cars. Ended up getting that and headed to car shop that is verified to work on Saabs. They told me they only recommend Prestone GM brand Dexcool for the car i have. Wasted my time for listening to someone who either wanted to just guide me to a more expensive brand or just didn’t know what he was talking about.

Just came to adavance auto parts and ask for Ryan to help me out with car. He help me get the right plugs I had bought from another advance auto. He did awesome costomer serivce into puto the clips on to make sure I had the right ones because I extra. Thank you Ryan. Also, been this store before all staff are very professional. Thank you.

Just had front door customer representative, Wesley, go out of his way to assist my issue. I couldn't figure out how to replace a driver's side wiper that I purchased somewhere else. No questions asked and said, "Let's see how I can help?". He installed it in 1 min and I was out. I am very grateful for his assistance. Thank you very much and I will definitely be coming to this store for parts.

I came by to dropped some package for returning and ended having the best customer service and took advantage of getting some batteries for my key remote control (Alessandro) kindly changed the batteries helped me getting out my big package from my trunk with a heavy rainy day! Then l needed to have my shipping label print but l was not aware l usually just have them scanned from my phone Manager Byron kindly help me resolving this issue! Thank you very much for your great customer service

Customer service is supreme. Very tentative to details and helpful when servicing battery exchanges, headlight ans do forth. I recommend them very highly because they deliver online and in person results. Thank you teamwork for anyone's DreamWorks...no pun intended..

I stopped in at the Dale City store this evening to get 3 new wiper blades and as I was checking out the employee said that he would change them for me for free. I accepted the offer and unfortunately he accidentally broke my rear wiper arm. Luckily they had a replacement arm in stock. A big shout out to Dom who personally took over and replaced the arm with the new blade I had purchased! Now I am back in business! I appreciate them taking care of the problem so quickly so I could get on my way!

Out of the way of the main shopping area and bit ghetto, but received helpful service from an older worker named Mo for a part that was not available at half a dozen stores nearby me. I was surprised by the young age of the other workers - they were pretty useless. There was also an older Spanish-speaker male worker outside helping a woman with her car, and he seemed very helpful and engaged with her car problem. Overall neutral/fine trip, so 5-stars. Hopefully I won't have to be back in Dale City again!

I came in for a persistent problem with a battery that I purchased back in January. I've came into the store several times and received no resolution to my car battery consistently dying. My mechanic thoroughly checked my car several times and said there's nothing wrong with my car that it's the battery. Na-jhaun was extremely helpful and quickly resolved this headache of a problem.

Great / terrific service. I had my windshield blades replaced in just a few minutes. Employees were so very helpful. I will definitely be back to buy all of my auto parts at this location .

It's a nice store, you're standard auto parts store. The reason for 4 stars is when I went my check engine light was on and I asked if they could read the code for me. The guy behind the register said the system was down. Also it's annoying to get to. It's not in a great location. On the other side of a Wendy's. In a parking lot that really only has one exit that has a light.

Dom and his team deliver excellent and professional customer service. All were attentive and helpful to me to find the right parts. They kindly offered advice and help when I’ve needed it. This is a well-run store and all the employees seem to have the same helpful attention and great attitude — consistent qualities hard to find in retail today. 5-stars!!

Picked up a UPS order. It's very convenient. Unfortunately the staff always has trouble handling UPS packages. Keeping forgetting how to log in so I can sign for my package. Short wait giving me time to shop for my car. Done on purpose? Always spend money I didn't plan on.

I bought a part online for in-store pick up at the store in Manassas because no store in my area had the part. When I tried the part, the part did not fit my vehicle. I called the store where I got the part from for a solution and they told me that rather then me drive 30+ minutes to the store, I could take the part to any store and they would gladly issue a refund and I would be able to order the correct part there since it was not in stock. I decided to take the part to the Advance Auto in Dale City which is a few minutes from my home on the same day that the part was bought and only about two hours of having the part in my possession. I was explaining why I was returning the part to the cashier when along comes the manager, Mo, who starts to examine the part very intensely. I couldn't figure out why he was so invested in looking so hard at the part since it was a simple return and the error was made on their part. He then said he could not take the part back. I asked why not if I had a receipt and the part was not a fit. He went on to say that it was because his store would not absorb the loss and said that I needed to take it back to the store where I bought it from. I told him that the store was far and that I was told that I could take it to any store. I asked him to focus on customer service rather than his loss that he kept repeating. I explained that his store is part of a chain that draws from the same well and that it shouldn't matter what bucket the water was coming from. He was very determined about his numbers and even admitted to knowing that I was issued a bad part but that he would not take the loss. He went as far as saying that I was issued a used part at the other store and falsely claimed natural manufacturing marks on the plastic as proof. My humble opinion is that because I am Hispanic and there is a large non-English speaking community that Mo's store serves, he felt that I was just another Hispanic problem for him that he could easily dismiss without a care for customer service and without regard for his company's policies. I have a strong suspicion that if I were a white shopper Mo would have issued the refund without hesitation. I am a firm believer in customer service and spend my money where I receive good customer service. This experience will definitely affect what store I get my parts from. Luckily, this is not the only parts store in the area. I was able to return the part and receive my refund at another store where it literally took them two minutes to complete the transaction. Managers like Mo should be demoted or retrained on customer service.

When you order online, sometimes the website isn't accurate and the part doesn't actually fit your car. At this store Mohsin Q. immediately started arguing with me about returning the part and had a bad attitude. I didn't want a fight, I would've just been happy with a refund because the part cannot be used but he didn't provide good service at all. He barely even let me get a word in to explain why I needed a refund.

Open up until 10 PM. They carry many stuff that you may not find other places. They have an online inventory that you can check prior to your visit to make sure they have the part you need. Not over priced or anything. Kinda dusty and I have yet to find a super friendly soul here, most of them do what they are supposed to check you out and that's it. Long wait times at the register sometimes

This store is near my house so it's very convenient for me. They have a good inventory and service is good everytime I go. Recently got my wiper blades replaced at no extra charge for installation!!

I was trying to get the correct wiper blade replacement and Phil and Hector were so kind and helpful. Phil even came out (in the rain) to see what the issue was and installed the new proper wiper blade for me. They really made my day!

Great place. A gentleman named Hector was extremely helpful to the point of getting under my car with me to make sure i purchased the correct aftermarket performance mufflers. If you are listening advance auto, promote that man. Seriously. This world could use half the customer service this man provided me.

The store has a good selection of parts and the employees are personable, but it seems like there is a pretty big line most of the time, so it's hard to get in and out and back to working on the car. Some of that is that there are a lot of customers, and many of them require a lot of assistance, but some is also that there aren't enough employees working through the busy times.