This rating is based on customer reviews, inventory size, pricing, and service quality
On Call Towing and Recovery in Memphis, TN scores 84/100. Overall sentiment is positive: many highlight fast response, courteous, professional drivers, careful handling, and reasonable pricing, including late-night help. However, notable complaints include long waits or no-shows, shifting quotes, poor communication, a rude office interaction, and delays providing a receipt. Wait times are inconsistent (under an hour for some, 6–7 hours for others). As a towing service, reviews don’t address parts inventory, yard organization, or ease of finding parts. Good value for many, but reliability can vary.
Started communicating with tow driver at 5pm to set up a tow. I was headed to Memphis from Nashville so I thought contacting a tow service in Memphis would be the most logical option. Tow driver initially responded with a price of $350, after further details tow driver said price would be $400, and then $450. At 5:09pm tow driver explained that he would be able to head my way in 30 minutes. I said ok cool. I was stopped at mile marker 100, and I needed to be towed a distance of 111 miles. I knew it would take about 90 minutes to get to me, so I waited patiently. I made some calls and watched some sports on my phone and then realized it was now 8p. I sent a text to check on the eta. At 8:08p tow driver responded and said he been on the road headed to me for about 30 minutes. I said ok and continued waiting. More time went by and it’s now 10p. I called and tow driver stated that a beacon light fell off his truck, he had to pull over to fix that, took about 30 minutes or so, then get gas and that he would arrive in 45 minutes. An hour later, I called, no answer. I then texted to see if the driver was still en route and if not just let me know so I could figure something else out. He responded with yes he is on the way and that he wouldn’t play games like that. But playing games is exactly what he was doing. He was never on the way. Once he mentioned the price, gathered more details and realized he underestimated the situation and value, instead of just being upfront and letting me know that it would cost more, he decided to just lie and play in my face like he was coming although he never intended to show up. Which resulted in me being stuck on the side of the road for 6 hours. Granted I gave too much patience and grace, but I didn’t expect it to be just blatant lies and games. I know me taking the time to review changes nothing and the company will still get business. But just beware, you might get service or you might get lied to with no regard for your time. Definitely would not recommend or use this company going forward. Google should allow to give 0 or negative stars. Sometimes the cheapest option is the worst option. Contacted a different company, paid $500 and was gone in 30 minutes.
Called this company to pick up a family member that was in an accident near Jackson TN driver never showed up left them stranded for 7 hours. The driver gave his personal number and said to call it the price went from 350 to 450 and he stop answering the phone at 11pm. If you can’t do it just say that. Very dangerous sitting on side the road with a disable vehicle. I wouldn’t recommend this company under no circumstances!!!!! Zero stars given
I just want to say you did me wrong for no reason. Just remember what goes around comes around. I literally called you to receive a quote and you took my info and gave me a quote. You lied to me twice. Saying someone was going to call. I received no call and I called back. I literally asked you to please not to leave me stranded. Then you said you had a driver on the way, that they would arrive in 45 minutes. Going on two hours now. That's sad. Why lie? I even called back three times and text. No answer. Very sad. But it's all good. You live and you learn. It's always your own kind.
Great service I had a long night Saturday night my truck was not working and I called to have my truck tow and the service was great with no problem did the job with a smile i most definitely will use them again the best service.
Got a flat late last night coming home from work. Called this company and the guy was there in less than 1hr to get me home to West Memphis AR. Thanks a whole lot
Marcus is awesome.
We unfortuneately have needed Towing Service for 2 different busses. Each time Marcus was friendly, professional and very reasonably priced.
Keep On Call Towing # in your phone for emergenencies. You will be glad you did!
We had use this business twice, our first experience was good they pick up our car and tow it on time and we got our receipt by e-mail and text with no issues, the second time they tow our car same as the first time but our issues started after we asked for our receipt, it has been a week since the service and they are just giving us a hard time and don't want to provide that, my wife has called their office so many times and they just said that they will pass the message to Mark we Dont know if he is the manager or the owner or just a driver but the lady at the office who answer the phone is really rude, we are not asking for nothing impossible for them but people please make sure to ask them to provide a receipt on the day of service if not they wont ever bother to do it for you. We will not use their service again and if they ever provide a receipt I will update it here if there is not update that's means we never got it so just be careful anybody who use their service
This towing company was AWESOME ! As soon as I called he was ready to come help. I gave him the address and he beat me there. If you’re looking for a fast , affordable tow this is the place to go. Thank you !
1-23-2023
I hit a pothole and blew a tire,I just got out of the hospital a few days ago and still on oxygen and these 2 awesome brothers just happened to come by and see I was struggling and saved the day. If I need help in the future I will be calling them. God Bless you brothers!!!!
I was very pleased with my services through On Call Towing. Very professional business. A true 24 hour company and they come as quick as possible! Book them for ALL your tow and tire needs. I was able to not only get my car towed, due to a blowout, but also get my tire replaced all at the same time! Thank you so much for your services! Highly appreciated.
Awesome service!!! Very quick, and did the job flawlessly!!!! They showed up ahead of schedule and made sure everything was taken care of. Both of the gentleman was
Personable and a easy to work with. Would highly recommend.
Fast and reliable!! When you need them they will show up promptly. No.l9ng wait and very good communication with time and services. I would recommend and use them everytime!!!
Great work I couldn't ask for better. Good prices...great customer care. I am VERY Impressed. My car was serviced & back to me the next day.. even called to check on me & made sure my car was operating correctly....Thanks On Call!
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