This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of LKQ Memphis in Memphis, TN show mixed sentiment: 63/100. Strengths include friendly, helpful staff, quick loading, some on-time deliveries, and wins on hard-to-find parts with occasional fair pricing/refunds. Common complaints: high pricing, phones not answered or returned, wrong/mismatched parts or sizes, limited selection at times, misplaced parts and confused deliveries, and long waits. Inventory and ease of finding parts are hit-or-miss, and yard/warehouse organization and handling (e.g., oily cores) need attention.
What clients say about LKQ Memphis in Memphis (TN)
HORRIBLE service! You go to pick up a motor and they tell you the best they can do it put it on the ground for you! How am i supposed to load it??? And before they even acknowledge you in the warehouse you have to spend a mini Of 1.5hrs waiting for someone to stop acting busy and assist you! Save your time and money!
It was hard to contact someone at Memphis branch. I was transferred to a voice mail twice and Noone called back. I finally got someone at 800 number. When I went to warehouse the guy I left message with assisted me. Said he didn't get message then
another customer came in complaining about the same situation. When I said I was going to post a review he then asked about my day.
Very friendly employees they loaded my truck quite fast. My complaint is this was a load of engine and transmission cores and they have leaked used oil all in the floors of my trailer. I will have to clean and seal my floors now as I do food and medical grade moves and they will not load this trailer smelling like a salvage yard. If this had been convey to me a salvage return load I would have declined the load. But now I have dead headed 1 hour for a late afternoon pickup and stuck with it.
Ordered my parts and they had them there on time... Both the person on the phone and the person at the desk was nice... The price was great... Thank you guys so much...
Previously visited 6 salvage yards. Resulted in such disappointment. A guy directed me to the new location and it was a blessing. After hours of looking and couldn't find it. Came here and they had it. I was so happy. The part came the next day and I was back rolling. And to add toppings. I received half of my money back..
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