Having the vents cleaned made a noticeable difference in our air quality. The technician was friendly and efficient, completing the job in under an hour. Highly recommend!
Not reccommended based on front desk customer service, the guy with short gray hair is unpleasant and very condescending to say the least. ive also witnessed him being rude to other customers. I had to bring my wifes truck back because of loose steering components, my steering wheel was also out of alignment after the lift. YOUVE BEEN WARNED
Proceed with caution! My 3" lift, wheels and tires were completed but i had to deal with the super rude gray haired front desk guy (the other guy jayden or JD was good). They didnt tell me the lift was backordered until i called looking for an update, i had to bring the truck back in because front end suspension was loose making noise when i turned. My steering wheel is now off by a few degrees, which i will need someone else to fix. This place also has an outdated vibe and needs to up the customer service aspect compared to other places, i chose this shop because it was a good bit lower than krietz and xlr8 diesel, i kind of see why that is now.
Monday, May 5
8 am I had an appointment for two job
1 Truck Bed Covers
2 tint car windows
I had an appointment last week for today, Monday, I arrived around 8:10 and the guy who served us was very rude
He rudely told me that they couldn't do both jobs because we didn't have an appointment
That if I wanted both jobs I had to come back another day
When I asked him something he just shook his head and didn't answer me
So I told him to just do one job for me
When I got home he called me and told me that yes I was right, we had a date
And about two hours later they finished the first job, There was enough time for them to have done both jobs and moreover I had an appointment
This person is really racist
This place was recommended to me, but I was disappointed
With all this I decided to do the other job somewhere else
The only good thing about all this is that they did the first job very well.
Fist of all I really wanted to like this place but the dude on the front desk or cashier who attended me did something wrong really wrong, I paid for some thing but my mistake was to pay in cash.
I counted the money and I know I gave him certain amount however he insisted that I gave him less money.
Long story short he ended up takin $100 dollars extra from me.
I really didn’t wanted to argue but Karma will come back for him.
I just wanted to make people aware that’s all.
Some people are really low.
Trick trucks is always so kind and refreshing. Whether you need advice or parts or even help getting those parts on your baby, they're there every step of the way. They're smart and patient, and they will continue to be my go-to for my jeep.
Called and was quoted prices that were pretty reasonable for a lift on my jeep and was told I needed to come in to make an appointment and pay a deposit. Drove to the shop and suddenly the prices were $1000 more than before. I called them on it and the price dropped $400 and he tried to act like he never said the higher price. They tried to tell me they purchase lift parts for the same price as any other retail customer. Yet if you bring the kits yourself for them to install, suddenly their labor rate goes up $40 an hour.
Additionally, doing the math, they were accounting for 9 hours of labor for a bolt on RC kit.
Too many inconsistencies and "mistakes" in a period of 5 minutes for me to trust them with my expensive vehicle.
Lie after lie after lie. I'll give my money to a shop that is up front and stands behind their word.
Went hear about 3 weeks ago. Looking to get drilled/slotted rotors, color match calipers, and retractable running boards. The guy trying to help just stared at his computer for what felt like an eternity. He then took a phone call in which he was using vulgar language. He than said he couldn’t find the right parts and would continue to look and then call me. I thought this was odd as brakes fit a ‘18 F150. How hard can this be? The most popular truck on the market. Well hear I am writing this review and I’ve not heard from them at all. After reading some of the other reviews it seems they pick and choose what they want to do. Their demeanor is of the nature that they are better than those not in their industry. Imagine if we were all like that? That’s ok I spent my money at Krietz Auto. This was my first time at this place and it will definitely be the last.
I contacted them online about a hitch install for my vehicle. I got a prompt response about all my options and the install quote. The parts were ordered and received the next day and scheduled my install date and time. Everything was smooth, the interaction was professional and courteous. Great business, I would recommend and use again!
Can’t even install after market headlights that they sold me correctly… had to call the manufacturer and have them explain how to wire it correctly. Front desk extremely rude and unprofessional. Don’t waste your time here
I own a shop much like this. The service was a bit on the slower side, but they adjusted bill accordingly. The job was done right the 1st time , and staff was Friendly and knowledgeable.
From ordering my Weathertech part(s), to the installation of my bug deflector, by Ron at the Frederick, MD Store was a 10 experience! Friendly, timely, and fairly priced!
Rhonda
Scheduled a service over the phone. Was quoted $120.00. I take my truck on the scheduled day...they tell me I'm not scheduled that day. Was scheduled on another day at another time. I showed the guy at the desk my receipt that i got when i made my appointment. The guy behind the counter was very rude and gave the vibe that i was bothering him...Unprofessional. They did decide to work on my truck that day. After waiting for 3 hours in the waiting room, not a peep from them about how long it would take except the service guy (Steve) i think was very nice and accommodating. I go to pay and my bill is 3 times the amount that they quoted me. What the F? At least notify me before spending however long. I had brought my own parts to be installed and yet i payed another 100.00 on parts alone that they needed or whatever. I was charged for a 30 amp fuse. Yet i got a 20 amp fuse. Steve did give me a little price discount on his labor and some of the parts he used but still. Anyway, at least i know not to ever return there or ever recommend anyone to go there.
This is my first truck and I am Inexperienced on what I’m looking for so I called to get pricing on a Tow Hitch for my Ram Truck. Not knowing my bed size (short bed or 6.5ft) and upon asking about different hitches and weight loads; I hear him and a co-worker making jokes and laughing. Extremely unprofessional and quite ignorant I asked why they were laughing and he ignored my question and tried to over-talk it so I disconnected the call. I got a call back as if nothing happened... I work too hard to spend my money somewhere were they treat people like this and many other business are deserving.
WOW, special ordered an install kit for my Toyota Rav4 Sport Receiver & the manufacturer dropped the ball. "RON" @ Frederick Trick Trucks location did multiple follow up with manufacturer & the manufacturer realized it made the error. Parts are on the way now! So I'm taking a few minutes to 1 finger type a positive review for this store! With all the Corona virus craziness, just wanted to say Thank You, "Ron" & crew! I'll continue to purchase from you guys! Thanks again!
I've recently made a couple of purchases here for my new SUV and they've been great. On the pro side, oversized items like the running boards I purchased often have complications and damage in shipping, which I was able to avoid by picking up local. They were also able to get them in much quicker than I could have by ordering online (same goes for a special order wiring harness I got).
The only downside was that they wouldn't quite match online pricing, but they came close enough for me to support a local brick and mortar shop.
Overall they've been very responsive, got my stuff in quickly, called right away when it got there, and were fair with me on pricing. I'll definitely continue to use them and highly recommend.
They changed me $180.00 do not offer warranties on there work and then same old Charging people xtra 6 dollars per tire for
leaving used tires and then selling them tires to the retread guy. Just wish there where some real car guys in this lil town.
Ron, the front desk sales guy, helped us find a sturdy hitch and power supply, hitch bike rack for four bike and a 18 cubic foot roof rack container for our 2019 hybrid RAV 4. Tanner did the installation of the items.
Ron found the items that were sturdy and durable as well as practical for us. He was patient and very knowledgable. Tanner, their install guy, did an amazing job. He then explained how everything works. The installation looks like it was done at the dealer.
Give them a call or stop by. They are open 9 AM to 6 PM during the week and shorter hours on Saturday. Installations are only done during the week. Our installation took less than three hours. We are raving fans of Trick Trucks & Cars in Frederick.
They sold me new headlights and fog lights for my Jeep Wrangler and installed them. Austin, Brian, Richie and the rest of the guys are very friendly and knowledgeable, and they did beautiful work with excellent communication through the process. I will definitely go back to them for my next modification.
Took my truck there for a stereo install and they kept raising the price three different times, after it was finished the aux, usb and electric port do not work....I called to let them know and they said "sorry sir were don't handle stereo installations anymore". I will never take my business there again, the price of installation cost more than the stereo.
this place is a joke... period.. "rich" had fog lamps installed.. took em like 4 days.. had to bring it back twice.. over priced.. which I was aware of going in.. but figured I'd get a profesional job done.. it was almost comical.. switch was put "where they wanted it" lights were crooked.. hardware was loose.. oem plastics detroyed.. people DO NOT TAKE YOU'RE TRUCK HERE! horrible experience horrible customer service and moderately expensive.
Trick Trucks installed my rough country n2.0 lift kit for me and they did an excellent job. Dropped it off in the morning and it was ready the next day. They also found and fixed a rusting problem with a bracket on my jeep that if left untreated would have caused the jeep to break down. I would recommend going to them if you need a lift kit installed.
Cannot say enough about the great customer service, personal attention and quality work which I received at Trick Trucks Frederick.
All the staff are friendly, efficient and attentive.
I found the price to be very reasonable and when I was told my FJ Cruiser would be ready at a certain time, it was.
I have been back an additional 2 times and received the same good service on all 3 occasions.
Definately a highly recommended place to have tricks added to your truck!!!!!
Alan Berning
900 E Patrick St Suite 5B, Frederick, MD 21701Truck repair shop
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