I sent my son in for a 2-wheel alignment and the final bill came to $300. They said it required removing the right front wheel and heating a tie rod jam nut to loosen it before adjusting and reassembling.
What really bothers me is that this is a very common part of doing alignments, yet we were charged an extremely inflated price. They did ask my son before doing the work, but he had no idea what a normal alignment should cost or what’s typically involved and it feels like that was taken advantage of.
When I called to question the bill, I was told this is how they charge, and that if I wanted to discuss an adjustment it would come out of the employee’s pay. That is an unacceptable and unprofessional way to handle a customer concern.
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Thank you for your response.
To clarify, this is my vehicle. My son only dropped it off for convenience, but it was clear during our call that you preferred to deal with him rather than me.
When he was contacted, he did approve the additional work, but only with the understanding that it would be “nothing crazy.” In our view, an additional $140 on top of a $160 alignment (bringing the total to $300) was excessive for what is widely considered a common alignment issue.
Also, during my phone call, the impression was clearly conveyed that any adjustment or reduction would negatively impact the employee who performed the work. At the time, I specifically explained that I did not want to request an adjustment because I didn’t feel it was fair for anything to come back on the employee. You seemed satisfied with that response and comfortable ending the conversation there. If I had misunderstood what you were trying to convey, there was an opportunity to clarify that during the call.
I understand that seized hardware happens and I do not expect anyone to work for free. My review was not to argue that point it was to share our experience with the final pricing and how the concern was handled when I called.
At this point, I’m not looking to go back and forth further. I’ve shared my experience and others can judge for themselves.
I recently had my state safety inspection done at Carriage House. They were able to fit me in, got everything done quickly, and charged a reasonable price. Excellent work Carriage House!
They do very good work i have used them many times over several years and have always been satisfied with their honesty and work.They are the best repair shop I have ever dealt with.
Got an appointment right away, service was great and Mark went above and beyond by getting a license plate mount so he could fasten the front plate. We moved from PA and a front plate wasn’t required.
They did an excellent job diagnosing my Mini Cooper and was able to fix the problem in a day. I appreciate their thoroughness! Would highly recommend Carriage House Automotive.
I would never trust my vehicle to anyone but Carriage House. Their work is flawless and honest. I safe when I’m a the road after they service my Jeep, never feeling as though they have taken advantage of me because I’m an old lady. If it’s not broke, they don’t fix it, and that’s the mark of a business run by gentleman, try to find that in the world today! I absolutely love Carriage House Automotive.
I needed a new battery replaced quickly, as I was going to be traveling. Mark fit me in and had it done by the next day at about half the cost of the dealership (which wasn’t convenient to go to anyway)
Took my car to Carraige House Automotive for the first with an air conditioning problem. They checked over everything else also and called to explain what the issues were and the cost of repairing. I had it all done and am very satisfied with the work and the cost.
Got me in fast and they were extremely helpful. Instead of just trying to charge me for work, they let me know about an extended warranty from the manufacturer for my problem. Thank you for your honesty.
I recently had my Audi serviced (brakes) here and I was completely impressed from the moment I walked in. The owner, Mark, greeted me immediately. He was very transparent for pricing and explained in great detail the process for the service. They also completed the service the same day due to my circumstances. I HIGHLY recommend this shop and I will definitely return! Thank you Mark and the mechanics @ Carriage House for the excellent work!
This shop is great - we met them through the purchase of our Kia Spectra (from a friend who had their service records)
Since 2019, we have been bringing back this car 🚗 which we call Big Red. They now see all of our cars and they have always done fabulous work. Mark and the guys handle their jobs professionally and at a reasonable cost. They can get busy, but while they have your car know that they are giving it adequate attention.
The latest job on Big Red was a simple tire puncture due to a curb incident. We dropped it off without an appointment and they squeezed it in for us. Back on the road!!!
This was my first experience with Carriage House Automotive. True the reviews and content on their webpage, that I read prior to my appointment, the service and fair pricing to replace my BMW brake pads was excellent! Thank you!
Carriage House is reliable and I appreciate that we never feel pressured to commit to any additional, non emergent, work. Every experience we have had for both our cars has been excellent and we will continue to return.
My daughter had just arrived from Vermont and complained about a noise, thumping in the front end when turning. I called Carriage House and was able to "fit" her in the next day. The issue was found and they were able to get the parts and fix her car the very next day. We are so grateful for the quick service, which allowed her to return home to Vermont safely.
Mark and the Team at Carriage House Automotive were terrific. They got us in on time, inspected the car thoroughly , provided feedback and a full report, and were very professional and responsive to our needs. Thank you all very much!!!
I recently had my Benz C300 serviced at Carriage House Automotive, and I couldn’t be more satisfied with the experience! From the moment I walked in, Mark was incredibly friendly and professional. He took the time to explain exactly what needed to be done. They clearly know their stuff and worked efficiently to get my car back to me quickly. My car is running better than ever, and I feel confident in the quality of the repairs. I’ll definitely be returning for future maintenance and repairs. Highly recommend Carriage House Automotive for anyone looking for trustworthy, reliable service in Frederick.
As always the Carriage House Automotive did a great job working on my 2016 Acura. I find their pricing to be very reasonable compared to the dealer and other auto mechanics. I highly recommend them for your automobile services.
Went in to have my valve cover gasket replaced because it was leaking oil. They fixed it the same day, for what I would call a fair price. I'm more than satisfied with the level of service and would recommend them to my friends and family.
I am a car enthusiast and picky. We have taken Asian and European autos for service with equal success and courteous services since 2002. They are straight forward. Expect a truthful quiet calm attitude, just the facts, and determined focused effort no less. Listen to them and ask questions. Their tools and products are quality correct to diagnose and solve my issue. I compared and concur with their product profit margin, as labor to research, account, order and guarantee the parts are accurate.
Labor: honest and experienced, technical staff, with over 39yrs. Tech questions only answered after research.
I recall two particular difficult repairs i would have taken to the dealer they solved. They research and respond. Plan ahead. State your issue clearly as possible.
I have 163,000 miles on my car thanks to Mark and Carriage House Automotive. Funny thing, when I mentioned the miles he couldn’t believe it and said “didn’t you just get that car?” It’s been 7 years lol!! Looks like new and feels and runs like new thx to them. Hoping for atleast another 100,000!! **Owner is the nicest guy you’d ever meet!!!
My wife and I have been taking our cars to Carriage House for years and we love their service! Mark always explains everything to us and gives us a timeline for which repairs are pressing and which repairs are coming down the road. I appreciate their communication and their integrity!
Mark and his team have always treated us with fairness and honesty. I appreciate their straightforward and upfront approach. I’m grateful that he walked me under the C300 to show me where the rear subframe had rusted from the inside out and where the control arm mount for the left rear wheel had broken right off. This is a Mercedes Benz major design flaw. Thank you for your help in assessing this dangerous issue.
900 E Patrick St Suite 5B, Frederick, MD 21701Truck repair shop
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