This rating is based on customer reviews, inventory size, pricing, and service quality
From recent feedback, Tire Pros of Frederick in Frederick, MD scores 87/100. Most reviews applaud professional, friendly staff, fair-to-best pricing, fast turnarounds, and thoughtful touches like same-day slots, shuttle/rental help, and clear explanations. Inventory seems solid—several noted hard-to-find sizes in stock—though a few cite shortages or ordering lapses. Strengths: tire installs, brakes, honest diagnostics, and smooth state inspections for many. Common complaints: inspection disagreements/upsells, refusal to mount outside-purchased tires, and occasional communication misses. Limited info on yard organization or part-finding.
EXCELLENT LOCATION- MARYLAND STATE INSPECTION completed for my INFINITI QX55 LUXE purchased almost a month ago. Missed my 8:00a appointment with the dealership, called this location looking for a same day appointment, I was 5mins away from their site and they scheduled me right away. My car was processed IMMEDIATELY upon arrival!!!! Rep advised the inspection would take about an hour…they were so fast/efficient, the inspection was fully + successfully completed in half the time!! I received print outs of services completed, as well as results transmitted online in real done. All communication and updates were provided in real time as well, the customer service was BEYOND SUPERB. I had my two kids with me, TODDLER + pre-teen, we were able to wait in the waiting room and didn’t feel uncomfortable or unwanted, the space was clean, the team members were welcoming and inviting. I know I’ve found my go to location for all services they provide - oil changes to tire purchases/installation. This company will also go through your warranty for covered services and road side assistance is offered for a year when you get work done with them. The location was easily accessible; I’m super grateful they popped up in my search. This is not a paid promotion, they were really that GREAT.
From Cumberland MD was coming through Frederick to get to Baltimore, needing to leave the next morning to make it back home for work. Popped my tire on a nasty pothole. Tom and his team legitimately are HEAVEN SENT!! I talked to 20 other tire places unable to help me out due to the size of my tire. Tom waited on me to find tires to fit my car, which is unheard of, shows genuine care. Obviously I wasn’t expecting this to happen so the state of my car was not for anyone else’s eyes, but the techs were so nice and made the whole situation feel light and not embarrassing at all. Charged me way less than I was expecting to pay, and was so personable in the store. Appreciative doesn’t begin to describe how I feel. Any service you need I HIGHLY HIGHLY RECOMMEND THEIR TEAM.
The service here is so professional and top-notch! From my first visit, treated me with respect and made me knowledgeable about my cars issue in an easy to understand manner!
I came in for a Maryland state inspection and had a great experience. The staff was professional, honest, and took the time to explain everything clearly. There was no pressure, no attitude — just straightforward, respectful service.
I initially had a small misunderstanding on my end about their affiliation with another company, and they handled it with total professionalism. The guys here were excellent, and I really appreciate how smooth and fair the whole process was. I’d absolutely come back and would recommend them without hesitation.
I've been to this establishment twice and each time has been pleasant! The staff is friendly and accommodating. They educated me on my car issues and spoke to me in a way that made me understand the issue. It ain't a fancy joint, but don't let it deceive you! You will leave satisfied and confident you were in good hands. Their prices are fair and I would recommend them.
Tire pros of Frederick Is an amazing garage. They truly care about their clients. I have been here on numerous occasions and they have always taken care of me. They have done great work at a great price. Special thanks to Nathan and Bo for always being there for my family. I will never go to another auto mechanic again. Tire pros of Frederick will always get my business.
The folks here were friendly, quick and professional. They said it would take an hour to change two tires on my car, but they were done in about half the time. They were also the least expensive place in town. Highly recommend Tire Pros of Frederick!
Tire Pros of Frederick is right PRO's I just purchased my car and was having AC issues I was scheduled a fast service date when I arrived staff was pleasant and friendly. The younger gentleman diagnosed my issues and fixed them fast I was really impressed with his knowledge only being 20yr old. I will be coming back for all my service/tire needs 5 stars for sure!!
Would steer clear of their inspection service. Was given a list of about 10 things my vehicle needed to pass inspection. Took a chance and paid for another inspection elsewhere and passed after 2 repairs. Showed other mechanic the list and was told all those issues were well within range to pass. Trying to gouge someone has cost them a customer for life.
can't even give them one star! if there were negative stars, I would give them a -10 star! They are liars! Unless you see the old part out of your car, don't believe it has been replaced! I bought a car from Hi lo a couple years ago, unfortunately that's the shop that they use first of all. I bought a lemon the whole six months that I had a warranty I did not get to drive the car but maybe two weeks it was in the shop constantly. The day the warranty was up. They refused to even look at the same exact issue. After the six months they blew me off like they've never met me! Now I have a blown engine because of the repairs that were supposed to be done originally! I am a single mother homeless and without a car to get me to work! I don't even blame Hi Lo auto sales because they are sales people. They know nothing about car repairs. I totally blame Tire Pros of Frederick if you ever want to get any car repairs done do not and I repeat do not go there, or Hi Lo because that's who they use to inspect their vehicles!! you love your wife more than you know I've put thousands of dollars into this car and now I'm without a car because of them!!
Amazing! Everyone here was really kind, they went above and beyond for me. Reassuring me that my vehicle was safe and in good hands special shout out to the mechanic Ron! Who made me feel like family and switched all of my worries to comfort. Thank you all so much, what a great experience
Took our recently purchased used vehicle for concerns we had about the tires. They were all very friendly and quick with getting it checked out. It's well priced, too. This was our first time coming here, but it won't be our last!
Back in August I bought a used car from a dealer in Frederick, Maryland, I noticed that one of the Daytime running lights wasn't working, the dealer uses Tire Pros for service work, I called and was connected with Rico,he set up an appointment to fix the problem. I took the car in , Rico greeted me got my car in the shop and it was determined that a whole new headlight was needed, which had to be ordered. That took a week, the part arrived and Rico called me and set up an appointment to install the new light, unfortunately the wrong part was sent. Rico was very apologetic. Rico went to his manager and got permission to get the new light locally rather than use the first supplier, so there would be less wait time, the new light came and was installed promptly. My car is a 2020 sadan, I was having trouble understanding some of the features on the car. Rico took the time to explain those features and how to use them, that's above and beyond in my opinion. I commend Rico for his outstanding customer service skills, his professional and friendly service. Also Honorable mention to Lynn the receptionist for making me feel welcome while I waited for my car.
Excellent experience.
My dad has been going to this place for years, so they were the first on my list when my tire blew out on the side of the highway. they put a new tire on in a timely manner and gave me a call right when it was ready. customer service was awesome, and it was also an excellent price. if you ever need anything done to your car, this is the place to go!
I had a really positive experience with Tire Pros of Frederick — they had two tire sizes I required after I had tried two other locations in town who didn’t have any in stock. Then they were prompt with their service (especially as I was just passing through town) and I’ve had no issues driving two states away on them. Great service with a personal touch! They’re also located near a beautiful walk along Carroll Creek if waiting rooms aren’t your thing!
A few years ago, when Tire Pros first opened at their old location on West Patrick Street, I used them for all of my tire mount and balance needs. Fast forward to now and I needed another set of tires mounted and balanced, so I made an appointment. Made the 40-minute commute in to them at the new location only to be told 20 minutes after waiting in the lounge that they could not do my tires because I did not buy them through them. Keep in mind that the last 4-5 vehicles that I took to them at the old location they mounted any tire that I brought to them no questions asked, just like any other shop would. So, in the end I wasted 40 minutes in driving time, gas, and time away from what I could have been doing otherwise. When I was told my tires wouldn't be done by whom I can only assume was the manager he was rude and condescending about it, like I should have known better then to bring my own tires in. Thats what I've always done!! So, I drove all the way back to where I came from and found a great shop to do exactly what I needed super-fast with no questions asked. In today's times these shops like this, which are rare, need to realize that not everyone is going to pay their overinflated prices for tires and the majority of people are going to buy their tires online. The only reason that I can think of for not mounting tires bought from an outside source is for liability issues, which is fine, but that's simply remedied by having the customer sign a waiver. But I guess keeping a regular customer doesn't matter.........oh well
Need 4 new tires, and found Tire Pros on the web, checked out their reviews and their website shows a lot of good reviews so we proceeded to request an online quote from them. We received an Email quoted price and replied back with a request for an appointment to have the 4 new tires installed this week. We didn't receive an Email or phone call appointment confirmation from anyone for two days so we called them to confirm the appointment. They said they couldn't tell us if the tires would be available BUT they said they would check and call back in "15 minutes ". They did go ahead and make the appointment for us for today at 2pm. We never heard back about the tires. So, on Tuesday we called again to confirm that the tires would be available for our appointment, and were told "we don't have them but we can get them because there's a tire place across the street"... again they said they would call me back in 15 minutes but they never did. So today, we go in for the appointment and sure enough, they never ordered the tires we were quoted. So, one star for you guys because we gave you three opportunities to make this sale, but apparently our business wasn't important
enough for you. Terrible experience as a first time customer. I hope this doesn't happen to anyone else. We actually needed 4 new tires, so we went to Tire World and got right in within the hour. Now we have 4 new tires. We won't use your company again.
Went here for a state inspection, the price was great! And the friendliness of the staff was beyond my expectations. The owner (I forgot his name) actually came into the waiting area and greeted my daughter and I, wanted to make sure we were happy and comfortable. They were honest and truly cared about the care of my vehicle. They have definitely gained a forever customer in me. And the service was fast!
Phenomenal, trustworthy, and an amazing bargain! The were able to offer me same day service and replaced all of my tires in a timely manor. I called around to all of the tire sellers in Frederick and they were by far the best price and most helpful. Valerie was exceptionally polite and knowledgeable, answering every single question I threw her way! Tire Pros of Frederick deserves more than 5 stars. I will definitely be returning for all of my auto needs.
$700 tire rotation and oil change. I took the car in for a routine oil change and tire rotation. I was told that the wheel hub assembly had a defect that was noted when the tire was removed. I saw that the bolt had broken. This happens. I was told that there was a defect in the wheel assembly such that a new bolt could not be fitted. I have never heard of that happening. The hole of the bolt is clearly too large. How did it get that way? I had no choice but to pay for installation of a new one.
This place is great! I have been to them twice now. Kyle has always taken care of me and treated me not only like a customer but a friend. The staff consists of professional, friendly people who get the job done in a timely manner at a very fair price. They will let you know exactly what your car needs without trying to sell you a bunch of superfluous stuff. I highly recommend bringing your car to Tire Pros on 40 not just for tires, but for all call needs.
Wonderful group of people! My Subaru needed new tires, and Tire Pros were (by far) the best priced in Frederick. Mark was infinitely patient with me, the service was quick and my car handles like it's brand new. On top of that, I relayed some details about some added maintenance work the last auto shop told me I immediately needed, and Tire Pros confirmed that I had another 20K miles to go before it was warranted. Honest, friendly, and well priced -- they made a customer for life! Thanks for your help, Mark!
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