The Frederick Motor Company Service Center in
Frederick (MD)

I recently bought a Subaru at another dealership as there were fee dealers in the area that had them on the lot when I was looking. I wish I could have done business here as when I spoke to a sales person, I think his name was Grant, was very informative and not the typical salesman type, he seemed genuinely very interested in giving helpful information and there were no salesman tactics that most places use. I received a recall on the car and since I live in Frederick I took it to Frederick Subaru and got excellent customer service. Curtis was extremely helpful in the service department. They were able to give me a loaner car for the day and took care of addressing the recall. I will definitely be bringing my car back here for future service issues. Thank you so much!

Ken and his service team went beyond the extra mile to fix my 23 Maverick. They discovered that some previous warranty work I had done (at another service center) wasn't entirely to spec, and those problems needed to be corrected before they could work on the truck. Instead of telling me I was on my own, they took great care to document the issues, and worked internally to get the repairs approved and covered. I was not looking forward to navigating this on my own, so I'm very grateful and appreciative to the staff here. It was a tough situation, and they nailed it! I had my truck back and running like a top in less than 24 hours.

The service I received from the time I entered the front door until the time I received my vehicle was grate. I arrived at 12:55 and I walked out at 1:50. I will always bring my car to this location. I am especially grateful for the service I received from Dan (I hope I got his name right) he has a wonderful disposition and a great smile. Thanks to the whole team for the wonderful service I always receive!! 😊😊😊

The scheduled appointment was estimated to take one hour. It took a little over an hour to complete all scheduled services. Since I was waiting at the dealership to while the work was performed, I was very pleased. The service tech even reminded me that I had service points to credit towards the appointment which helped to cut the bill in half.

For over 2 years now, the Ford Motor Company Fast Lane services, have been exceptional in all my F250 needs. They have lived up to the name, fast lane. They do diligently while remaining always customer friendly and polite. I wish the main garage at Ford Motor Company was this good. But since this review is about the Fast Lane, I will stick to it - highly recommended!

This is the best service in the DMV area! I had to schedule my first service on a very short notice and while there were no spots available online, I was fitted into the schedule and got my car serviced in less than an hour. It was extremely helpful to have all my records (incl service contract) pulled up ahead of my arrival, so the car was taken into service literally the minute I got there and all the paperwork was ready! Everyone was very nice and friendly. I will definitely come back for all my future service needs.

This company has excellent customer service. They diagnosed my Subaru accurately and fixed all of the issues in a timely and cost effective (other quotes were higher) manner. I would highly reccomend them for any type of repair, large or small, that your Subaru may need.

We moved to Florida five years ago, but still find Subaru Frederick Motor company to be the BEST service anywhere. Our 10 year old Outback had a transmission issue on our way to Bethany Beach, DE. . The dealer in Salisbury was the closest, but they could not guarantee the part because it was on back order. When I called Jim in the service department, he told us to drop it off Sunday night when we got back to our daughter’s house in Frederick. By 3pm on Monday, he had the car ready to return to Florida on Tuesday. I have had many different cars in the 56 years I’ve been driving, but never have I felt as much like part of the family as I do at Frederick Motor Company! They have been the best service department I have ever had the pleasure to work with. I’ve always said a dealership is only as good as its service department - and these folks are the best! Thank you for taking such good care of us.

Very professional and courteous prompt service. My service doesn't seem to be listed. The icon for low tire pressure was on. They checked all my tires and filled them and the light is now off and they said that I was safe to drive. I feel confident in their professionalism. Thank you

Walked into the service center and was met with service writer and found him to be very professional. My vehicle was taken in very quickly for a oil change while I waited. They performed my oil change as well as safety check on my truck. Also seen the mechanic perform checks for the fluid levels and check for any leaks prior to bringing my truck out to me. Was glad to see the mechanic took time yo double check the work he performed.

We brought our Outback in for a TC replacement. All was under warranty and they provided a loaner car for the time our care was in the shop. Jim and Curtis were very helpful and informative. The entire process was very easy. We're hoping we won't need more service in the near future, but will be back when/if we do.

Super fast. They were very busy but the wait was amazing short. Great service!!! Update: my tire pressure warning came on. I told them ONLY change the oil but they gave me a bigger package without telling me. A tech did not back out correctly andcnow I am saddled with the warnings until I can get home. Ino longer recommend this business.

Helpful, Professional and accommodating. I couldn't pick up by 6pm so they offered to leave my keys with the sales dept who was open until 8pm. Little things make a big difference! This is my first time using their service dept but I've used their parts dept before and had great experience there too. Worth the drive from Hagerstown

Curtis is definitely an asset to Frederick Subaru service staff. He took care of scheduling the services for my Subaru. He was very professional, respectful, and knowledgeable. He scheduled shuttle service for me--The driver was courteous, professional as well. Curtis took time to explain the alignment results, which I appreciated. Jim is also an asset to the staff--I greatly appreciate both of them. Service staff/maintenance was excellent!! GREAT IMPRESSION!!

Great service department. A+++. Theresa and Jim get you scheduled quickly and clearly explain the issues and your options once the mechanic team figures out the problem. They are not looking to repair something you don’t need and more often than not find Subaru warranties to cover the cost of the repairs. I can think of at least three or four times where I took my car in thinking I’d have a bill to come out the other end with a warranty covering the cost of everything. I could not recommend this dealership service department more. As long as I live in the area and own a Subaru, I will be going here for my service. Keep up the good work!

I felt like I was treated with respect and treated fairly. Service advisors at the dealership also made the entire service process very uncomplicated. In fact it was so easy in comparison to dealerships near my home that I traveled 42 miles to have my repairs done there.

Kevin was very helpful and provided both an estimate and information re whether my insurance would cover it very quickly. He took care of my car just as he said he would and Jim in service was also great at steering me to Kevin and providing my car s maintenance check after the body work was done.

This was my first complimentary oil change and tire rotation. I called and scheduled the appointment with Ashley and asked how long the maintenance would take, she stated about an hour and identified the vehicle to be serviced. When I dropped it off they had the incorrect vehicle scheduled, Jim said it would be an hour and a half to two hours for the service when I told him I was going to wait. I also explained that I quoted an hour by Ashley or I would have dropped it off the night before. He became visibly frustrated and a little gruff so I chalked it up to a bad day. Until he was just as curt during checkout. I was expecting a little better customer service based on my experience with the sales department especially Grant. Next time I will just drop it off for the day, I am also curious how long their “Express” service takes.

This is the same dealership where I purchased my Subaru - all service I’ve received has been top notch. My most recent visit to the service department was no exception - I was in and out with a loaner and they had my car back to me in two days. I had an oil change done, as well as front brake replacement. Everything is so easy and fast, and I never feel like I’m being gouged on prices. Highly recommend!

Great communication and no pushiness. Took their time explaining. Totally good with the fact I typically go to an independent shop—they did a Subaru-specific repair, and said I also needed a new timing belt and urged me to get it soon no matter who did it. So didn’t try to sell me on it. (Ended up doing it there anyway because the price seemed about appropriate.)

I was able to schedule an appointment without waiting weeks. I was able to drop off my vehicle the evening before an early morning appointment. I was informed of the price. The service advisor reviewed the work completed and answered my questions. Service was completed within the time suggested. Everyone was attentive and courteous.

Went to the Frederick Subaru for a recall on my Ascent. I called ahead and got an appointment for less than a week out. They told me the repair would be about an hour and I was out the door in 30 minutes! Staff is friendly and helpful. Waiting area is comfortable with good coffee selection. Highly recommend.

Great experience with these folks. I called ahead to get a ballpark price on transmission services, total price came out just under what was quoted and in the amount of time they stated it would take. This goes a long way when you're planning a service during your workday, the punctuality and honest pricing was much appreciated.

Friendly, easy to work with when scheduling. Knowledgeable staff meets and beats timing expectation when having 2 recall issues that needed checked/repaired. Waiting area was clean, comfortable chairs with a desk top. Everyone was friendly Very satisfied.

Awful experience. I made an appointment for routine maintenance, including oil change, and recalls. The car panel indicator said an oil change was needed. I was aware there would be a wait. After about 3 hours, they said the vehicle was done. But they only did the recall work! They sent me to Quick Lube for the other routine work. So I drove to Quick Lube, waited another half hour, then was told I needed new tires. The dealer service shop did not tell me I needed new tires! Total incompetence on the part of the dealer service department.

It was suggested that I go to their Quick Lane Service. Ed, the Manager there, was very friendly, professional, thorough, and a lot of help. He got things rolling quickly to order parts. He promised to call the next day as soon as he knew the parts were in. And guess what? He did what he said he would do. I would trust Ed to do any of my simple service needs again. You cannot go wrong with him.

I brought my 2020 Outback in for an issue with the navigation system. The service department got me scheduled right away, provided a loaner, and performed 3 recall repairs. For convenience, I had the oil changed while I was there and was not charged as the 1st one is free with purchase. I don't live close so I've been using a local shop. The dealership reminded me that I never got my free one so they did it almost 3 years later! Very friendly staff, great experience. Highly recommend for sales and service!