What clients say about Dovell & Williams in Frederick (MD)
Let me tell you about Taylor in the parts department. Taylor is very professional and knowledgeable. She goes above and beyond to help the customer find a solution for a problem. She thinks out of the box when it comes to a problem that the customer has and her employer should be extremely happy to have her as an employee. Thanks Taylor for helping me out and you will be my go to in the future should I have any questions with my truck.
Chris is very professional and communicates well. Taylor is very helpful and has a positive attitude. Dovell and Williams does exceptional work on all my trucks.
Dovell Williams since 2017 has serviced my workhorse chassis 2005 motorhome to include doing a lot of work on the chassis. i service the unit there annually. this summer they were under new ownership and willing to continue on. i expected to be there two weeks to worked on.which was a normal process with previous owners. i usually come in with parts needed. i was shocker to get a call to come pickup the next. no complaints about the service or charges. fast forward today while prepping it for a trip with the engine running i noticed a fuel leak in the rear . rather than my taking on driving it they ordered a tow truck and had a bay waiting. the quote charged for the tow truck was not worth haggling with good sam. unit was in the shop in less than. three hours after call. definitely there s a huge change in quality of service and turn around time well worth the hourly rate. the tow truck company sent was very professional and very respectful than most when it comes to handling brick on wheels. thanks for the efforts today
Isuzu trucks are great vehicles, but the service provided by this dealership is less than ideal. They had us drop of the truck on Thursday 8/6/20 for inspection of a leak to our box on the back. It was not until Tuesday 8/11/20 that they informed us that they had repaired the issue, that of course was not under warranty; the truck is just over a year old. They never called with an estimate for what the repairs would cost. We had to call everyday to try an obtain an update. As someone who works in the service industry, I find this to very, very poor customer service.
Isuzu dealerships servicing all makes & models of trucks. Sales of parts on all major truck makes & models. 7 locations from Frederick, Maryland to Manassas Virginia to Egg Harbor, New Jersey.
Dovell & Williams located in Frederick & Glen Burnie MD joined the Johnson & Towers family.
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