AutoStream Car Care Center in
Annapolis (MD)

Jeremy and all the guys who helped me were terrific. I needed to have an inspection done before going to the MVA and they fit me in right away. My car didn’t pass due to chips in the windshield but they were able to repair it.

Outstanding experience here. Thorough workmanship and great customer service. I had two CarMax MaxCare (extended warranty) items addressed (check engine light/emission system issue and a cracked engine mount bushing). Five stars.

Chris, Gabriel and DeLon were so kind and excellent in their work: determining the problem, finding tires, ordering, ordering me an Uber (x2), and doing the work that makes my little 10- yr-old Honda CR-V ride like a dream. Thank you, Team. I’ll be back when the age of the engine necessitates real repairs.

Jeremy and the team at AutoStream are knowledgeable and professional. I had a flat tire and they were able to order and install the new tire in a timely manner. They are conveniently located in Annapolis and have a clean and pleasant customer waiting area.

Very friendly and knowledgable. No BS, just good old customer service with a smile. Take all my cars there. Very trustworthy.

These folks really do a great job. I needed an inspection on a new rivian and they knew exactly how to handle the car and even had tools and pieces that would keep my car safe during inspection. They love cars and it shows.

I brought my Audi here and dealt with Chris and Jeremy. Both very friendly and professional. They assisted with new tires as well as a major repair that required engagement with my warranty. They made the whole process super easy. Fair, nice guys and good communicators. Definitely will be back for future car maintenance over the local Audi dealership. My mom also brings her Lexus to these guys and had similar good experiences

The team here is nice, professional, and responsive; however, I don’t feel this shop gives you the best value for your money and they’re certainly not timely for routine mx. I dropped my car off for a battery change and was ultimately told it would cost over $400 including the battery and labor. They also couldn’t have the vehicle ready until the following day. 24hrs and over $400 for a battery change is absurd and way outside industry standard. I called Advance Auto Parts and they charged me $195 for the battery, no charge for labor, and they installed in 15 min. Unless there’s some specialty service offered here that you can’t get at another auto shop, save your time and money and go elsewhere.

Chris and staff at AutoStream in Annapolis provide excellent service and are very customer focused. My vehicle inspection was thorough with narratives and pictures. The team’s recommendations were followed and they keep me posted throughout the repair. Very professional and I highly recommend!!

The team is excellent… My adviser Chris, manager is so professional and amazing to work with. He followed my repair status and kept me informed. I would recommend Auto Stream to new clients for complete satisfaction. Miriam Joiner

I needed a headlamp lightbulb replaced. So I stopped in this place I’ve driven by 10,000 times but I’ve never gone into. . I’m so happy I did! Staffed with some of the nicest guys I’ve ever met, extremely courteous, and so knowledgeable about everything that has to do with a car! I will be back, I was very impressed by the whole operation..

AutoStream is the best. Christopher helped me and he was knowledgeable, friendly and was able to get me a great deal on replacement of all 4 tires for my truck. Excellent advice and superior workmanship and on top of that friendly. Professionalism is not lacking at AutoStream especially with such knowledgeable friendly helpful people at the ‘front’ desk. VERY PLEASED . GOOD VALUE for SUPERIOR PODUCTS. HIGHLY RECOMMEND AutiStream. I will definitely cone back for routine maintenance. Ie. oil changes.

First time customer. I brought my car in for a second opinion. The technicians were thorough, transparent, and communicative. They shared photos to accompany the services they recommended. The technician I spoke with on the phone explained the services and their associated costs openly and clearly. Will be returning with any car needs in the future.

Chris & Jermey helped me diagnose, treat and fix my car! Their customer service is phenomenal!!! They are extremely thorough! They took pictures of the entire inspection to show proof of what was wrong and provided education on each thing. They provided an uber for me so I didn’t have to wait there through the inspection process & found a time that worked with my schedule to have repairs and maintenance done. They also have a lock box for keys after hours to be more accommodating to time. I’ve never experienced this level of care from a car place before! I highly recommend!!!

Everything the one star reviews say about this place is true. They heavily try to upsell you. Told us to bring our car in at 8:00 for a routine oil change. By 2:00 I called and it was not yet done. By 4:00 they had never even called me. I spoke with the guys there and they tried to sell me some $395 flame thrower service to clean built up carbon off the engine. My car has 23,000 miles. Then they wanted to charge me for new wipers, because mine were “terrible” and streaked the windshield. I told them the wipers were, indeed, terrible but AutoStream had put these wipers on less than six months ago, and they malfunctioned from day one. After a lot of arguing, and 8 hours after we dropped our car off, we finally got it back for $100. I would go anywhere else next time. AutoStream is polite to your face and annoying as hell behind your back.

So I was directed to this shop by my car’s auto warranty company and then read the reviews. Huge thanks to the woman who placed a review recently saying how she saw other woman in here! I am so glad I picked this place and will be coming back and recommending them to everyone! This past week I’ve had a bunch of experiences with different mechanics and technicians and honestly the amount of talking down, over explaining, and dismissing has been pretty on par with my expectations but that is not the case at AutoStream. I felt heard and understood from the moment I dropped my car off. And I was kept in the loop repeatedly. When my issue couldn’t be fixed in one day I was told I would hear back the next with an update and I did, multiple times. Chris took the time to explain my vehicle evaluation and everything that was being done to fix my issue. I left super satisfied and with my issue fixed! These guys really went above and beyond and were honest and truthful about the whole experience. I don’t think I can ever go anywhere else.

TL:DR - This shop/the staff here took a really crappy situation (of my own making) & made it a MILLION times less stressful by not only being very thorough/honest throughout the process (especially compared to a lot of other auto shops when the customer is a young woman like me) & working incredibly fast/efficiently, but also actively going out of their way unprompted on multiple different occasions to help me/save me money even when they were under no obligation to. Going forward I 100% plan to come right back to this shop for anything my car needs for as long as I'm still in Annapolis <3 Full Story - So my depth perception isn't the best & on my way to work one morning I didn't turn enough to follow the curve of the road & essentially bounced my front right wheel off the sidewalk curb pretty hard, & after that my car's alignment was way off, but also the steering wheel resistance when turning either direction just felt noticeably "looser" (idk how else to put it) so something was clearly wrong, & despite how last minute everything was, I was able to drop my car off at this shop the same day AND they literally paid for my Uber home, which was so nice (they offered thus unprompted no less, I wouldn't have even thought to ask for something like that). Then they were able to inspect my car literally barely more than a day later (which was way sooner than I thought it'd be considering I was a last minute add on among their already scheduled customers PLUS they were short staffed at the time, so they made insanely good time) & they got me answers on what was wrong ASAP (turns out the impact on the curb had bent a couple components so they needed to be replaced, the Ball Joint & the Control Arm I think, but I'm not 100% sure if I'm remembering those names correctly off the top of my head lol) - & the reports they send you come with REAL PICTURES OF YOUR VEHICLES DAMAGE taken by the technician(s) during the inspection PLUS ACTUAL EXPLANATIONS OF WHAT YOU'RE LOOKING AT, WHAT THAT MEANS FOR YOUR CAR, & WHAT NEEDS TO BE FIXED/REPLACED!! When you call to go over the report & choose what services you want to move forward with, they are thorough & patient if/when you have any number of questions (I'm not a huge car person so I needed a decent amount of help lol) & they are also very upfront & honest about which of the services they've suggested for your car are TRULY necessary for your car RIGHT NOW to continue functioning properly vs which ones can wait a bit longer if you can't realistically afford to do all of it at once, & they don't pressure you at all into choosing any particular services just to make you spend more money like some other auto shops/mechanics sometimes try to do - not only that, but before finalizing the total price, it was actually Jeremy (aka the staff member who'd been my main point of contact for the entire process by this point, was the one who offered the paid Uber mentioned earlier, & had been very honest & patient while going over my inspection report despite my lack of car knowledge lol) who had remembered seeing the uniform I was wearing the day I dropped off my car & asked to double check that I was military affiliated so that I could still get my military discount, even though I myself had COMPLETELY FORGOTTEN to even consider that possibility, so he ended up saving me from my own forgetfulness & saved me a decent chunk of change by doing so!! After I decided what services I wanted, they once again made incredible time on getting it done & I had my car back in working condition less than a week after I dropped it off (& that's including the weekend when they're closed, so in reality they only had my car for a total of 4 full business days - INSANELY good turnaround time in my opinion). I seriously can't thank these folks enough <3 Edit: I can't believe I forgot to specify the name of my main staff point of contact throughout the whole process, Jeremy! He was such a huge help, so I had to go back & edit my review to make sure I give credit where credit is due <3

Chris and staff were very patient and accommodating. They never tried to upcharge us or sell us things we didn’t need. We will be going back for all our future automotive jobs.

I thought an auto repair shop that has great customer service, integrity, reasonable prices, and knowledge was only a myth. I must say the management staff and the service advisor called small potatoes, was very professional, reasonable and compassionate to my needs. One of the best decisions I made was to have our BMW towed almost 30 miles to Annapolis, to receive what is considered in car repair world as, few far and in between, and beyond the 5 star rating.

These guys fixed my toe rods! Originally we were quoted for both tie rods but when I arrived to get the car I saw that they charged me half of what I expected to pay. Turns out only one side needed to be changed and they weren’t going to do both only to charge me extra. These guys were up front about the other things that were wrong with my car and they sent a list in a text that showed me what needed to be prioritized in the near future vs what could wait. Daniel was my primary contact, he was professional, polite, and overall a great guy. They even arranged my ride home via uber when I needed to get back after dropping my car off. Definitely going to be here again. These guy are honest, fairly priced and they’re not trying to rob the public like most auto shops. I used to work at an auto shop and the world would be a better place if all of them were more like these guys.

First time here. Had Tesla tires rotated and balanced and steering looked at. There were 6 women who dropped off cars that morning so that was a good sign. I chatted with one who praised their service. I thought they were going to call to say if I needed the balance but they didn’t so it was more expensive than I thought. Otherwise the intake guy was very professional and overall the service was good. The complimentary ride home after car drop off was a nice touch. I’ll use them again but will ask more questions about pricing.

Auto stream did such a great job on my car. They communicated so well and gave me a detailed list of repairs. My partner and I have both taken our car here and will return. I am also on Carmax warranty and they did a wonderful job communicating with Carmax. Thanks so much!

Top notch service. Chris and team were excellent with clear communication and follow-up. Chris listened to multiple issues with my 2006 Acura and worked with me to prioritize requirements. He also vetted recommendations from a prior service dealer, to my benefit and I was extremely impressed. My car drives great and I am back scheduling additional work with Chris at AutoStream Annapolis. Many thanks.

Never been more pleased with a car servicing than I was with Autostream Annapolis. After multiple different locations not discovering the issue, they were able to pinpoint my problem immediately, come up with a solution and now the van runs great. Chris and Jeremy were my points of contact, extremely professional, attentive, and helpful. Will be bringing all of my vehicles here from now on. Highly recommend you do the same!

Professional, courteous, and prompt communication from start to finish. Bailed me out of a huge emergency, and kept me informed all the way through the process. Chris and Jeremy were especially helpful in educating and recommending particular parts of the process. Will definitely be bringing my car to them if anything happens to it in the future! Hugely appreciate all they’ve done.

Fantastic service and knowledgeable staff! I worked with Jeremy, who made the whole process smooth and as stress-free as possible. He clearly explained the issues, provided timely updates, and repairs were completed faster than expected. Daniel was also very helpful and patiently answered all of my questions, even following up a few days later to see how the repairs were going. Highly recommend AutoStream in Annapolis!

UPDATE: Chris and the team took care of me again this week and did an incredible job of keeping me informed and educating me on why things work the way they do! 5/31/24 Great team who communicates clearly, thoroughly, and often. Treated me very fairly and kept me in the loop the entire time! I'll be back for all of my family's automotive needs in the future!