Criswell Collision Center in
Annapolis (MD)

These guys here were so pleasant to work with and so responsive to all communications. Then dealing with Kurt was awesome with his vast experience. Thanks guys for such an awesome job on my 2025 Santa Cruz.

Criswell made my Subaru Legacy like new. The inside was cleaner than the day I bought It, which I really wasn't expecting. The work was completed in less than 2 weeks and I couldn't be happier.

I recently took my Audi Q5 to Criswell after incurring rear damage to my vehicle. Throughout the entire process, Kurt and team were very communicative and helpful when navigating the other person's insurance company. They fought to ensure that the quality of the repair would be up to standards, which I really appreciated. I would definitely recommend bringing your vehicle here for any repairs.

They replaced the driver side door and a dented fender on my Audi A5. It looks as good as new, so very high quality work. Also, the car was spotless inside and out when I picked it up.

Criswell Collision is the most professional and thoughtful auto body repair shop around. The natural mindset of having to have your car repaired after being hit is not good. Criswell makes it as manageable and easy as can be possible from the moment you walk through the door to when you drive your finished car out of their facility.

I had an accident that caused moderate front-right damage to my 2017 Honda Civic. My insurance company had it towed to Criswell, and they were great from start to finish. I got quick estimates, clear communication, and my car was ready two days earlier than expected. It looked better than it has in years—and the detailing was amazing! Everyone was friendly, patient, and professional. Highly recommend.

I brought my Audi Q5 here for body repair after some damage, and the experience exceeded my expectations. Kurt Thompson is the best and he made the whole process seamless from start to finish. I would recommend this shop (and Kurt) to anyone looking for quality work and great customer service!

I recently dropped off my Maserati Levante to have some repairs done on the front bumper, passenger door, and rear lift gate. Not only was the staff extremely helpful and kind, but Mr. Thompson was very personable and easy to work with. The quality of work is exceptional and the prices were much more satisfying than other collision centers in the area. Fingers crossed I don't have to get anything else repaired on my car, but if I did, Creswell Collision Center would definitely be my first choice! Thanks Kurt and Staff!

I had a great experience at Criswell. They handled everything for the repair directly with the insurance company and Enterprise for my rental. My car was returned good as new and they even detailed it!

My car was fixed to like new condition. Paint matched up well and both Kurt and Ray were able to address all the concerns I had throughout the process. Impressed with the work and wouldn't hesitate to use them again if needed.

Highly recommend Criswell Collision Center!! I have had my Audi there 2 times in the past several years and there is no other body shop I would trust with her. Aside from being and Audi Certified Repair Shop, Kurt goes above and beyond for all of his customers. He makes the entire process from beginning to end as seamless and smooth as possible including dealing with any issues that may arise with Insurance Companies. The repair work is impeccable. I am extremely picky about my car and in most cases a bit of a self admitted difficult customer to deal with as I tend to "nit pick" all of the little things, but have never once had to do that with Criswell. Kurt has taken care of things before I have even had a chance to ask. The receptionist is friendly & helpful and they went out of their way to take me to the rental car company so I did not have to wait on them to come get me. From beginning to end...I would not recommend anyone but Criswell Collision to work on your cars!!

Great Service! If you need your car repaired from damage/accident, take your care to Criswell Collision Center. The service has been excellent from start to finish. Kurt Thompson is the best. He kept me updated at all times on the process. The receptionist is nice and she's helpful.

Great customer service, very knowledgeable and they made my car look new again. I had a repair covered by insurance (Amica) and Criswell communicated directly with them on claim adjustments and helped make the process easy. They are also setup with the local Enterprise, so my rental car was driven over to Criswell by an Enterprise agent during drop off and I only needed to leave it in their parking lot when my car was ready for pickup.

The customer service at Criswell was outstanding. Kurt was informative and helpful from start to finish. Although this as a difficult case where two insurance companies were involved, the team at Criswell worked everything out for me, even using all OEM parts. I recommend Criswell for auto repairs and Kurt for his wonderful customer support.

Kurt Thompson was excellent throughout the entire repair process. He was transparent, helpful, and clearly explained what needed to be done, providing a fair and accurate estimate. He kept me informed every step of the way, and the quality of the work was outstanding—my car looks like new. I highly recommend Kurt and his team for anyone in need of reliable, high-quality auto body repairs.

If I could give 10 stars, I WOULD! From the moment I first called Criswell, Brandy started our business relationship on the best possible foot. She was friendly, knowledgeable, efficient, and a true pleasure to work with. From there I communicated with Matt Cooper and I just have one word to describe my experience- EXCEPTIONAL! From the first walk around to explore the damage to my 2019 Audi Q7, to the informative and much appreciated updates via email, to simply going above and beyond to ensure this process was as smooth as possible- Matt was the best! The customer service was truly exceptional and I won’t be taking my car anywhere else for bodywork. Now, hopefully I won’t need anymore bodywork but if I do, I know where I’ll be going. My car looks as good as new and I am truly appreciative! Thank you Criswell, for treating my car with the utmost care and professionalism.

The customer service at Criswell was outstanding, especially during a stressful time. Kurt was informative and helpful from start to finish. To my surprise, my car interior (floor mats, road salt from winter) were exceptionally clean upon my car's return and my car runs smoothly. I recommend Criswell for auto repairs and Kurt for his wonderful customer support

My experience was excellent. Brandy was my first point of contact and she made everything so easy and her professionalism is top tier. The director of Criswell Collision gave me a ride and ensured my car rental at Enterprise was taken care of properly. In addition Matt, met with me on my pick up day and made sure the results were to my liking. He also called me a week later to make sure I didn’t have questions or concerns. Matt also took care of my CILAJET inquiries at Criswell Acura. I really appreciate all of the employees and the professionalism at Criswell Collision Center.

The team at Criswell Collision Center is top-notch! The staff is very attentive and helpful! Brandy kept me informed periodically throughout the repair of my vehicle. The experience was seamless because they worked closely with the insurance and rental car company [Enterprise]. They have a nice waiting area with coffee and refreshments. The restroom was clean. Most importantly, they did a great job on the repair!

I recently took my Tesla Model 3 to Criswell Collision Center for repairs, and I couldn’t be more impressed with the service I received. From start to finish, the team was professional, efficient, and incredibly helpful. Even though I faced some challenges with my insurance company, which was slow to respond, the Criswell team went above and beyond to manage the situation. They kept me updated throughout the process, even sending detailed photos of the repair progress as they worked on my vehicle. This level of communication and transparency made me feel confident and at ease throughout the entire experience. The quality of the repair work is exceptional — my Tesla looks flawless, and the attention to detail was evident. I truly appreciate their dedication to getting everything just right. I highly recommend Criswell Collision Center for anyone seeking top-notch repairs and customer service. Thank you to the entire team for making a potentially stressful situation smooth and easy!

Highly recommend Criswell Collision Center. Professional team, great service. My entire experience with Criswell Collision Center was better than I had hoped. I stopped by to inquire about fixing my self-inflicted injury on my front end. I was greeted by the receptionist, who connected me with Kurt Thompson. He quickly and thoroughly assessed the damage, discussed his recommendation with me, and generated a price quote. He ordered the required body part and scheduled the repair quickly. The car was ready when Criswell said it would be complete. Communication throughout the process was excellent. In addition, when I received my car back, it was spotless! The repair was perfect. I cannot tell that it was ever damaged. I hope I don't need their services again, but if I do, I will definitely return to Criswell Collision Center.

I had an amazing experience at this autobody shop thanks to Ray and Kurt. Ray, the director, took the time to explain everything clearly, walking me through the entire repair process and ensuring I felt confident about my car’s care. His knowledge and professionalism were top-notch. Kurt was assigned to oversee my repairs, and he made sure everything was done perfectly. He kept me updated and ensured my car came back looking flawless. The attention to detail and quality of work were outstanding—I couldn’t be happier with the results! The whole process was smooth, professional, and stress-free. If you’re looking for a shop that truly cares about their customers and delivers high-quality work, this is the place to go. Highly recommend!

For starters, I’d like to say Kurt Thompson, the estimator and really my main advisor throughout the process, was phenomenal. He constantly provided updates and gave a realistic expectation as to when the vehicle would be ready. As I was looking around for mechanics, I called Crispell collision and they had no issues taking my car in within a day to complete an estimate. Once that was done they started repairing my vehicle. My frustrations are mainly with the insurance company. The only negative thing that happened within the entire process was Crispell couldn’t fix something so I had to take the vehicle to Tesla to fix then return to Criswell. Overall great job if I ever need assistance, I know where to go.

This is my second time personally working with Chris and his team and every experience has been even better than the previous one! I was absolutely blown away by the service I received. From start to finish, Chris and his team were incredibly professional, efficient, thorough and helpful. Chris got me an estimate for repairs the day after my accident, and kept me updated on the progress of the repairs every step of the way, and he was always available to answer my questions. Chris also went above and beyond to help me with my insurance claim. He worked with my insurance company to get my rental car extended, and he even spoke to Enterprise on my behalf to make sure that I was taken care of and was instrumental in me getting a super sweet Porsche Taycan rental! When I picked up my Model S, I was amazed at how good it looked. Chris and his team had even washed and detailed the interior, and it looked better than the day I took delivery :) I would highly recommend Criswell Collision Center to anyone who needs their Tesla repaired. They are a top-notch shop with a team of experienced and dedicated professionals!! Once again - I had an outstanding experience at Criswell Collision Center and would highly recommend them to anyone who needs their Tesla repaired ⭐️⭐️⭐️⭐️⭐️

I was in an accident at the end of Aug and chose this place because they were the only collision that I could tow my car there and they would start assessing it in seven days (first mistake… just because a place can get you in right away doesn’t mean they will fix you right away). Insurance estimated damages a little over $3,000 (see photo of body damage). After seven days, they did start assessing my car with an estimate over $10,000 and everything was straight, so I thought. My car was originally going to be completed Oct 5, but a few days before that, it changed to Oct 7. On Oct 5 I called to find out if we were still on for Oct 7, which we were not. The tech assigned to my car was sick and admitted to the hospital on Oct 3. I didn’t find this out until I called on the 5th. The date then became Oct 21. The Friday prior to the 21st around 6:15pm I received a call from my rental car company that my insurance was no longer covering me for my rental. Of course I received this after the car rental was closed. So, on that Monday I found out the collision center had spoke with the rental car company but was failing to submit reports justifying their delay so the insurance company would pay for the rental. My insurance company asked me to have the collision center to call them because they were not able to reach them. The collision center advised me the price was now $13,000. My new date changed to Oct 26. On Oct 26 I called and found out the price changed again to $15,000 and I may not be able to get my car until Oct 31. However, I had my insurance company pay me most recent supplement money and went to get my car on Oct 27. When walking around the car, I noticed my tire cover, which I paid to replace was the same damaged cover that they tried to wipe off, but scuff marks were still there. They apologized and replaced the cover on the spot. However, the paint on the rims was still damaged (see photo) and I was reimburse and just took it to the dealership on a later date. My car has white interior and I had to point out the black marks on the seat and A pillar on the driver side, which they cleaned, but should have already had it done. A few weeks later I noticed my VIN sticker inside the driver door was missing (see photo) and had to go back to get it replaced. RECOMMENDATION: use repair facilities on your insurance recommended list (if this is one, then use another place). If you have USAA this is not on their recommended list as of this date. If you are a USAA and Tesla owner, ask USAA for their recommended list for Maryland, DC, and Virginia. Save yourself the headache I went through and do not give this place a consideration.

Absolutely the most customer service focused automotive repair facility in Maryland. I have worked twice with Kurt T. and both experiences have been excellent. Kurt is a true professional who handles all aspects of the process from the Estimate, Insurance Claim coordination, to the final repair and delivery and is committed to make sure the vehicle is in showroom condition when the keys are handed back to you. A few years back, I had a 2014 Audi Q7 which was T-boned brought back to new and recently a 2020 Audi Q7 which had to have the Windshield, Dashboard, and Instrument Cluster replaced. The 2020 Q7 also had damage to the right passenger door that was repaired. Both vehicles look like new. I strongly recommend Criswell Collision Center and make sure to ask for Service Advisor Kurt T.

Always excellent service at Criswell. One of the best Audi certified centers in the area. Kurt did an awesome job of communicating and following up with me in regards to my repairs (even better than my own insurance!). Quick turnaround time. I highly recommend them!