Top Notch Towing and Transport in
Annapolis (MD)

Top notch came and saved me did a excellent job Towing my car to the shop and the driver Alex was super nice and friendly I recommend their service.

Top Notch saved me when I was stuck at the bottom of a cul de sac in Annapolis and my F150 truck kept sliding on the icy incline when my 4 wheel drive was not working properly. I was so grateful for the prompt courteous professional service after being stuck for almost 2 hours and not being successful in trying to get oit of that situation on my own. My boyfriend is a professional heavy duty tow truck driver but was out of town. He called a few places before selecting Top Notch. I was glad he chose Top Notch. It was a very tricky situation but the Top Notch driver knew just what to do and got me out of there and back on my way with fast and friendly service. Thank you Top Notch Towing!

EDITING MY REVIEW: Due to the illiterate, inaccurate, visceral nature of this owner’s response I’ll address the false claims he made: 1. The HOA issues parking permits via US Mail. (And, there is no charge for a new permit.) Not me. But I’ll follow up with them on this claim; 2. The police officer verified that the person at the office said she could just prove there was a permit in the vehicle and she could take it. It’s recorded on his body camera and I’ll be requesting that footage; 3. I’m grateful that I have a very respectful, honest, trustworthy tenant who has been a very good steward of my home. She’s a great mother and found herself in an un winnable position. You had ALL the power to do the right thing and you chose greed. Not me; 4. Yes, I tried to negotiate less because she was never illegally parked. It would be stupid not to try and reason with a business I knew didn’t do the right thing. YOU SHOULD BE ASHAMED OF YOURSELF FOR TAKING ADVANTAGE OF PEOPLE WHO DIDN’T DO ANYTHING WRONG. I paid the money because I wanted her to be able to take her sick children home and take care of them. But this isn’t the last you’ll hear from me… I’m planning on attending the next HOA meeting to have you fired and I’m filing a complaint against you with the BBB, the city and the county. ……………. If I could give HALF a star, I would. This half star at least goes to the person who had the unfortunate duty to perform the following on behalf of the owner: I unfortunately had quite a negative experience with the company that patrols Annapolis Overlook for towing purposes... My tenant has a valid parking permit. She had this permit in her vehicle and was parked in a permit spot. Apparently, the person towing it did not see her permit due to the tint on her window. I ACKNOWLEGE THAT THIS IS AN ISSUE AND SHE IS ADDRESSING IT. (She and her children had not left their home in several days because they all had the flu.) Long story short, she was towed. When she called Top Notch, the gentleman told her she had several hundred dollars in charges to include storage fees. BUT, the person she spoke with told her that if she came in and showed that she had the permit in her vehicle, they would just give her the car. He seemed to understand her situation and her predicament. That did NOT happen. When she arrived (with three sick children in tow) they told her she had to pay and refused to show her the vehicle until she did. As a single mom on a fixed income, she doesn't have that kind of money and had no thoughts or reason to believe that she was in violation. They finally said that they would release the vehicle for $350 plus 4% credit card fee. She panicked and called me. The tow company called the police who tried to reason with the tow company representative. This person did not deny that they said she could just come get the car but apparently the owner of the company refused to comply with that promise. So, I paid it for her. I would reconsider any contract with this company. It seemed like a very predatory and unscrupulous thing to do... promise to give back the car as she has a permit but then demand she pay when she showed up. Shame on you, Top Notch... should be named, "Below the Belt".

Bottom feeder company with no respect for your vehicle. My vehicle was towed from out front of my apartment with a parking pass. No apology. UPDATE DECEMBER 4, 2025 TO THE BUSINESS: Your response validates my review. Potential customers deserve to know the pitfalls of doing business with you. Publicly extorting me in attempt to silence your mistake is extremely unprofessional. Do better in the future.

Always difficult paying for tickets that you do not plan for; however, I want to acknowledge how friendly the gentleman at the establishment was. He stayed late, talked me through the process and even comforted me in my stress. Hope to never get towed again, but if I do, I hope my car comes here.

One of the worst companies that you could ever do business with. They have had their signs posted in our parking lot for the last seven years, but refused to come tow any vehicles. Do not sign a contract with these people and deal with any other company if you want a reliable tow service. The property is now stuck with five vehicles that need towing and no tow service.

The service was prompt and the driver was exceptional! Aaron was pleasant, patient, and very knowledgable. I highly recommend this company.

Consistently Unprofessional Experience at Top Notch in Annapolis. This was my second time dealing with Mike, who claims to be the manager. Unfortunately, the experience was just as disappointing as the first. Interacting with him is nearly impossible. He seems perpetually unhappy, and that energy spills over into how he treats customers. When my guest’s car was towed, despite having proof of payment via ParkMobile, Mike refused to review the documentation, interrupted me repeatedly, and raised his voice throughout the conversation. His lack of emotional intelligence and unwillingness to engage respectfully made resolution unattainable. As someone who insures tow companies in other counties, I can confidently say that this level of mismanagement is not the norm. Compared to the professionalism I see elsewhere, “Top Notch” falls far short. More like Not So Top Notch. Your behavior continues to reflect a lack of professionalism. Visiting my business page to leave a retaliatory one-star review, despite never having been a client of mine, speaks volumes about your emotional maturity. Reviews are meant to reflect genuine client experiences, not personal grievances. You are not, and will never be, a client of mine. But I'll keep it on there so others can reference this review.

We used Top Notch twice and both times Shawn has done an awesome job. I would 100% recommend Top Notch for all your fire place and chimney needs

Had to pick up my car today and the service was awful. Arrived around 8:30 the door the closed and so we called to explain the issue and the guy over the phone was absolutely rude. We had waited over 20 mins so we decided to call again and the guy started yelling like if we did something wrong. Terrible service we had waited all that just for the employee help the other customer that arrived there after us. Very unprofessional customer service.

Awesome service they towed my car to the mechanic, even accommodating to my work hours, and it took no time at all. All the 1 star reviews on here are people pissed they got “got” for parking illegally.

I give 5 stars!! I called late night for towing service and Carlos was on it asap!!! I needed my truck towed early morning and the driver kept me posted on his whereabouts and estimated time. Truly impressed!!! I recommend this company on a Top Notch level!!

Top Notch Towing and Transport has been my go to for my towing needs for several years. My first encounter was in the dead of winter when I locked my keys in my car with my dog with the engine running. When you call for service they respond/arrive promptly. Their services are reasonably priced,, they are professional and knowledgeable, with old school courtesy, manners and empathy. I had to use their services again last week they arrived within 15 minutes as promised…great timing! Do you need a tow? I suggest you call Top Notch Towing and Transport and experience their “Top Notch,” reasonably priced service. I am glad I called them. You will be happy too.

They came very quickly and helped me with a unique and difficult scenario. My boat trailer axle broke while I was towing it from a boat ramp, and it was not easy to get it off the road. But, they did the job and the boat was undamaged. I definitely recommend Top Notch!

I would personally like to recommend Top Notch Towing and Transport services to anyone in need. I recommend all of my clients that need Emergency Roadside service directly to Top Notch. They are quick and fast with their response. Thank you always for your services!

I recently had the pleasure of using Top Notch Towing for a tow truck service, and I couldn't be happier with the experience. From start to finish, the entire process was smooth and efficient. Firstly, their customer service was exceptional. When I called to request a tow truck, the representative was friendly, professional, and very accommodating with my requested timeframe. They asked all the necessary questions to understand my situation and provided me with an accurate estimate of the arrival time. The tow truck arrived promptly at the scheduled time, and the driver was courteous and helpful. He carefully loaded my vehicle onto the truck, ensuring that it was secure and protected during transportation. I appreciated his attention to detail and the care he took in handling my car. During the journey, the driver maintained a safe and steady pace, making me feel confident that my vehicle was in good hands. He also kept me informed about the estimated time of arrival at the destination, which helped me plan accordingly. Upon reaching the destination, the driver efficiently unloaded my car and ensured that everything was in order before leaving. He even offered some helpful tips for finding a reliable mechanic and body shop in the area, which I found to be a nice gesture. Overall, my experience with Top Notch Towing was excellent. Their professionalism, punctuality, and attention to detail exceeded my expectations. I highly recommend their tow truck service to anyone in need of reliable and efficient assistance.

The WORST customer service I have ever received. I'm typically not one to post reviews, but their "service" was absolutely shameful and as a woman I would never, ever feel comfortable going to their office alone. I spoke to the tall, lean, worker over the phone and asked basic questions regarding picking up my car because I was confused and never had my car towed before. He actually yelled at me on the phone for asking questions and was very argumentative/defensive. I understand that sometimes towing and dealing with people's towed cars can be unpleasant, but this was just nasty. I don't expect someone to be enthusiastic/overly positive as everyone is human and everyone is entitled to bad days, but being verbally aggressive when you're providing a service is unacceptable. I decided to write this post because if I was an owner/manager of this company, I would want to be aware of how awful customers are treated.

I will reiterate all of the points made by the one-star reviews already: this is possibly one of the worst businesses that I have ever been forced to interact with. The man who I assume is the business owner (reading all of the other reviews) is argumentative, disrespectful, and navigates whatever means and processes possible to maximize profit, mostly to the car owner's detriment. My car was hit in front of our AirBnb in the middle of the night and was towed without my knowledge or permission. I would have never used this business if I had done research and read these reviews. The owner was argumentative from the very beginning, refusing to work with me as I had no idea what had happened to my vehicle (had to call the police station instead). He refused and threatened me once I got to the yard not to even touch my own vehicle to take pictures for my own insurance claim, refused to work well with the insurance company (big shoutout to the amazing Progressive agent, who had to call this guy back more than half a dozen times so he would release the vehicle). We even had to hire another towing service to tow the car FROM HIS OWN TOW YARD to the auto shop because he refused to do it himself. THEN HE REFUSED TO LET THE NEW TOW COMPANY TOW MY CAR OUT - because he was charging about $100 a day to fill his own pockets. He refused to take payment from Progressive and would only accept cash (sound like a legitimate business to anyone else?). He finally let the towing company tow the vehicle out once he was caught red-handed on a three-way call between myself, the new towing company (who will get a 5-star review from me - BIG SHOUTOUT TO SMITH AND JOHNSON ROADSIDE AFTER THEY DID HIS JOB FOR HIM), and the Progressive agent - who said she specifically asked him the previous day if we needed any additional paperwork to tow and he said no (he tried to say we didn't have the authorized paperwork to tow when the new tow company arrived). What an awful business and person. DO NOT USE THIS BUSINESS IF YOU ACTUALLY HAVE A CHOICE IN THE MATTER. Choose Smith and Johnson (who rightfully have an average 4.8 star review) versus this terrible company. So pathetic to earn money this way.

Completely unprofessional. The tall slim man was unbelievable rude and disgusting. I pulled in to pick up a car that was towed and he approached my car and instantly began yelling at me, stating i could not enter the lot and had to wait outside . There was no sign outside stating i had to wait outside or to stop and wait for assistance, nor did he state that when we called ahead of time and asked. After yelling and being told to get out the lot, he complained that i was doing so because he was still standing right there. Didn’t ask me why i was there or if there was anything I could be helped with. Completely the worst service I’ve ever received by company. That attitude was unnecessary and frankly the entire company is a joke. They don’t even have real signs outside. I would NEVER recommend this company to anyone based on the service alone.

I really feel bad for the staff. They have been so angry and argumentative on every encounter. I’ve probably been towed by this company 9 times and every time I’ve been treated so nasty by these employees. As a women I’m freighted to pick my car up alone. These men have been verbally aggressive to the point that I was even threatened. They are constantly making the pick up process difficult to make more money from jacked up fees. I’m working with my neighborhoods home owners association to partner with another tow company. My neighbors and I will no longer except this unprofessional behavior.

Ruined my night when I heard their tow truck outside of my apartment. I realized that my girlfriend's rental car that she has because she was in an accident was about to get towed because she forgot to put her temporary parking pass back in the windshield. Before the car was even lifted in the air, we made it downstairs to tell the guy we live here and put the pass in the windshield. He said we needed to pay $175 dollars or he is going to take it. What a crime. Wouldn't even show us the policy that says we needed to pay $175. I can't get over the fact that the car was literally still in the parking spot. What a crime. I hope to never have to deal with you all again

Far from top notch customer service. Worst I have ever received. Mike (if that’s even his real name) was rude from the very start when opening the gate. When inquiring about our situation, we were lied to and ignored. I understand you don’t always get to choose the towing service you use, but I recommend avoiding this business at all costs.

The person who came and towed me , was very nice and real chill , we had a great conversation even waited on me. as I was trying to figure out my bank situation . Fr. He founded me sleep when he arrived. Definitely would highly recommend if your in Annapolis and they have a great price as well

Our company and family has been using Top Notch towing for a couple years now and have nothing but good things to say about them. They are so very kind , curtious, professional, and polite. Most of all, they are honest. They get the job done. Prices are reasonable. They respond quickly and give call backs and undates. I would recommend them to everyone I know and even people I don't know. Don't bother googling for a tow company when you need one, just give them a call. You won't be disappointed.

I’m aware that vehicle towing is a nasty business, but the complete and total lack of professionalism and tact displayed at this business is astounding. The owner, Carlos, should be ashamed of how he’s conducting his business. My car was towed from the condo complex that I reside in. My parking pass wasn’t displayed at the time, (yes, I’m aware that this is my error.) I was informed by a nice young man (Brian) who met me the next day when I picked up my car at the tow lot that I could have the property management company contact the office Monday morning (it was the Easter holiday weekend), to explain that I was in fact registered with the complex, and I should receive a refund. I had a representative from the property management company call the office directly. She spoke to the owner, Carlos, who informed her that his very own employee didn’t have the authority to make that statement on behalf of the company, and that since I had already picked up my vehicle and paid, he refused to refund me. If I had known that this was the “policy”, I would have asked to speak to the owner directly. I understand that this man, Carlos, has a business to run, but I’m astounded. To be that unrelenting and heartless during a time where many folks, myself included, have been laid off and are struggling to make ends meet us just sad and selfish... what a mercenary person you are, Carlos.

This company towed a car from my development that I was borrowing from a friend for the weekend, which I parked in a spot other than my own because a neighbor/visitor of a neighbor had accidentally parked in my reserved spot for the night. Being a nice person, I didn't want to call the towing company because people make honest mistakes. This company charged me $416 to retrieve the car with fees such as a "4% credit card processing fee". I had to walk into a very suspicious looking lot with no official company sign and having the gate locked behind me as I walked in, making me very panicked in the situation. I am upset that a company could charge such an amount to tow a car from where I have lived for years and then charge me that much money to get it back. He assured me that it was the standard towing price in Anne Arundel County and there was nothing at all he could do to lower the price. I have never had issues parking in our neighborhood and it is clear that this is a company preying on those who make simple mishaps, charging them insurmountable prices to retrieve their vehicles. I understand the need for a towing company in a shared community with limited parking, but these prices are highway robbery.

Let me start this off by saying I don’t care that my car was towed or having to pay for it, i get it, it’s necessary. But Wow, These guys are real stupid. Like REALLY stupid. They don’t even know how to use their own card reader or how to print a receipt without writing it by hand. Not to mention how rude they were to me when it was 9 o’clock in the morning and I have to pay almost $400 bucks to release it when it’s only been 3 hours. If you value your business, I recommend choosing a much more professional towing company to do the job. Towing is a necessary evil but you can do way better than using these Top Notch idiots.