What clients say about JP Towing Service in Annapolis (MD)
If I could give this place negative 5 stars I would. I had a guest stay over in my apartment complex on the night of 2/28/26. I gave her a parking pass to display in her front window. We wake up on 3/1/26 to find that her car had been towed. When my friend called, the woman who answered the phone was extremely rude, short and condescending. My friend was allowed to open her car door in order to obtain her registration. She found the parking pass laying beside her car gear shift. I’m pretty certain that it had fallen in the process of her car being towed. The employee also informed my friend that the car was towed at 4:30am. However, the driver didn’t get out of his truck to check for a visible pass. My friend has 5% tint on all of her car windows. Why wouldn’t the driver get out to check for a visible pass? There was another customer in their parking lot complaining about how they are crooks and have an active class action law suit against them. $420.00 for a wrongful towing is highway robbery!
Had a flat and went to tire shop by Home Depot. They fixed tire and I went on my way. Next morning tire was flat again, called the tire shop and they couldn’t help me. Called J.P. Towing to put my spare on and I was going to take tire back to shop. They showed up within 15 minutes. Tech tried t get tire off but the log nuts were so tight that they were stripped. Long story short, vehicle towed to dealership and will be couple days before I get it back. My appreciation to J P Towing. Very knowledgeable and pleasant tech. Thanks again.
Managed to get our car stuck in a bank of snow. JP services were very responsive and professional. Wayne was an expert and got our car out in a timely fashion. Overall 10/10 services.
I cannot share enough GOOD things about this company and the lovely people we got to work with!!!! With the recent insane snow storm, I hit a massive ice wall and took out the front passenger side of my car. Our insurance couldn't find a tow truck available and said we would have to locate our own.
JP Towing was first of all SO KIND, and secondly helped us immediately. THANK YOU GUYS!!!!
I called JP Towing during this wonderful snow/ice event MD had and unfortunately they did not have anyone available because of the volume of calls I am sure they were getting. However, I want to shout out Tammy who I spoke with and she was so helpful - she gave me a list of other places around my area that would hopefully be able to help. She was so kind and I just want to recognize how much we appreciated it during a stressful evening :-)
I broke down on route 97 and had to get towed back to Secretary on the eastern shore. They were very prompt and professional. The driver Robbie was an excellent driver, very professional and very knowledgeable. I also thought it was a fair price for the tow. I would highly recommend this company.
Very fast and good but definitely pricey. $437.75 to be towed 45 miles is like $7 dollars per mile after the $125 hook up charge. But if you got the money and need a reliable tow that will get there quick, then I would use them again.
Called these guys late at night to help my son who was broke down near the Bay Bridge. Tammy was easy to work with and Wayne responded quickly to his location. Well done.
I've had 4 other companies fail at getting an old van off my wooded property. Tony came down and in a few minutes had it loaded up on the roll back and delivered it to my son's house. The cost was very reasonable and the service was top notch. I can't say enough about Tony's skill, care, and professionalism. I will use JP Towing and Tony every time I need the service.
Everyone I spoke to was so helpful and kind. You never call a tow truck unexpectedly under ideal circumstances but JP Towing made the process very manageable. The response time was very quick and price was reasonable. Would 100% recommend.
Was in a real bind. Our boat trailer with the boat on it broke its axle. Lou arrived, assessed the situation, secured the boat to the trailed and loaded it on his truck. Got it back to our driveway quickly and placed it exactly where we needed it. A real pro! Thank Lou and JP Towing for a great job!!!
Our boat was in a pickle after the axle on the trailer broke. Lou from the company showed up and got the job done. Was nice and very professional. We couldn’t have gotten our boat back to the house without him. 👍
Great experience!!! After waiting 4 votes for AAA to send a tow I gave up and called JP. I informed the dispatcher that the gas station I broke down at was threatening to have my car impounded if I didn’t remove it from the station soon. JP has a friendly and helpful drive to me within 35 minutes! Extremely satisfied and highly recommended. Thank you JP Towing Service!!!
I highly recommend JP’s! I was visiting from PA and had no idea whom to call when my car died! The dispatcher was great and the driver was super quick to arrive with the added bonus of being very helpful to an “out of towner!!”
This is truly an incredible towing service! Tammy, who answered my call was extremely accommodating and continuously kept me updated throughout the service. She, alongside James the tow truck driver, helped me get home to my family in time for thanksgiving and were incredibly friendly the entire time! I don't think I could put into words how grateful I am for both of their services!
If I ever need a tow again, this will be the only tow company I call. It was a stress-free event from talking to the dispatcher, to the actual tow. The tow truck was spotless and Joe, the driver, was neatly dressed. After a brief description of my car problems, Joe diagnosed it and told me about what the estimate the dealer would charge. He was right, dead-on accurate. He gently loaded my car and seemed to care about it. I highly recommend this company!
Quick response time. Operator was well trained to load my McLaren with no damage or issue. Hopefully I never need them again but would gladly use them!
Oh My Goodness!! They were So Kind to me
I wish I could remember the he lady's name in the office for she was wonderful she even called me to say how close the gentleman, Wayne, was and how soon he would be
.For you see I locked my car keys and house keys in my Car! Really stupid!! And it was late at night!!. I know!! They were Amazing. Thank you so much to JP Towing!!
I had a great experience with this company, well, except for the car trouble. They were very professional and reliable. I had car trouble and needed an emergency tow. JP Towing was professional on the phone and while delivering the service.
I had to call three towing companies before JP answered and came to my daughters aid as her car died on the exit ramp. They towed it to the dealer, powdered up to secure windows and car protecting it on the lot. Thank God for this team and fair price for service. God's blessings to them all and their business.
This is the second time I've been Rescued by JP towing and the same Gentleman, Steve Jennings helped me out. He is so friendly and helpful. He makes an awful time not so awful with his care and professionalism. Thank you Steve, and JP towing.
Received the absolute best service from this company. Both in office (over the phone) and from the driver himself. I had an emergency on a Sunday and the people at JP Towing were quick to offer their help with my problem and they had an extremely fair price. JP will be my go to towing service for now on.
In reference to truck 24 - picture will not post. I have never written a bad review towards any company, however I feel it is only necessary to share my recent experience in hopes it could help someone else on the road.
On March 14th around 7pm, I was driving on Arundel Mills Blvd. when a tow truck cut me off and decided to give me the finger afterwards. The driver was probably angry that I blew my horn to alert him, so he wouldn't collide into the front of my vehicle. I made sure to stay out of his blind spot, he never used his turn signal and obviously failed to check his mirrors. Keep in mind that at this time, there was no vehicle on the flat bed either.
The passenger in my car called the company's name listed on the truck, where a woman informed us of the location of the company and said her only driver would not be in Hanover. So we decided to turn right around and by luck, ended up at a red light next to the same truck driver who had just finished towing someone. When we explained the truck to her and the grey SUV he just towed, she said "yes that sounds like one of our guys". Pictures are included below. Driver was texting when we pulled up next to him.
Maybe by writing this review, it could save someone else who doesn't have a quick reaction time like I did today.
Kudos to Ray. He has the patience of a saint! I had a flat tire on Rt 50 and he got to my car in record time,! The car is fairly new, didn't realize there was no spare. Ray took me and my car, along with two hounds to the tire store
Made sure everything was OK and off he went.
Do glad Ray was sent to my rescue!
Absolutely terrible. Road America hired these guys to come out and change my wheel one day on the side of Rt. 50. I have performance tires with aftermarket rims installed on my car that need a lug extension and I notified them of this before they came out. JP showed up 30 minutes late, I gave the technician the lug extension and he never used it. Completely destroyed the lug wells with the tire iron and did not notify me until the service was completed and papers signed. Then they deny all liability and I am now out $200 for a wheel repair that they aren't going to cover because apparently they did everything according to policy..
I have used JP Towing twice and have had a GREAT experience both times. The driver (I believe I had the same one both times) was sympathetic, courteous and helpful. We use them through Geico Roadside Assistance, but we would definitely recommend them to others.
I have been towed twice by this company, twice within a weeks time, the window for their arrival was 45 minutes, both times they were there within 15 minutes. Both drivers were extremely professional, nice and got my car loaded up and to the shop safely and efficiently. I'd use them anytime and I recommend them to anyone.
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