What clients say about NTB-National Tire & Battery in Annapolis (MD)
Dominique greeted me as his first customer on Sunday morning. He took great care of me, kept me informed of my car’s progress, and checked me out at the desk. He was very informative, sold the services very well, and made me feel very comfortable in my purchase.
Every time I come here I have a great experience. They never pressure you to upgrade to more expensive/ their brand tires, they’re always warm and welcoming and very helpful! Brittany was wonderful, she confirmed with me before my appointment, Kevin and Andre got my new tires and alignment done in a fraction of the time other shops take. 10/10 highly recommended this location.
I was quickly able to make an appointment to get a hole plugged in my tire. They immediately called me and tried to say they couldn’t take my car. I told them I’d drop it off and they said they would call in two or three hours after four hours, I called and a rude woman who apparently was the manager answered when I inquired about the car. She immediately said it wasn’t ready. I realize she never even asked my name and when I said that to her, she asked what car when I told her my car she then replied it was ready. I really don’t know why they didn’t call me. Seems like pretty bad service when I was in there paying there was another customer asking questions and the people there were pretty rude to him. Not sure that I’d be back.
NTB did an amazing job as usual. Great transparency and communication. Thank you for a other great service! The mechanics are amazing and Brittany in particular was lovely.
Had a great experience with NTB today. Nell went out of her way to help me resolve my tire sensor problems. She was professional, courteous and expeditious.
The staff who worked on my vehicle berated me and claimed my car caused them to switch the tires multiple times because I didn’t tell them it was staggered. They repeatedly blamed me, even though my NTB appointment and car profile clearly listed two different tire sizes for the front and rear.
I was given a condescending lecture as if I should be an expert and know to provide this information. The staff was extremely unprofessional, rude, and downright nasty. I would never recommend this NTB location to anyone.
My car died in the middle of a busy road! Tow truck sent by my insurance said it would take over an hour to get there. NTB was down the street. I called them and sent a gentlemen on foot with a jumper box. He got us started to get us to the shop and they fixed us up with a new battery. I couldn't have asked for better service. Thank you.
If I could give it a zero I would.i will never come here again. I made an appt to get my tires replaced. They only 2 worker obviously I had no clue nor did they explain that to me nor that the wait would be 3hrs. The front desk was incredibly rude. About 1 hr and 45 min in I went to check on my car. The front desk was sooo put out. Two women came in after I had been there an hour and a half. They were done the same exact time as me. So their tires took 1hr and mine almost 3hrs. I could’ve dropped my car off and come back. 10 outta 10 DO NOT recommend. Go to Mr. Tire right down the street. Lesson learned.
Nell was awesome to deal with.
Very professional and friendly.
When I was leaving I asked her a question about tire pressures and after she answered my question she said "trust me".
I actually did trust her! 100%
Everyone else I encountered went out of their way to help me as well.
Wonderful experience which has rarely happened to me in the past when it comes to automotive repairs.
Thanks everyone.
GK.
Melvin and Neil were really helpful. Had some water damage and a weak battery so they got me fixed up, in and out within an hour or so. Ask for them at NTB!
As soon as I walked I in I was greeted right away with a warm welcome. Came in for a flat repair and to have my battery tested. After NTB completed their inspection they determined I needed brakes urgently. I accepted the repairs and walked out in a hours time feeling like I was well taken care. Thanks NTB! Two thumbs up 👍 👍
I brought my SUV in for an alignment and rotation thinking with the coupon code I was saving money but instead, I spent a lot more than budgeted having to have another auto repair service fix their mistakes. Not only did they not properly align my vehicle, they did not recalibrate my tires and my vehicle was showing a low PSI on the incorrect tire on the dash. I stopped at a gas station to fix the problem but was confused as the CORRECT low tire did not appear to be low on air until the PSI quickly decreased to 13 - bad situation driving with children!! In addition to that, I ended up spending another $200 at another auto repair shop to fix it...they said the alignment was off so bad there was no measurement. I called to try to bring it back in and was not greeted with kindness or accountability for the issue - waste of time and money! I will NEVER go back there and do not recommend it for any service! Discounted price for cheap service.
Four hours to change one tire. Four hours. I tolerate a lot of incompetence but I will not tolerate lies. I was told I would be pulled right in. Three hours later they pulled my vehicle in and then they took over an hour to change one tire. Stay well away from this place.
Just bought 2 batteries. Arrived at 7:45 not knowing they don't open until 8 a.m., didn't matter, they unlocked the door for me and sold me 2 two batteries right away. Also switched over the terminals for me which would have been a pain to do when I returned home and figured out that had to be done. Dominique and Nell were first class. I will know only go there for all my car needs. Thank you guys for help.
I've been here a few times about my tires and always have been met with a pleasant Smile. THANK YOU NELL For going Out
Of your way to help me. I was just there again this morning and NELL you are awesome!!!!!
I have a set of old tires I'm looking to dispose of. I called NTB yesterday (Aug 22) at 9:41am to ask if that was a service they provided. The woman on the phone told me they did and it was a fee of $3.50 per tire I bring in for them to dispose of. She asked what time I'd be coming in and I said I would come in the following day (today).
Today (Aug 23) I drove in and arrived at 10:30am. I said I was there to drop off a set of tires for disposal. The representative behind the counter told me they do not do that. When I mentioned I called yesterday and the woman on the phone told me they did and to come in today, the representative told me she was the only one working yesterday and she never told me that.
I confirmed this was the location I called before leaving this review.
Went to the Annapolis store on 450 to get a leaking tire fixed and tires balanced and rotated on my 2017 F150. Watched the mechanic remove and fix the leaking tire, didn't remove any of the other wheels and then brought the truck around said the work was completed. Really poor customer service.
I had a great experience at National Tire and Battery! From the moment I arrived, the staff made me feel welcome with their friendliness and professionalism. The service was prompt, efficient, and the pricing was very reasonable. Everything went smoothly without any hassle. I’ll definitely be coming back for future oil changes and other maintenance. Highly recommend NTB for their excellent customer service and reliability!
Had a really great experience at the NTB in Annapolis on Defense Hwy. The staff was friendly and professional. The technician explained everything my truck needed and what was done in a way that was easy to understand, which I really appreciated. They were also quick and didn’t have me sitting around waiting forever. I had my vehicle serviced at the Bowie location before, and that experience was awful. The service in Annapolis was the complete opposite and a huge improvement. Overall, I’m really thankful for the excellent service and how smoothly everything went. Definitely a place I’ll come back to!
Don’t even look further, just come here! I don’t even live in Annapolis, but I will always come here for their service and hospitality. Shoutout to Nell, Dominic, & the whole team for helping me out. They were very informative & helpful, I couldn’t be happier with the outcome of my car & customer service I’ve received. Thank you again! 😁
Five Stars for Exceptional Service!
As a woman in a male-dominated industry, I gravitate toward businesses where women are not just present—but thriving. That’s why I’m fiercely loyal to National Tire and Battery on Defense Highway. Nell has been taking care of both my vehicles for about a year now, and she’s the reason I keep coming back.
What sets Nell apart isn't just her warm personality (though that’s a huge plus)—it’s her incredible depth of knowledge and clear dedication to excellence. She doesn't just do the job, she owns it. Today, I walked in needing a new battery. It wasn’t in stock, so it had to be brought in from another location, and I was told it might take about an hour. Imagine my surprise when I got a call just 45 minutes later letting me know my car was ready!
This kind of efficient, expert service is rare—and it’s even more refreshing to see it led by a woman who's clearly passionate about her work. If you're looking for honest, top-notch service, ask for Nell. She’s a rockstar.
Great service from Dominique and Nell! Very helpful and explained everything to me when I took my car in recently for wiper motor replacement and also getting new tires! Thank you, I will definitely be back for my next car service :)
The folks at NTB were very professional, fast, and provided excellent service. I received a new battery and an oil change and they did a great job, super efficient. I will definitely be back and recommend them to anyone in the area.
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