What clients say about American Bus Sales & Services in Annapolis (MD)
I use American Bus to repair my MB Sprinter based RV. All three times have been great experiences. Much easier and more convenient than using a MB dealer
Had warranty and recall work done on my 2018 3500 MB Sprinter done here. Fast and quality work done here. To any Sprinter owner I would highly recommend!
If there was 0 stars I would. This company is charging more than any other company example I G Burton which is bluebirds charge 700 for inspection for class A. This place charges 1400.00 get a call bus is ready. Get there a little over a month of them having the bus. Says can't sign off because of wholes in seat. Was told 2300.00 over the phone never said wouldn't pass inspection if don't get done. So the price was then quoted 1400.00. Ask what was done they said inspection but they lost my class a yellow sheet. So I educated u can't show me what you did I am not paying nothing. Then spoke to manager he quoted 700. I paid it and still had to take to another state inspector to get inspected another 700 . Will be calling corporate.
Helped me in a desperate time to get recalls on my sprinter completed so I could ship it overseas. Would recommend going here over the dealership for anything.
Brought in my skoolie because it had a transient shake in the front end. First they recommended replacing the shocks so I did that, but it did not fix the problem. Brought it back and they said my steering gear box was bad. Had them replace it for $2300. That didn’t fix the problem either. To make it even worse they screwed up the repair and had to order a new tool to fix the steering column threads they stripped. The repair took two days longer than they had initially indicated causing me to cancel a trip and loose $$ on a missed reservation. Finally they tell me my tire is bouncing and that I might need to get them balanced, but they didn’t have the equipment to do it. I think they sold me an unnecessary repair. I assumed that they would have ruled out something simple like tire balance early on, but they decided it was more profitable to sell me repairs they could make then send me somewhere else. Balancing the tires ended up fixing the problem for less than $100. I tried giving them a chance to address this or offer an explanation but they never bothered replying to my emails.
This our go-to place for all the parts we need for our school bus conversion project. Helped us get everything we needed to pass inspection. Mike and Paul at the front desk are super helpful, knowledgeable and will go out of their way to help you find parts and even give you tips on how to install them. Highly recommend!
Paul in parts was exceptional, knowledgeable, prompt, professional and with integrity. Their price was the lowest of three quotes. Paul also knew the install process (what tool was required & where it's sold). I'm so grateful for his help! Thanks so so much!!!!!
Great people, honest treatment. 5 Stars +++++
We bought a new Sprinter from American Sprinter, and the experience was second to none. Our rep went well beyond expectations to get us exactly what we needed at a fair price. We really appreciate the fact they did not even try to add the typical stupid dealer BS add-ons or other charges most dealers add. They are definitely customer oriented.
Would I recommend American Sprinter to my associates? - an absolute YES. We worked with sales rep Brad Craddock and his manager Jack Leonard. They also took the time to understand what we needed for our somewhat unusual needs and got us exactly what we wanted.
Bob C Annapolis Maryland Maryland
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