Audi Annapolis, a Criswell Company in
Annapolis (MD)

Be extremely cautious of their service dept if you value your vehicle. Again if you value your audi go somewhere else. Audi in silver spring and Rockville are LIGHTYEARS AHEAD of this place. Can’t speak for sales but service is the worst. Stay clear from older white lady in service

We purchased a Q5 last week and we found the experience to be far superior to other dealers we have purchased from. Daina to be very helpful and knowledgeable. When we wanted to see a specific color that was not in stock on any model, Diana had us traverse the piles of ice to look at her personal Audi that was in the green we wanted. It was an awesome adventure.

The customer service I received was so amazing, it makes me wanna be a part of the Audi team of Annapolis! Calling in and speaking with the representatives that take the calls seamlessly make scheduling very easy. Ashley was so delightful to work with, she listened to my questions and answered them promptly and made the rental process exceptionally effortless. Mike was on his A game! With his charismatic personality and timely responses shows that he genuinely cares about his customers. The time and effort he puts into understanding your vehicle makes you feel reassured as a customer, knowing that someone cares about your belongings as much as you do. If you’re looking for the best dealership to assist you in fixing your car and treating you with care and respect, look no further.

Top-notch experience. Great service overall. Mike Adams, my service advisor, was professional, knowledgeable, and easy to work with. Everything was clearly explained, and the process was smooth and stress-free. Highly recommend.

Amber , the Audi technologist was amazing and very helpful during the recent purchase of my Audi Q8. She's extremely knowledgeable about all the technology in the Audi and has a very pleasant way of teaching you! Also - her follow up is very timely and she also offers additional resources should you get stumped along the way! She greatly enhanced the whole car buying experience.

Daina Dzenkovska did a top notch job addressing all of our (often difficult) requirements. If you need an Audi and want the confidence of being in good hands...no need to shop around. Head into Criswell and ask for her by name (PS - pronounced like "Dina" as in Dynamite!!).

Great experience with Charles Maddox buying our Audi A5 Cabriolet. He was professional, knowledgeable, and easy to work with, making process smooth and stress-free. Highly recommend!

Great experience with Daina during the entire process. Her approach of listening more and selling less was refreshing. I ordered a car and the delivery time expectation was spot on. She provided updates along the way so I knew when the car would be arriving. She did as much work paper work as possible remotely to minimize the time at the dealership, which is always helpful. Daina's response time to questions was incredible, even when she had to go to another source for answers. If you also want a great car buying experience, go meet with Daina!

Recently purchased a new vehicle here. Both Daina and the GM made great suggestions about which vehicle would work for me based on my interests. Once I selected a vehicle, they worked really hard to streamline and complete the purchase process quickly

Just a few days before Christmas, I spent hours at Audi Criswell with Daina. She was kind and very helpful. We test drove several vehicles and ended up leaving with an Audi Q5 2025! It's a great car and we had a wonderful experience purchasing it. Thanks Daina and team!

Hands down the best car buying experience ever. Recently purchased a pre owned mustang gt from the used car wing of the dealership and I cannot say enough positive things about the experience. Mike and Andrew were the best. Extremely pleasant to work with. The atmosphere is very relaxing and professional and both of those guys were super helpful and transparent about every single aspect of the sale. If ur in the dmv area and you’re looking for a new or used car do yourself a favor and go check this place out! 10/10

Easiest, fastest and most enjoyable car buying experience I have EVER had. My wife and I came in hoping to trade in my 2013 honda accord for something newer. We were greeted by Adam who had a beautiful 2024 honda accord ready to go for us. He took us for a test drive and made the whole process enjoyable. Everyone we spoke with here was very friendly and helpful. For fast, friendly, quality service I 100% would recommend coming here.

Terrible customer service. I called several times to speak with someone regarding the work that was being done on my car and did not receive a call back, even when leaving a message. Dealing with the service manager was no better. John is drunk on power and has no customer service skills. He refused to give any explanation and only escalated the situation, stating I was the aggressor and threatening to kick me out, when I was asking for an explanation of things. His only response was to tell me "the price is what it is" and "you dont deserve an explanation" and "how many audi dealerships have you been to?" Then after all said and done, they tried adding an additional $700ish charge compared to the electronic invoice they sent me. Shout out to Mike for handling it professionally. I would not recommend going here, even for an oil change, because that alone took over 2.5 hours once. response: If i would have been able to contact my service tech or get through to John, via telephone after 3-4 phone calls, I could have maybe saved us all a headache. I also asked John to remove all the parts, or just the part I did not want installed and I would only pay for the parts I specifically requested. If he was unable to make that decision, maybe he could have made a call to you instead of trying to kick me out of the establishment. There also should have never been a labor discrepancy, just another mistake caused by your establishment. A thank you will not suffice over this situation and I hope everyone who reads this takes their car elsewhere and sees how your establishment lacks customer service.

I bought my new Q8 from Audi Annapolis a couple of weeks ago and my salesperson Daina made the experience seemless and hassle free. I generally dislike buying cars because of the hard sells, haggling and such that I've experienced in the past but this time it was quite enjoyable. I found the process to be fairly efficient and I also appreciated that the lady in the finance office patiently explained to me everything she had to do and didn't press me when I declined to buy the add-ons they offer. Daina also walked me through the many, many functions of the car which was very helpful because I didn't realize how many features the car has. On the whole, I would recommend this dealership - and Daina - to anyone looking to buy a new Audi.

Adam is sales was a real pleasure to work with on my new to me, used car. He was incredibly knowledgeable about the car and was happy to work with me to purchase my dream car. Dawn in finance was also very nice to work with and I never felt pressured to buy anything unnecessary. 10/10 experience, I’d definitely recommend them to anyone.

Chris Guy at Audi Annapolis provided an exceptional car-buying experience from start to finish. Even though I live in another state and purchased the vehicle sight unseen—a first for me—he made the entire process smooth and stress-free. Chris was consistently accessible, attentive, and incredibly thorough, keeping me informed at every step and ensuring I felt confident and secure in my purchase. His friendly demeanor and genuine commitment didn’t end at the sale; he stayed engaged through delivery and even followed up afterward. Truly outstanding service.

I went in on a Saturday to check out one of the dealers used cars. I talked with Chris and he was super friendly. He had me test driving it 5 minutes later and I came back the next Thursday and picked it up. Great service. All around great experience. I would definitely purchase another car from Chris.

I had a very good car buying experience at Audi of Annapolis. I used the TrueCar buying service available through my credit union to price out a rare TT-RS that I was interested in at the dealership and was reached out to shortly after by my salesperson Daina who worked with me throughout the entirety of the process. Daina was very helpful and had good communication throughout the entire process start to finish. She was also laid back at the same time and didn't make me feel any pressure. There were no surprise fees, no pressure from finance to add-on packages or options I did not want, and the overall vibe from the dealership was respectful and laid back. The car was as-advertised, no gimmicks, hidden fees, unwanted add-ons, or pressuring sales tactics. I was able to test drive and look at the car by myself without anyone hovering over me, but at the same time was not in the dark if I had any questions as Daina was very knowledgeable about the Audi brand as well as all of the steps of the sales/purchasing process. I would definitely recommend Audi of Annapolis and Daina as your salesperson for anyone looking to buy an Audi vehicle.

My review is about the Service department of Audi Annapolis. I cannot sing the praises of Jerry Todd loud enough. He took great care of me when my new-to-me Q3 needed service, and worked hard with Audi to ensure my serious engine issue would be resolved at a satisfactory cost -- and he gave me access to a brand new loaner for two weeks at no expense. He was kind, patient, friendly, and very professional. I had bought the car less than a year prior through Criswell; that experience was underwhelming. Probably because your budget places you in a different "bucket" when you shop for a luxury car. In this case I wanted to replace my 2018 Q3 that got totaled by an equivalent car under $20,000. The next Q3 I bought came out with engine issues from the start. That's unfortunate. Nothing to do with Jerry in fact -- I only wish I could buy my next car with Jerry!! But I learned my lesson and will buy CPO next time around. In short, Jerry is the best kept secret at Audi Annapolis. Thank you, Jerry.

Just WOW! What a wonderful experience it was working with Bill Nash & Dawn. When I first found out the Audi RS6 was no longer in production, I went searching nationwide for a build that had most of the packages I was looking for. I worked with a couple dealers in NY, NJ, & CT & they just gave me the typical salesmen run around to keep my business……once I got done with that drama, I found the closest RS6 build to my original wants & contacted Bill asap. He made sure I had all the information on the car before he took my deposit & got the paperwork started. I never felt pressured to leave a deposit or sign any papers. Bill really took the time to hear my story & made sure pickup worked for both of us. We drove five hours from CT to trailer this beautiful RS6 back home. Bill was with us through the whole process, up until we got the car inside the trailer (secured) & we were ready to take our journey home. Communication & respect were there from day 1 & if I ever need to buy an Audi ever again, I know I’ll be calling Bill. What a wonderful experience!!

I had a great car buying experience with Daina at Audi Annapolis. Very knowledgeable without a lot pf pressure. Daina made sure that I had ample opportunity to test the car and answered any questions I had. They provided full transparency on leasing costs when I was considering the purchase and made sure that the transaction was extremely efficient when I was ready to move forward. She has also been responsive to questions about the car after the purchase. Highly recommended!

Had a wonderful experience at Audi Annapolis! Daina provided excellent, hassle-free service and made the entire process smooth with a no-pressure approach. Justin, the manager, and Dawn in Finance were also fantastic—friendly, efficient, and professional. The whole experience was quick, easy, and stress-free. Highly recommend this dealership and their amazing team!

This was our first experience with Audi, and it definitely won’t be our last. From the moment we walked in, Daina made the entire process smooth and enjoyable. She was friendly, knowledgeable, and really took the time to understand what I was looking for. What impressed me most was that she went the extra mile to find the exact car I wanted—in the perfect color combo—even though it was located at a different dealership in another state. She handled everything seamlessly and at no extra cost. It was truly above-and-beyond service, and we couldn’t be happier.

Mike is hands down the best service advisor I have worked with. Soon as I got there offered me an uber to the mall with arranged pick up. Found out my car wasn’t going to able to be done same day and he didn’t hesitate to put me in a loaner. You can tell Mike it customer service first and it shows. Will definitely come back to see him in the future. I recommend Mike in the service department if you need anything!

If you're looking for a top-notch car-buying experience, I highly recommend asking for Daina at Audi Annapolis. Her efficiency and professionalism were a breath of fresh air. She understood that my time was valuable and went above and beyond to accommodate our needs. She allowed me to take the car home to get my wife's opinion, and when I returned, she already had our trade-in evaluation ready. The most impressive part was how she streamlined the purchasing process. After I mentioned my time constraint, she proactively sent me the necessary forms to complete beforehand. This forward-thinking approach allowed my wife and me to finalize everything in just 45 minutes the next morning. Daina made the entire transaction easy and stress-free. It was a five-star experience all the way.

This was my first time making a car purchase at a quality dealership, and Audi of Annapolis did not disappoint. Daina was a great help answered all of my questions help me figure out a few different options as far as financing she was even able to help me get a better price and and was able to get me a second key. And they were also able to show me the full service records for the vehicle, which is very nice because these cars aren’t cheap. If you are in the market for a Audi I definitely Recommend Audi of Annapolis and when you get there, ask for Daina And she will do everything she can to complete the deal And make sure you are a satisfied customer. I definitely will be back when it’s time to upgrade. And thank you Daina you the best!

A big thank you everyone at Audi Annapolis for making my vehicle purchase smooth. The entire staff and sales assistant were friendly, knowledgeable, and went beyond and above to help with my purchase. They also spent their time setting up my vehicle and showing me all of the features. An excellent experience and I would definitely purchase there again in the future. I highly recommend this location to anyone thinking about purchasing an Audi.