What clients say about European Auto Plaza in Rancho Cordova (CA)
Sooooo bad service, I think the guy working there is not adequate, look at reviews they get very surprised they didn't close but it seems like that will happen soon. :)
Karl guy there is super unprofessional and super lacking of critical thinking skills.
They already closed this listing because they had ton of bad reviews and now they added it again and have super low rank again LMAO.
Shady business. Making up lies about company going out of business after selling engine with knock and don’t want to take responsibility for their own actions. Would leave negative reviews if I could. Lying company
I've waited to post this to see if European Auto Plaza would make things right. They have either blocked my number or changed numbers, but I cannot get a hold of them and they keep giving me a runaround of an answer.
Unfortunately I did not read the reviews before I purchased from here. The reviews speak for themselves. When you see consistency of them taking your money and not getting your CORRECT PRODUCT!
I ordered a Frieghtliner Sprinter van motor. I asked them to send me pictures of the motor I would be getting, they sent me photos. When the motor arrived, it was not the same motor. There were missing parts on the motor and it was damaged.
Missing or damaged parts, that were not missing or damaged in the photos they sent me.
EGR cooler was damaged, The motor has two parts to the oil pan, the lower oil pan was gone with damage to the main rear seal because they pried the lower oil pan off. It also caused damage on the surface for the upper and lower oil pan join together, that had to be resurfaced. The oil separator and splash guard (I don't know the exact name) were missing. The PCR valve was damaged, broken. I had to spend and extra $3000.00 on top of an already expensive motor. I paid what I did because I was shown pictures and told what I was going to get, and that is not what I received.
I have attempted for 3 months now to have them make this right. They said they would refund me half of my extra cost. They continually do no answer and when I have been able to get ahold of them, they make up an excuse. The most recent excuse is that their software is not working to refund the money.
On all of their negative reviews, they respond with an attack toward the customer that they would make it right. Well... they know who I am and know my phone number and can call me to make this right.
The first 4 photos are the ones they sent me, stating this was the motor they were sending. The rest are the damaged parts and how it was received on my end.
These guys have polluted Craigslist with every model tag, making it impossible to actually find what you're looking for--even if you would buy it from them. They're hurting their own business and ruining the ability to sell/find euro cars and parts for the rest of the market. Had enough.
Shout out to Karl, super friendly and very helpful. Went above and beyond throughout the whole process. He went the extra mile to call the shipping company for me when a delay for my package occurred from the shipping company’s side. Will definitely be a returning customer, as it’s very hard to find companies with such outstanding customer service. Again, thank you so much Karl and there delivery guys for clearing things up. You guys are awesome. Thanks for showing me around the shop. Some great photos for other customers below. They are really easy to work with and ask for savings and you get savingsss
Ordered a fender for my car. It arrived wrapped in 3 layers of bubble wrap. After unwrapping it the fender was SEVERELY dented in multiple places. Nothing a box wouldn't have prevented. After reaching out to the guy (never gave me a name) I haven't heard a response in days! Frustrating that they run the kind of business that is so quick to answer when you're buying but wont respond to help you. I shouldn't be out 300$ because they're too cheap to use a box! In short, a box was not used during shipping and the seller never responded to me about returning the part.
EDIT: It was NOT shipped with a box, and I was ghosted by the seller so I had no way of returning anything.
No refund after over a month. It looks like majority of the reviews have a similar issue. The company is stealing money. I’ll be reaching out to the city about this, and will make a law suit against your company
They are super rude and try to steal, STAY AWAY from this business at all costs, unless you have money to throw away and want to deal with ignorant under-educated thieves!
I came to get a part for my car 2006 c230 Mercedes and the manager known he sold me 2002 c240 the totally wrong part for my car and had the nerve to tell me that I can cut the wires to make it fit. Why should I have to do that when he sold me the wrong part in the first place. Then argued with me about the wrong part .I asked for my money back because he sold me the wrong part i just bought the part and the manager offer me store credit. Then began to Insult my intelligence By telling me is this your 1st time at a junkyard And I reply yes .However that does not give you the right to talk to me by raising your voice I'm a customer and you don't treat customers that way on im filing formal complaint agaitthe with the Better Business Bureau The manager refused to give me his information which I know thats against the law I felt very discriminated against on different reason first of been a woman to 1st time being at a junkyard no one should ever get treated that way that's taking advantage of me that's not right Also I recorded the whole incident and I will go get attorney to file lawsuit against this company this is a unprofessional place.
Called European Auto Plaza to inquire about an ad they had on Craigslist for a Mercedes Benz CLK. Asked the associate about the specific car they had listed on Craigslist and he instantly told me they wouldn't have a car that old. Told them I saw the ad on CL and they just repeated they would not have a car that old. Why put up an ad for vehicles you dont even carry?
I called Friday 9/11/2020 @ 10am, spoke with Carl. I inquired about a used ford 5.4L. Carl said they had one with 100k miles for $1,000.00. He said it would be ready for me to pick up on Monday or Tuesday the following week. Cool notta problem!
On Friday 9/11/2020 @ 1:02pm I recieved an email that shows a transaction on my debit card for 1,082.50. Strange that I have been charged for the engine, yet I havent seen it. Suspicious! I thought about it, but let it be.
Tuesday rolls around, I'm ready to pick up my engine! I call and speak with Carl. The engine is not ready. Blah Blah Blah his worker no called no showed. Carl says he will have motor ready for pick up on Thursday 9/17/2020. Ok!
Now its Thursday 9/17/2020 I called Carl at 1:23pm. Hey Carl engine rwady for pick up? Nope! Says he will call me back in 5 mins. Ok.
As I wait for his phone call, I'm begining to think I have been dooped! Carl charged my debit card 6days ago. I still have no engine that Catl promised. So i wait until 2:45pm. No call back from Catl yet. So i called him.... I got no answer! I left a detailed voice msg.
I waited anther 10mins. then I called back and was put on hold for 30mins. I hung up! Now i feel Dooped!
Finally was able to speak to Carl. No he told me the engine has bad heads.
I do not recommend going here to European Auto Plaza or
specialized Ford Dismantling.
Run around! Thanks Carl for the run around!
3394 Sunrise Blvd, Rancho, CA 95742Auto repair shop
3440 Recycle Rd, Rancho Cordova, CAUsed auto parts store
3440 Sunrise Blvd, Rancho Cordova, CAUsed auto parts store
Website
