The WORST customer service ever. The main guy that always picks up the phone has something stuck up his butt for a few years now. It’s still there so he must like it… Had a few questions about a part they are selling and he has so much attitude and talks so harshly and can’t even check the condition of the part for me. Mind you, I’m not local to just come by and “check it out.” Or…. Maybe he’s just an ungrateful. Don’t let money change you bud.

Roxanne C

12/18/2023 17:07:59

Found the exact part for my Honda here. Price was reasonable too. Staff was friendly as well. Thanks HAP!

Asad Saleem

10/24/2023 01:06:59

They are big liars they do fraud. These guys are not good guys. They sell all bad parts.

Wais Hayat

02/19/2024 20:01:31

Very BAD customer service and extremely RUDE!!! Spoke with BEN over the phone regarding a few parts that I wanted to purchase and he told me he was not going to pull the parts for me because it was not worth it for him to pull the part!!?? I was also going to purchase a computer module from them, however, after reading the comments about how they change the price from what they originally quote you over the phone, once you get there in person, I decided to just take my business else where. This place used to have friendly staff and great customer service. However, they have definitely changed for the worse. Will never give them my business again.

D Stahl

04/17/2023 18:32:28

very bad customer service. i never will come back.

TURBINA

03/02/2024 01:17:55

I purchased a CRV side mirror from Ben and there was a problem with the mirror operation. Ben was very accommodating until I found a replacement. Once we found a replacement, I returned the problem mirror with no hassles, good customer service and a refund. Thank you

Mike Slavensky

06/19/2023 20:05:21

Went there for an intake manifold and got one in minutes. The first one was "modified" making it unsuitable for my purposes and I'm sure they just didn't notice. When I saw it in the parking lot and took it back, they got another, again within minutes, and it was all good. Good part, good price, friendly service.

Carl Young

09/01/2022 19:01:01

Slow apathetic and rude. Try 40 minutes buddy and nobody so much as looked at me

Perc Nowitzki

11/17/2023 18:50:54

Prior to going in, I found a set of wheels on their website. I even called and spoke with a gentleman name Chris. He validated the part number and confirmed they had the items in stock. So I rushed through traffic with cash in hand just to find out, they did not even have the set of wheels. Thanks for wasting my time bud. Next time, work on your customer service and double checking your inventory before even listing anything online.

Bobby Y

08/03/2020 22:40:04

Called at 9am this morning for an exterior side mirror on a honda civic and got quoted $65. I'm 7 months pregnant and drove almost 2 hours to pick up the part. When I arrived a few hours later, I was told it was $100! I told him I was quoted 65$, so he tried to negotiate and settle at $75! NO! He asked me to show him my phone log to see if I had really called. I did. Then he said he doesn't know what the number to their business is so I needed to redial it to prove that I called. Are you F'ing kidding me?!?!?!?! F*** that! I got quoted a price, just honor the price! And don't try to mark it up $35!!!!!! No thank you! I told the rep he was being very difficult and I'll go somewhere else and he said "Have a nice day" as if he was taunting me. Horrible customer service and he tried to rip me off! F*** this place. There's countless dismantling yards in the area, so why be a dick without reason?!?!

eyelashaddiction

10/13/2017 20:05:04

We ordered an engine from them the original quote was for $$$, to be delivered on the following Monday, on the following Wednesday they called to say the engine was shipping and charged an additional $50 for shipping. When we called to ask about the extra charge he claimed that we were wrong and that he had told us about shipping charge ( He did not ) so we cancelled the order ... We were not happy with the service

Brian Perry

03/21/2018 17:08:14

Be carefull when buying engines from this shop learn from my mistake. So here's the story, I called them and asked about an engine I've asked how many miles does the ENGINE have now I've specified that i want to know the mileage of the engine. I was told that the engine has 30k miles so I blindly trusted this shop and took their word for it. After bringing the engine home I ran the vin number and it turns out the engine had over 150k mils on it. So I went back to get my refund and talk to them about it. First they didn't even want to give me a refund even tho the receipt said that I have 10 days to return it so it looks like they don't even know their own policies. After I handed them the recipe I told them that they told me the incorrect mileage and their response was that they get miles from the vehicle rather then the engine which then it clicked to me that they can just lie about how many miles the engine actually has. Rather then being honest they just lie about it give you a lower mileage and when u complain or look up the vin number they protect themselves by saying that they get the mileage from the vehicle or what auctions tells them. It took me 30 seconds to look up the vin number of the engine I'm sure that a practice that they can integrate into there business practice but who needs to be honest to there costumers when u can lie and make more money. Also they'll charge u a 25% restocking fee so which for me was $160. I'd avoid this shop if your looking for an honest business but if you have to make sure to request the vin number of the engine and not the car. You would think that a shop of this size would be able to afford carfax account but what who needs that anyways. Also side no the will take 5 bucks of your invoice if you give them a 5 star review so they basically bough their reviews.

kapishilization b

05/26/2020 20:10:06

Too high prices one person gives one price and when you go there the price is higher and they say we never quoted you that price! So 1hour or more drive for nothing!

Shawn Tahirshawn

04/08/2023 08:02:03

They had the part i needed but only problem was "Is face mask not required here?" Person helping me not wearing face mask, guy's working in the back coming in and out not wearing one. While I was there another customer came in without face mask???????? So i guess face mask not required here? Come here at your own risk.

Dr. Tom Hawj

08/19/2020 23:56:37

STAY AWAY FROM THIS BUSINESS, they give you a price over the phone, when you show up in person to pay and pick up the parts, they increase the asking price! Not worth it to get negative reviews!

Mike Lomond

12/18/2021 18:38:28

I was at the store for Honda Ridgeline steering wheel on Saturday September 21, 2019. The part is very good. The service is excellent. Staffs are friendly and very timely. Highly recommended.

Andy Le

09/21/2019 21:06:10

Be careful when buying parts from this (JUNK-YARD) its junk customer service the only care about the $$ they always sale you defect parts Cockroach!

mansoor alduleme

05/19/2023 17:55:35

Don't ever buy a engine from them!!! Took it back with the 6 month warranty, its been two months and I haven't hear from them!! And don't even go to BBB My Complaints, they're pointless, apparently my complaint has been closed due to company's failure to respond.

B

07/02/2015 17:24:50

This place is a joke when it comes to costumer service. Be aware of electrical parts

A. A.

08/04/2023 20:08:16

Do NOT waste your time there. They tell you one price and then up the price once you are ready to buy. And, when I told the manger I was taking my business somewhere else, he told me he didn't care.

Joanna Hurtt

08/23/2016 22:30:19

A bit pricier than I expected, but had exactly what I needed and had it out for me in no time.

Mariana o

07/24/2023 23:20:39

they are really bad in business and disrespectful persons so when you ask them for the price they give you one price over the phone when you go there they changed their mind and they give you double price and wrong part I drove 100 miles for that part shame on you Mr Ben

Ajmal Mayar

08/12/2021 15:36:31

Gives false advertising for car parts

mohammad kha

02/16/2024 20:28:36

I love this place treat you like family always stand by there work if something goes wrong they make sure to fix it. Ask for Ruben he's a joker tell him a joke and make him laugh he take 5$ off. Tell him senia sent you

maria Wilhelm

01/31/2018 21:08:50

Very disappointed ..... Vent there on Saturday they told me wait time to remove part will be 30 minutes and up waiting for 2 hours Ask for a discount they said no Lots of promises.... Not happy

Tolik Say

08/22/2020 21:53:10

Dishonest, not trustworthy. Lots of excuses. Never offered to located another part. Save your money, time and buy elsewhere. Really bad customer service. Better off with LKQ, seriously.

John

11/30/2019 04:50:54

Good customer service 👍

عادل Bashir

11/05/2023 21:59:10

These guys are crooks. Will sell you parts for over priced and lies about mileage on engine just to sell it. Sold me one with 100k which had 200k. BAR will be up there a$$ soon to close their doors.

Tommy Saeteurn

10/28/2017 06:38:04

Never buy from this company you never getbyour money back. Very bad customer service. Try to buy eather LKQ or Rancho Honda.

Dariush Niknia

04/12/2019 10:56:37

trustworthy... I made a mistake by ordering the wrong part and they sent me the correct part that i needed for free. not too many junkyards do this

ziyad zeidan

09/18/2019 22:01:34

Address:	3590 Sunrise Blvd #5, Rancho Cordova, CA, United States
Phone:	+1 916-631-6371
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 82 Reviews
ZIP Code:	95742
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Sundays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		8:00 AM - 2:00 PM
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

HAP Auto Recycling JunkYard in Rancho Cordova (CA)

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