This rating is based on customer reviews, inventory size, pricing, and service quality
Black Diamond Auto Sales in Rancho Cordova, CA earns a strong 94/100. Reviews cite a friendly, low-pressure team (Andy, Armen, Nathan, Jacob, Devin), transparent pricing, fair deals, quick paperwork, and financing that’s often fast and budget-friendly. Shoppers like the wide inventory, clean vehicles, test-drive ease, and provided Carfax. Common complaints are fewer but pointed: some allege misrepresented vehicle condition, dirty units, and surprise DMV/back-registration fees—so inspect carefully and verify totals. Overall, customer service and value stand out, with rare hiccups.
Address:
1940 Zinfandel Dr Q, Rancho Cordova, CA, United States
What clients say about Black Diamond Auto Sales in Rancho Cordova (CA)
Called on a Monday to ask about a 2008 Mazda3 hatchback that I was interested in.
I let Jacob know I would be driving about 6-7 hours and I wanted to arrive prepared. He let me know my best options were too buy it cash or get approved for a loan myself.
Told him I'll handle it and that I'd call back with an update. Jacob was very friendly and helpful.
Call back next day on Tuesday to let them know I was approved and spoke to someone who is "not Jacob" and not the manager. Dude spoke to me as if I was actively taking a wizz in his Cheerios.
After putting up with his disrespectful tone I finally just ask for a ball park number that we can agree to and his response: "I don't have the power to make financial decisions"
-_-
I tell him to ask Jacob to call me back and he comes back with another mouth full of attitude saying they're always getting calls and too busy to take my number down and I'd just have to call back.
Yeah, okay.
Well, "not Jacob," you may not have the power to MAKE financial decisions, but you sure have the power to LOSE financial opportunities.
I had NO INTEREST in calling back after that conversation. Instead I just went back onto cargurus and found a better deal closer to home.
Your loss is my gain I suppose.
Word of advice to the dealer:
If a dude doesn't have the authority to say yes or no to an offer, don't let him answer the phone!
DO NOT trust these guys. We recently bought a car from them, and already have to put $2k into the car. They were not honest about the shape the car was in. Would never buy from here again. Also really pushed for us to pay cash instead of financing.
Great selection and transparent pricing. I found exactly what I was looking for, and the purchase was quick and easy. Thank you Black Diamond Auto team.
This dealership made buying my car simple and stress-free. The staff was honest, and the financing process was straightforward. I’m very happy with my purchase!
These guys are a Joke, they dont even check if the cars have oil in them they sit for years!
Sell you a Car with back registration over 3 years old and sneak it in on the paper work
Then you end up paying Back Fees! Cars have no Mats and dirty. Bring your Mechanic trust me. Bunch of Shady scam artists! I will be Reporting them to better businesses
Spent a couple of weeks looking for a good used minivan for my elderly parent. Came across one listed at Black Diamond and stopped by their lot when I was in the area.
They are located in the back of a fairly large area used by several car dealerships just off the intersection of Sunrise and Zinfandel. It's easy to see their office as you navigate into the lot.
The entire team there was very friendly and professional, and easy to work with. No pressure tactics and the vehicle was marked for a good deal. Took a test drive of the vehicle with one of them and once I decided to purchase the process was pretty quick and easy. It may take a bit longer with financing so can't speak to that part.
The minivan was clean and continues to perform well after a week of use. They provided Carfax and other documentation along with the regular paperwork. There is a small aftermarket warranty they really encourage given these are used vehicles and there's only so much they can verify.
No issues to report with the car and just waiting for some paperwork from the DMV. Definitely can recommend them for cars.
I just bought a used car for my daughter from these folks and they were great. Nathan handled our sale and he was polite and professional. We saw the car we wanted listed online, called to confirm they had it, test drove it and paid. All told we were in and out in maybe 2 hours (despite my bank giving me some trouble about such a large purchase). It was a great car buying experience.
I had a great experience buying my car here. They let me test drive without putting extra pressure on me like other dealerships do. The staff was very helpful and provided excellent customer service. I’ve already referred all my family and friends!
Before you purchased the vehicle, you had the opportunity to inspect and test drive it. We also offer all customers the chance to buy a contract cancellation option and to have any vehicle inspected by a third party before purchase
THIS was an answer by this company to an unhappy customer..Blame the customer
Ok then....
Went by to look at a 97 Accord that supposedly had only 59k miles. Probable no, possible yes. So off we go from Marin.
The car's condition is listed as "like new"..
First thing I see is the paint. No shine just dull oxidation. Next I open the door and it smells like the car had been sitting for years.
I mention all these things to I think is Omar and is reply is "its an old car what do you expect?"
I expect honest description
Looked at a 2006 corolla supposedly with 60k. First thing I see is a repaint.. Nice job nice color but the left rear door was repaired by what could have been a one armed person that was blind
His is excuse "no car is perfect"
Goodbye
BUYER BEWARE
I just now saw this lame response from Diamond.
Seriously my visit did not "meet my expectations"?
NO your company LIED in your description of the car.
These people are truly the best. My car buying experience couldn't have been any more pleasant. Andy, the best,! So caring and got me into just the right vehicle and Armen got the financing handled for me that worked just perfect. These people really care about the customers, unlike so many others that just get the sale!
I will recommend this place to all of my friends
Purchased a used car here and everything was transparent and the car runs great. Quick process and honest advice highly recommend for first-time car buyers.
Just bought my 2024 Chevy Corvette C8 from Black Diamond Auto Sales and couldn’t be happier. The process was smooth, the team was helpful, and the car is everything I wanted. Highly recommend!
Buying a car can be stressful, but the people here made it easy. They were upfront about all costs and made sure I was comfortable with my choice. Thank you Jacob Black Diamond Auto Sales
Everyone at Black Diamond Auto Sales is incredibly personable and helpful. Thank you Andy for amazing communication and dedication! It was a very refreshing experience for buying a car
I came in being referred by my friend and I’m so grateful for that. I was nervous but the process went very well and I’m now riding away in a 2020 Toyota Camry. God is so good! Thank you Armen and Jacob! You both were so great to work with and I really did enjoy my experience!
Great experience, was greeted by Devin while looking for a car for my son and he had much knowledge on which car was the best fit. Was an easy process and would recommend anyone looking for a vehicle to check out this place first !
Andy took great care of us. Finding a used car is never easy but he was very knowledgeable and helpful throughout the process of buying my BMW. Would definitely go back to him for future purchases
Black Diamond Auto sales was amazing. My sales person Armen, was very helpful every step of the way.
The sales team very professional and kind. A trust worthy team. Everyone has a sense of humour and it was a complete pleasure to buy a car from them. I would highly recommend this Auto sales to family, friends and strangers a like!
Great experience . We were in a bind needing a used vehicle and they really took care of us. Might I add fast! Even at the most inconvenient time of the year. We are very with our car & the excellent service we received! Thank you Guys
I get very nervous going to car dealerships because it is so overwhelming. Nathan made me feel comfortable and took good care of my wants and needs in my used vehicle! Would highly recommend Black Diamond A/S !
I purchased my car from here and the stuff was super helpful, nice and professional! Special thank you to Jacob who guided me and gave the best advice on choosing my car! Definitely recommended!
DO NOT PURCHASE A VEHICLE FROM THIS PLACE. They lack integrity and are very dishonest. I purchased a vehicle and not even after being gone for 1 hour the vehicle started having issues. Lights all of a sudden started to appear on the dashboard so I immediately took the car to a local mechanic shop for a diagnostic check, and there were multiple things wrong with the vehicle. Not to mention the battery and computer system had been unplugged, which is why no lights appeared during the test drive. The system had not booted back up fully for the lights to reappear. When I went back to the dealership the same day that I purchased the vehicle to tell them about this issues they tried to lie and say that the car was fine and that the tire shop that they referred me to did something to the vehicle . I parked the vehicle because it was unsafe to drive based on all of the issues, lights that had came on , and a noise that the engine started to make. Three days later the car is now leaking antifreeze and overheating. This dealership is untrustworthy and lack accountability. SCAM ARTIST!!! Do not give them a penny of your money. If you’ve been scammed by them I strongly recommend that you file a consumer complaint with the state of Ca. Do not allow them to continue to rip off innocent people with their deceit.
To add to my post the vehicle was taken to the manufacturer dealer shop and the diagnostic check shows that EMC system and computer were completely wiped out. Being that the battery was unplugged the system had not fully rebooted so of course the vehicle was fine during the less than 5 mile test drive because the system had not yet fully rebooted. I have two different diagnostic checks that indicate the same findings and that the tire balance has no connection to the lights that came on. It hasn’t even been a full week since the vehicle was purchased and it is currently non-operable. I had to have it towed to the manufacturer mechanic. The reviews clearly show that this isn’t their first time deceiving customers. A large majority of the positive review are from people that are located outside of the United States. They’re clearly having people that they know write positive reviews for them.
And yes, I came back and threatened you with legal action because you know that you sold me an overpriced defective vehicle.
My experience was exceptional. After being jerked around by another dealership, Black Diamond Auto exceeded my expectations. They offered agreeable terms, and I purchased the car I wanted most! Jacob had all my paperwork ready to go. Andy handled the closing of the deal. If I ever need another car, this is where I'll go first. Thank you!
So far so good! We had a great experience with Nathan. We were very thorough with our questions and inspections of the car and them. They were very transparent and patient with our questions. They definitely have a no haggle price here. We bought a van from these guys and we had been doing our research for about a year before we were ready to buy one. These guys had the lowest priced cars and the best quality. Nathan is great to work with as well as everyone else there.
First off, let’s just acknowledge the fact that Andy you were super helpful. I really needed a car and it’s been rainy lately, so I appreciate them being open and helpful. It’s been a week and I can’t be more happier with my purchase. I got a 2009 Mercedes S550 and this bad boy is awesome! Make sure you guys check them out. Honest and fastttt approval and paperwork. Couldn’t ask for more. Thanks Black Diamond!
My husband and I were in search of a truck. We had been to one or two lots but had not find anything reasonable within our budget and price range. Additionally, our credit is less than perfect so we were worried about getting a good deal. The staff at Black diamond Auto sales was amazing from the beginning. They greeted us warmly, took care of us immediately, and even were patient with our kiddos running around the place. I cannot recommend them more highly. Thanks black diamond!
Needed a little extra help dealing with my credit union. Luckily Dimitri was professional and obviously very experienced. Picking up my truck today at the price I wanted. All of their vehicles come with 90 day warranty. Can't wait to try out the 4wd this winter!
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