Specialized Ford Auto Dismantling in
Rancho Cordova (CA)

Two outside side view mirrors were ordered. The photos on the website, that were available, appeared to show them in good condition. The order was placed on February 16 and was actually shipped around February 22nd. No biggie. The parts were sent directly to my mechanic and the box was nicely packaged showing NO damage. The individual parts were well wrapped, both myself and my mechanic taking notice. Upon unwrapping the well wrapped parts, each of the two mirrors/housing were damaged and unusable. An email with photos attached was immediately sent and was followed by a phone conversation with Karl, who agreed they were not useable, offering to either refund the amount or replace the two products. I chose to have them replaced, asking what I should do with the original products sent. He said he didn't want them and to give a him few days to find replacements as he, "...had great sources and should be easy to find." A week passed. Nothing. Then another week. Still nothing. I finally called and spoke with Tino who informed me that I had to send the mirrors back, as it was a new policy enacted within the month. Karl was out due to medical and he would need to be a part of the outcome and would bet back to me. Nothing. I called again, a week or so later after numerous attempts to get through, leaving messages and sending an email or two. Again, nothing. Finally, I get through to another guy who said, the same thing...would need to talk to Karl. No Karl...weeks later. Message left, no response. I clearly should have taken the option at the time offered by Karl to have the refund. Now, as I am getting no response to messages, emails and seemingly no one answers the phone as "no one is available" I am out the money. Customer service aspires to be terrible. The worst. Will update if this gets resolved.

WORST CUSTOMER SERVICE.

Great and fast transaction karlen was very helpful thank you