This rating is based on customer reviews, inventory size, pricing, and service quality
In Rancho Cordova, CA, Luxury Auto Dismantling Inc. earns mixed feedback: 65/100. Many applaud knowledgeable, friendly staff, faster-than-most part pulls, smooth shipping, and a solid selection of Mercedes/Audi/Range Rover parts—often hard-to-find and sometimes well-priced or even cheaper than big yards. Others cite price disputes and strict return/credit policies (no refunds, credits expiring, restocking or shipping deductions), plus quality issues (bad engines/transmissions, damaged parts), long waits, and unreturned calls. Verdict: strong for verified matches and on-site inspection; proceed carefully on refunds and warranties.
Address:
3551 Recycle Rd STE 1, Rancho Cordova, CA, United States
I try not to give negative reviews but this place is horrible. For several YEARS, I’ve tried repeatedly to purchase VW van parts from them that they have. I’ve seen them! There is NO FOLLOW-UP. Zero! Matt is nice but useless & non-responsive. He promises to be cooperative but isn’t. I don’t know what business they are in but in my experience, it is not the selling of car parts.
Don’t waste your time or energy here! You’ll just be disappointed in the lack of any customer service, professionalism or follow-up if any kind.
LUXURY AUTO HAS EARNED THE POOR REVIEWS YOU READ HERE!
Great customer service, great prices and quality parts for all luxury cars. George took great care of me, i would highly recommend this place thank you again!
Amazing place! Got the part I needed, the guy who helped me was knowledgeable and friendly. A quick and easy in and out experience! 10/10 would come again!
Very knowledgeable of parts and interchangeable willing to negotiate prices would recommend this place If you're buying oem parts this is the way to go never go to the dealership and get robbed
I had a great experience at Luxury Auto Dismantling. Cory was super helpful, knowledgeable, and made the whole process quick and easy. He went above and beyond to make sure I got the right part for my car and even double checked everything before I left. It is hard to find honest and reliable service these days, but Cory really stood out for his professionalism and great attitude. Definitely recommend this place if need quality used part and friendly service.
Avoid these crooks. They sent me a damaged product; sent back to them at my own expense for warranty replacement. Matt gave me the runaround for weeks and never sent a replacement. Took me for $250, the part itself and return shipping.
We had a situation where, after freight and a waiting period of a couple weeks, the wrong item arrived. Unfortunately, the business was not willing or able to rectify the situation, which was rather disappointing.
We hope this feedback helps others avoid a similar experience and encourages careful verification of items before purchase.
great business I’ve been buying most of the parts I need for my Range Rover and Mercedes The parts came from very long mileage vehicle vehicles Never have issue Cory great man thank you so much I appreciate it
The 2 behind the counter are very shady. Especially the one at the far left end. After looking at the reviews I seem to be another one who was lied to. I also had a store credit that I went to use only to be told it expired. Stop elsewhere as there are many good businesses and this is not one. People wonder why many shop online or ebay now and small shady businesses like this eventually close.
Do not buy from these people. They are dishonest and rip-offs.
They originally quoted me $650 for an engine with 85,000 miles—something he said we can both verify when I'm there. But when I arrived, they suddenly claimed there was a misunderstanding and said the $650 was for a transmission, raising the price to $1,000 for a barebone engine with no proof of mileage.
I waited over two hours while they claimed to be “thoroughly checking” the engine. After purchasing it, I paid a mobile mechanic $150 to inspect it before installation. He tested it with three different compression testers and found significant discrepancies between the cylinders, saying that I should return it.
When I contacted the business, they dismissed the mechanic’s findings—even though he used multiple testers—and demanded written proof the engine was bad. I offered to return with the engine and test it in their presence, but they refused, saying their staff doesn't work for free. They are disingenuous, and will rip you off. They should not be in business.
Needed a side mirror for the passenger door of my mother's S430. Thinking I was smart, I chose to just get the mirror and hardware without the shell. Well, not so smart... needed the shell. They came thru and Pops was very happy. Thanks, y'all. See ya the next time I need a part.
Customer service is very poor and prices are VERY high for an auto dismantler. I reached out to them through email with no response so I tried calling them. I was told I’d get a quote within an hour. Three days later I called back and they hadn’t started my quote. They wanted to sell me a front bumper for $1000.
The phone staff was very helpful and great to deal with, especially Cory. He made sure the part was in the condition we were looking for, took the time to give honest feedback on the condition and make the whole process smooth. We now call there first for parts and the service has been the same every time !!
Completely lied to me about a fender. I bought a fender with a small dent in the front which we both agreed is okay for a small discount. The sales rep told me other than the dent the fender fits perfectly. When I went home to install it the fitment was so bad. Looks like the whole fender is deformed and distorted. I let the manager know, he told me too bad there’s no refunds, you shouldn’t have trusted our word. Extremely shady business, do not go here, I’m surprised they’re still in business. I will be reporting them to BBB and anywhere else I can for their shady business tactics.
Shop has been around longer than most here on recycle road. LAD has a Knowledgeable staff and this is a shop that takes care of their customers who return happy in search of more parts for their cars. Ask for Matt if you want top notch accuracy without the lag of uninformed sellers at those other places you regret trying in the past.
Recently made a purchase here for my Audi Q7 the parts were in immaculate condition and was allowed to view them and inspect them before purchasing definitely appreciate the great customer service as well as prompt service when picking the parts out upon arriving. Will definitely look forward to more business in the future thanks George and the team I will definitely highly recommend them.
I needed a spare tire for my MB. I went to Luxury auto parts and the owner was very nice and actually he allowed me to try the wheel on my car and if fit I buy and if not no harm done. I find that very accommodating and a good customer relationship. The European car part in the same area didn’t allow me to do that and said no return at all even for a wheel. The Luxury auto parts is great and he has the best customer relationship. I ended up buying from him rather than the European car parts.
Best call I ever made! Service was fantastic. Dealt with Cory regarding a transfer case for my 2013 GL450 and his communication was clear and prompt. My rating may have started out with perfect timing and availability of the part that I was desperately searching for, but the other 4 Stars is for the great experience, fast shipping, and communication! The part came well packaged (which I'm sure the FedEx driver appreciated as much as I did!!!!). If I ever need a luxury part again, I'm checking with these guys 1st ! Jon Jones of Oregon
Have had the absolutely worse service from this place. I received the part I ordered damaged. Paid $775 for it and it was broke then I call and get the run around for two weeks from Steve since the owner George is out. Never given a call back with an update on replacement part so I order a new one elsewhere. Finally when George comes back he is un willing to rectify the situation at all. He tells me knew the replacement was ordered and on its way like someone would really pay that much twice just because. Then when he didn't get the response he wanted he hung up on me. Really wish I would have read reviews before giving them money. Be wear even if he doesn't have replacement part they will make you wait till it's convenient for them you will get no money or part if they don't have it. Take it from me you are better off looking elsewhere!!!
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