This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Import Auto Parts in Rancho Cordova, CA shows a mixed-to-negative trend: 45/100. Many praise fair prices, a few successful fixes (incl. hybrid batteries), and occasionally easy part finding. However, recurring issues dominate—wrong or defective parts, claims of no-refund/store-credit only, inconsistent inventory (told in-stock but not), long waits, and concerns over customer service/professionalism. Some report trusted dealings, yet patterns of returns denied and miscommunication suggest caution; value hunters may benefit, but verify parts and policies first.
Address:
3697 Recycle Rd, Rancho Cordova, CA, United States
I do not recommend doing business with this shop. I had a disappointing experience due to misleading information and a very delayed refund process. It took about 6 months to get my money back.
Horrible person we bought 2003 acura parts from him for 1700 dollers. Gave wrong parts and then he didn't want to return the money so he gave store credit. Went to get parts again with the store credit and he denies that we have store credit.
Mohammed is a scammer. Buying something from him and he meant to give me the wrong parts never gave me my money or get me the right part I been going back and forth for 3 months.....don't buy from him scammer
Should've listened to the reviews, don't go here. Drove 45 minutes cause the guy said he had what I needed there. Showed up, waited 40 minutes for him cause no one knew where he was, finally he comes back from wherever he was only to say he didn't actually have what I needed....
I bought some parts for my Acura TL they gave me a brken trunk latch & wouldn't take it back or give me a refund So I would advise and never buy anything from that place they are definitely bad business
It has only been my experience. The most dishonest person I have encounter when buying something for my car. Until today this guy owes me $120 because he sold me a defective part for my Acura TSX and couldn’t find me another one. I’m amazed that dishonest people like that still are in business!
Do not go here!!! Bad business , can't trust these people . They do not know what customer's service mean. I don't know how they runs thing's in there country but this is the United States not a 3rd world country ...cant treat people badly and tried to ripped people off without any thought...
DO NOT GO HERE, OR ANY OTHER PLACE IN THIS LOT/AREA. THESE GUYS ARE ALL THIEVES. I WENT TO PICK UP A CONNECTOR FOR A REAR VIEW MIRROR WHICH THEY PROCEEDED TO PULL THE WRONG PART , THEY PULLED JUST A PORTION OF THE ENTIRE PART AND DID NOT GIVE ME ANY SUPPLEMENTAL PIECES AND SAID "YOU ASKED FOR JUST THIS" AFTER ASKING SPECIFICALLY FOR THE WHOLE PART. THEY WILL CHARGE YOU FOR THEIR INCOMPETENCE OF "LABOR FEES" BUT WILL ASK YOU TO PAY FIRST AND SAY "DONT WORRY THE PART IS GOOD". I EVEN ASKED TO SEE THE PART FIRST AND THEY SAID THEY HAVE TO "PULL THE PART" ONLY WHEN ITS ORDERED AND CANNOT DO IT BEFORE. ONCE THE PART IS THERE AND YOU FIND OUT ITS NOT THE CORRECT PART LIKE MOST OF THE OTHER BAD REVIEWS HERE, THEY WILL SAY "OH I CAN ONLY REFUND YOU STORE CREDIT". NO ONE WANTS TO COME BACK HERE, STORE CREDIT IS ABOUT AS GOOD AS COMPOST. DONT COME HERE.
The worst possible experience. I was to buy seats for a civic and they lied to me and sold me the wrong year and totally wrong seats. Then they tell me I can't return it. So much stress and headaches went into dealing with them. Stay away from them don't spend your money on them.
DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE VERY UNPROFESSIONAL AND WILL ONLY WASTE YOUR TIME, I ORDERED A TRANSMISSION AND THE DAY I WAS SUPPOSED TO PICK IT UP THESE IDIOTS TOLD ME THEY HAD ACCIDENTALLY SHIPPED IT WHEN IM PRETTY SURE THEY DIDNT EVEN HAD THE PART OFF OF THE VEHICLE YET. PEOPLE YOUR BETTER OFF TAKING YOUR MONEY ELSEWHERE.
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