I have had excellent experiences at Maurice’s —very quick and reliable service. The team was incredibly helpful with my wife’s major A/C repair and also with a small fix on my own vehicle. Honest, efficient, and professional. We’ll definitely be coming back!
From the time Jackie answered the phone and then Jay arrived I was very happy I called Maurice’s with my tire issue. She has the most friendly voice, helpful, and great customer service from all others that I had called that day. Jay arrived, explained everything so good and was extremely nice and helpful. Highly recommend!!
I had a marvelous experience when took my car to Maurice’s Auto. First I was treated as if a family member or a VIP. This business is well concerned for the customers problem. I was greeted by Dametrius, he explained the cost and price of the job, which $4000.00 less than the company was using. Then I was told it would be done in 2 days. The last mechanic had my car for 4 days. Maurice even let use a loaner, no charge.
If you want good service, outstanding quotes for auto repairs. This the place to go, good people, service, honest and making sure the customer is well informed and no hidden charges.
We had an amazing experience with Maurice's. Jackie at the front desk and the service manager Demetrius were absolutely wonderful at answering my 1,000 phone and questions. They have the best pricing AND quality in town. We will definitely be going back there for all our vehicle needs and recommending them to all our family and friends.
Maurice's does not provide diagnostic data (such as pictures or videos) for vehicle assessments to the customer, even upon request. My experience to date with this company:
I took my vehicle in to Maurice's based on a friends referral d/t s/s of an oil leak, despite it not overheating but the oil indicator light had come on.
Following 4-5 days, I was told my vehicle was repaired for said oil leak by Demetrius (part owner at Maurice's) and to come pick it up (which implies due diligence to test drive it prior to stating it was complete.) I got there, paid bill, and was then informed close to 2 hours s/p the time I was to pick it up that something was wrong, they needed to keep it longer, of which I wouldn't be charged additional.
I was called the next day, the owner states it was X problem, then I am billed additionally. When I drove it home, it was not handling correctly, so I contacted Maurice's. I was told to bring it in the following day. The next day, Maurice's mechanic looked at it stating all prior work was good, no signs of oil leak but I needed new tires.
I then took it to Audi of Lakeland, they filmed a video of the oil leak, notes none of the repairs were needed that were performed by Maurice's. I also took it to another mechanic for a 3rd opinion, he notes the same oil leak issue with photo evidence provided of oil leak (same one Audi had found).
Perhaps this company is potentially negligent in standard operating procedures?
1. ) Either Maurice's does not require adequate training/certification of their mechanics to diagnose and repair Audi's:
2.) Does not provide visual documentation to substantiate work or ...
3.) Perhaps something more nefarious.
I would sincerely recommend finding another mechanic shop.
On Saturday morning, I had an emergency happen while driving with my son and had to pull over in a panic. Triple A was going to take 2 hours. I googled the nearest mechanic to me and Maurice’s popped up. I went there and explained my situation, they took my car in immediately and helped me out. They were extremely kind, understanding and beyond accommodating. Thankful that I came across them and although I don’t live in the area, I will recommend them to anyone I can! Thank you to the staff at Maurice’s!!!
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Maurice's Auto Shop in Lakeland, FL
While on vacation in Lakeland, our car suddenly broke down. We called AAA, but unfortunately, they couldn't help because we needed a new alternator and battery. The only auto repair shop they recommended was Maurice's — and we are so glad they did!
From the moment we contacted Maurice’s, they were prompt, professional, and incredibly understanding of our situation. This all happened on a Saturday, and not only did they tow our car to their shop, but they also worked on it on a Sunday so we could have it ready to go by Monday — just in time for our drive home.
When we went to pick up the car, Maurice himself was there to explain all of the extensive repairs that had been done. He took the time to go over everything clearly and thoroughly, and we could tell he genuinely cared. He truly went above and beyond for us.
We were beyond impressed by their dedication and customer service. They made a stressful situation so much easier, and we are truly grateful. I wouldn’t hesitate for a second to take my car to Maurice’s again. Highly recommend!
They are rip offs!! My son car got towed and they tried charging him $300 for a broken window which is illegal when he went to pick up the car he should them the law they dropped it down to $100 on top of the tow, he paid just get his car back, we later found out they can’t charge more then $25 so we were advised to reach out to Polk County Sheriff so we are filling a complaint with them and the BBB
I’ve been bringing my car to Maurice’s Auto Repair for a while, and I always leave feeling taken care of. The team is super friendly and does great work. Demetrius is awesome — he’s always on top of things and makes sure I understand what’s going on with my car. Highly recommend!
I wish Maurice's was in Houston because this would be my auto shop.
Had a problem with my truck while visiting Lakeland, needed it fixed fast to get back to Houston on time. Maurices's had my truck on the rack within 30 minutes of arriving. Gave me an estimate before noon and had me out the door the same day.
Excellent work for a fair price, Good communication and a very nice waiting room.
The most impressive thing was how friendly and family like everybody working there was which makes a difference in their pride and performance. They're joking with each other and the customers, greeting each other, Helping each other. It's clear they work together well as a team, and to me that makes a difference in the outcome.
Maurice is personally involved with customers , helped to expedite things when he heard my situation, much appreciated.
Car overheated. Maurice’s came and picked up the car and inspected it and called to let us know what needed to be done.
Within a reasonable time the car had a new radiator and transmission and we were back in business.
I am the owner and operator of a professional auto detailing business here in Lakeland. My brakes locked up on me two days ago. I thought it would just be a minor fix, so I took it to these experts, and they diagnosed in the problem it was much more severe than it appeared. My back left axle Was bent, and my brakes were completely locked. They needed the vehicle for extra day and got me back on the road to service my customers they now have me as a lifelong client will definitely be using them in the future, and I highly recommend their services!
Thank you Demetrius for taking care of my alternator replacement under warranty from Lakeland, FL to Naples, FL. I appreciate your professional prompt service to get me back on the road to resume my busy life and the need for having my wheels. Your communication through the process was greatly appreciated and I highly recommend Maurice's Auto Repair for all your auto repair needs. Thank you again, Jane Wayne
Maurice’s is the place for your vehicle!! The staff is so friendly/helpful. Our work van was in bad shape, Maurice and his team kept it honest and told us exactly what our van needed for an exceptional price! We just found our “go to” place for all of our vehicles!
Don't ever go to the dealer for your repairs, Maurice saved me $600 over the dealership. Dealership wanted $1900, Maurice $1300. Plus the owner himself is always around to help you. And the work is the best quality....like new. Thank you Maurice!
I unexpectedly got stuck on the side of I-4 one morning on my way to work, and of all places it was at the top of an overpass. I gave Maurice's a call, as they were recommended by my insurance company, and I'm glad I did. One of their drivers named Jay went out of his way to get me immediately off of the Interstate because he strongly felt that was the most concerning place for anyone to be stuck. Even though I could've waited, the fact that he cared that much to pick me and my car up first speaks positively about his and company priorities. In hindsight, if it were one of my family members who were stuck then that level of concern for someone's safety is a clear indicator of the genuine care this company and it's staff have for those who need help! Thanks again to Jay and Maurice's Towing! You guys were/are greatly appreciated!
They saved the day for us! Came in on tow truck after being on the side of the road for 3 hours Saturday afternoon & Dimetrius was able to order pickup install the proper alternator & Charge up the system! Great Service like this is so well appreciated! This situation could have been an absolute disaster & Maurice's turned into an Outstanding Positive Day 💥
I was looking for a valve adjustment, I called several different shops, the prices were crazy, and I remembered Maurice's from a long time ago, so I gave them a call. Liked what I heard and dropped my vehicle off. Then I got a call from maurice.
Was I able to come to the shop to see what they were seeing. Well my vehicle had 336,000 miles on it. Maurice could tell it had been maintained and he went over some options. Seems a lot more was going on internally than I thought.
Looked to be that the oil pressure wasn't reaching the cam shaft. Throw money at this engine, they do wear out, or take that money and get a replacement engine.
Just get a new one, right? It's more complicated than that, but not now.
So I decided to swap the engine.
24 hours later maurice calls and tells me the vehicle is ready! I tell Maurice I don't have a ride. No problem he says and sends someone to pick me up!
Blah blah blah. 500 miles later and running like a sewing machine we are very pleased! I won't go into all the details at the closure of business, but, and this is only me , you might want to at l
east talk with Maurice if considering an automobile repair.
Yeah, I strongly recommend it.
Thank you everyone!!
There are still good people left! If we lived in Florida we would only take our business to Maurice’s.
Our car died while on the I4 and they took us in, helped us make our “appointment” and fixed up our car. We are eternally grateful!
And that daughter- what a cutie!!
Impressed with their work, communication, and efficiency! Maurice repaired my BMW this weekend. Had I been aware he repaired BMWs I would have utilized his services much sooner! Certainly will be a customer for life. Thanks so much Maurice!!
I wish I could give 100⭐️ to Maurice’s! I was actually on my way to another shop that’s closer to home and on the way my car completely broke down! Maurice and an employee pulled over to help me push my vehicle out of the road literally called his shop to bring him some tools so he could fix it on the spot!!! Had me back on the street writhing 15 minutes! Anything vehicle related for me and my family will be taken care of right here at Maurice’s! 🙏🏼🙏🏼 thank you.
I can’t express how much gratitude I have for this shop, especially Demetrius, I was in a tough spot, completely stressed but he truly worked with me. From the moment I walked in, they treated me like family, going above and beyond to make sure I was taken care of. Not only did they give me a GREAT RATE but they also got my car fixed in no time, making the whole process stress-free and seamless.
It’s rare to find a place that genuinely cares about its customers, but these guys do. I never once felt like just another customer—they showed kindness, patience, and a true willingness to help when I needed it most. If you’re looking for a mechanic who actually cares and will work with you, this is the place to go. Thank you, Demetrius you have no idea how much this meant to me! You’ve earned a customer for life. ❤️
I’m a new customer. I had 3 cars towed to their facility. Gave me a fast and courteous service from the staff to the owner, Mr Maurice himself. The tow driver, Jay, is a professional and skilled technician. AAA gave up on my collapsed suspension Benz but not Jay, he worked out his special technique and skills to load the Benz to his flat bed. The staff are all pleasant and answers the phone immediately. Looking forward to a great working relationship with them. I’m a car collector. More power to your company.
When my car suddenly had an issue on the road, I literally rolled into Maurice's parking lot with a flat tire. The crew at Maurice's was professional and immediately took care of my vehicle. Their service was amazing and I would absolutely recommend Maurice's, without hesitation.
My tow truck driver Jay was very professional and very knowledgeable of what the shop could offer to assist me with my car troubles. He went above and beyond to provide suggestions and Maurice’s shop will definitely be top of my list when I am ready to fix my car. Thanks for all your help Jay!
I was referred and overall had a good experience with Mauruce's auto, although I was a little skeptical & worried he kept in touch with me, made sure I had a loaner, and explain to me the issue of the car & what was being done! Picked my car up it was all cleaned up & riding nice as of now. Thank you for a good experience!
Took great care of my van! Knowledgeable and very thorough, I think this is where you want to go to keep your vehicle in good condition for the long term. Maurice himself worked with me to get everything just right and then walked me through all the work that was done when I picked it up. Really gives a lot of confidence. Thanks guys!
So last week, I had to take my vehicle to an auto repair, because it had been leaking some type of liquid. I thought it may be the transmission, and I was very concerned. I called and spoke to the manager, Demetrius, And he told me to come in a couple of hours later. Much to my relief, it was just the oil filter. So I went ahead and did an oil change since it was coming due very soon. The treatment I received was second to none. Demetrius was so professional and helpful. He’s also very handsome. The ladies in the front office, Jackie, and Janelle, were very helpful and kind. Carlos kept us updated as they worked on the vehicle. All in all I felt like I was amongst family. What an awesome experience I had at Mauricie’sauto repair.
I never post reviews but Maurice's Auto Repair and Towing have done such a fantastic job with my car I want to let people know.
I bought a lemon that needed far more work than I bargained for, starting with a hard to find transmission. Brakes, alternator, plugs & coils, arm controls & tie rods. Their quoting on labor is by the book and that's what you'll pay.
Maurice, Demetrious, Carlos, Alex and the office staff are always courteous, helpful and responsive to my questions.
I brought this car to the right place!
I had an amazing experience with Maurice's auto repair and towing. My suspension had snapped so I was told just one side the rear shackle joint and that was it by a friend. However when I brought it in for further inspection at another shop it was clear that I would have to replace the whole thing springs and all. The first shop was unable to find the parts necessary as I have a 2003 Ford Econoline 250 and the parts are discontinued. A friend referred me to Maurice and when I called they just told me to bring it in right away no appointment necessary. They then went through the trouble of leaving my van on the lift so that they could locate and match up the parts necessary to do the repairs. I live in my van and so for me this was an amazing gift. Because I had to leave all of my earthly possessions in the van, I took great comfort that they were being kept safe while these amazing guys searched for the parts. Not only did they find the parts but that suspension is like new. I feel like I am driving a luxury vehicle right now. I couldn't possibly have thanked these guys enough his entire staff as well as Maurice were incredibly generous with their time and energy. Once they found all the parts, they worked late into the night to do the repairs so that I could get back into my home as soon as possible. Thank you thank you thank you!
Jan 15, 2021
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