This rating is based on customer reviews, inventory size, pricing, and service quality
For Webb's Towing & Recovery Services, LLC in Lakeland, FL, recent feedback skews positive: many praise professional drivers and quick response, careful handling (light and heavy-duty), helpful roadside fixes, and fair, upfront pricing. Yet notable complaints cite rude or hostile phone/front-desk interactions, missed or late appointments, unsafe tailgating by trucks, a disputed damage claim, and uneven parking-lot enforcement. Little is said about inventory variety, yard organization, or parts-finding—reviews focus on towing. Net: strong field work but inconsistent customer service. Overall score: 80/100.
What clients say about Webb's Towing & Recovery Services, LLC in Lakeland (FL)
To be honest I’d give 0 stars if I could. Horrible communication even worse customer service. Prices are increase without notice until it’s time to check out.
I had a very disappointing experience with Webb’s Towing.
Per their policy, I called one hour before arrival to confirm the vehicle was ready for pickup. I was told multiple times that it was released and ready. However, when the tow truck driver arrived, the front desk employee refused to speak with him and claimed no prior call had been made.
When I called back to resolve the issue, the employee began yelling, would not allow me to explain the situation, used profanity toward me, and hung up the phone.
This level of unprofessionalism and hostility toward customers is unacceptable. I hope management addresses this matter seriously.
Today on my way to work and Old Goldie my 1999 Saturn lost power and I was stranded on the side of the road and Webb's Towing was really quick and professional.
Selena and Richard at WEBB TOWING shout out. Selena made sure I knew up front cost no hidden fees and was very professional. Richard above and beyond, made it look so easy, calm voices both of them, try to ease my hysterical crying. Thank you Webb Towing for being that company.
2 coolest dudes helped me out...got nailed(18 wheeler)... came out in 2 trucks, 1 for the trailer 1 for my baby(tractor) ...they were so cool..did that shit in the rain...thanx fellas!! Sorry didn't catch your names...but yall know....thank u brothers again...appreciate what u do!!
After a long monday, my avalon wouldnt shift anymore. I had to call a towing company, and webbs was my 1st choice. Ive had dealing with them for years and honeatly they are the only ones i trust with towing here in Lakeland. A special shout out to Dylan; he was very professional yet personable. He showed me where the problem was and even had my girl and i laughing all the way home. I appreciate it a lot. Thanks yall.
Best tow service ever, if I could give them 10 stars I would. Called the tow company and this very caring and compassionate driver came right out and towed my car that was not drivable. I believe his name was Norman? Tall, bearded handsome fellow. I can't thank him enough. This gentlemen was so professional, efficient and handled my car with care. They really went above and beyond to provide the very best service. I HIGHLY RECOMMEND Norman and Webb towing.
Great people. They had to change a flat tire. Came before I expected. Every thing went beautiful. GEICO is my insurance company and that’s who they usually send. Great Service thank you Webb Towing. Theresa Antonelli
I had a fantastic experience with Webb’s Recker service! From start to finish, their team was professional, efficient, and friendly. They handled my needs with great attention to detail and made sure everything was completed on time. I especially appreciated their prompt communication and willingness to go the extra mile. I highly recommend Webbs Towing.
Never got the service BUT!! One of their tow trucks were basically two feet behind a car then sped off. Completely unsafe and just stupid to do in a company car especially no one provoked the people in front were just going the speed limit.
I was McDonald's hwy 27 9/16/2024
Why you choose only 3 bobtail truck
Saying that you gonna tow us if we don't leave when the parking is full of truck w trailer and only targets 3 truck
If you want us to leave make everyone to leave too
I had my gas tank damaged from this company.i have a all wheel drive bmw that was pulled with chain hooks on to the flatbed.when I called to complain about the punctured hole underneath my gas tank,they said they didn't damage the Vehicle so I was stuck paying for the repairs
Just here to get your attention, We agreed on a time of 8-9am for a delivery of vehicle. I’m expecting a delivery at that time, as well another family is waiting to have the vehicle towed off their property. They’re texting me wondering if someone is coming. I set my phone to DND when I’m driving for WORK or at night when I’m sleeping. If you can’t get a hold of me, shouldn’t you stick to the previous agreement and not put it on the customer? So the agreement is cancelled and is awaiting for me to respond as well the other family has to wait for the vehicle to be removed from their property. It’s your business, you should cover more bases so the agreement is met. It’s 1pm and still waiting to have the vehicle towed to my home, as well the other family is texting me. You should own it.
Webb’s did a great job helping my wife out recover from a wreck on I4. They’re very professional and helped calm the situation in a very stressful one. Great job Webb’s would recommend to anyone
I had the rudest most confrontational woman answer the phone and be completely unwilling to schedule the pick up of my RV. Everything was wrong. The pickup was requested for two days from today and the question was if the tires were good I said they were but I am unsure if they are flat and she instead of just informing me of my expectations she is telling me how they are going to penalize me and not hook up to my rv when I just need to know what to do and when they can book this. I called for an estimated cost and she was completely unhelpful with what I've been fighting so hard to accomplish. I've worked and saved all the money I have to move this RV and I just need a ball park estimate and to book it to be transported and I've got almost a thousand dollars why am I unable to get any progress with a professional towing service I have money I need my RV moved why is there so many issues with this? What a completely rude and unprofessional person to have working for you representing your services. She acted like I couldn't afford it but even if I were in poverty what gives the face of your company to down talk me because of that? I'm embarrassed for you if you are not. Salena or something close is her name but I may forget that what I remember is Webb's towing service totally disrespected me and my needs
Very amazing place I called them for a tow they gave me a reasonable price a got the job done fast ! If I ever need a tow again I would definitely return back to them !
1241 W Memorial Blvd, Lakeland, FLAuto repair shop
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