This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Premier Auto Recovery LLC in Lakeland, FL skews positive but mixed. Many praise professional, courteous staff (Tammy/Austin noted), fast response, and fair pricing; several say personal items were carefully secured. A smaller yet serious cluster alleges rudeness and missing belongings, creating trust concerns. Wait times are rarely cited and service at night is reported quick. Overall: 76/100. Strengths: friendly service, speed, clear pickup process. Common complaints: perceived unprofessionalism and alleged item loss. Sample size here is limited, so trends may evolve.
What clients say about Premier Auto Recovery LLC in Lakeland (FL)
The most humblest and happiest people in the world I can’t even explain how thankful I am for them when I tell you we got everything back if people say other wise there lying if I could give them 100 stars for a review i would
Very unprofessional. Stole cash out of a wallet in my truck then got all defensive when they were asked about it. Scum of the repo industry. Yes this is being reported to the bank. Makes the honest repo company’s look bad when people like this pick up a car. I hope the finance company stops using this place. They are going to end up with a lawsuit on their hands
Tammy is amazing , so sweet & veryyyyyy understanding , the guy was also very professional !! We had no issues with personal belongings being missing , or valuables missing in fact they actually took the personal/valuables out and put them in a big yellow envelope waiting for us to pick up :)
Written : 5/9/25
Amazing people!! Austin and Tammy were so helpful!! They made what could've been a stressful experience, everything else but that! Austin was so understanding, professional, etc... And Tammy... Wow!! Super sweet! They made everything so much easier! Thank you!!!
They not only stole my car and stole personal items out my car. Beyond the fact they’re unprofessional and racist to say the least, they’re refusing to take my call and return all of my items. I had my car two years I know what was in my car. But they lied and swore they put everything in these trash boxes and obviously it was a lie that’s why I’m leaving the review. I’d leave zero stars if I could. Thieves and liars. Don’t recommend!
The absolute nicest and most honest people I have ever met in this business by far. They made it easy to pick up my car, and my car wasn't missing ANYTHING AT ALL from inside. All my valuables and personal items were accounted for. Very nice, honest people!!
1241 W Memorial Blvd, Lakeland, FLAuto repair shop
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