What clients say about A & N Auto Service in East Hartford Township (CT)
Would definitely give ZERO stars if I could. Lady that answers is disrespectful and harassed my wife swearing at her. Refused to allow us to speak to the owner, when vehicle was returned with damages. Calls off her personal number and thinks that it is business appropriate to talk rudely to people and then also critize how someone was raised. They're whole towing business is a scam and they're more worried about money than returning cars to the rightful owners. That's why they usually only recieve police tow calls rather than general towing!!! All I can say is terrible just TERRIBLE
The manager is extremely unprofessional. She gave me a wrong address. I then called her and she was very rude on the phone and asked “who raised me” and saying my mother didn’t do a good job.
The phone line is inconsistent with them hanging up on you mid call rather than asking to hold. The lady who inevitably did answer was rude and hostile simply when questions were asked. After going to address listed here and not seeing company i was redirected to 100 Wellington street where they actually keep the cars. After gps had me go inside i called to let her know i was in the lot where the gps said to go and was berated and told to get out until i pay her when i simply followed the address she gave. Cash only as well probably avoiding taxes overall a scammy business like most tow truck companies 0 stars
Uno de los peores lugares que puedes estar, la gente es muy ruda y no te brindan la información que pides, definitivamente no recomendable esta gente debería de buscarse otro tipo de trabajo!!!
the women that works in the office and answer the phone is the most miserable person I have ever delt with. car was stolen and towed to them and extremely awful experience and will let the Wethersfield department to stop using them, bad enough to deal with a stolen car and then have to deal with most awful person I ever had to deal with
These people tried to tell me I had to pay $125 to retrieve my belongings out my vehicle, not even to get the car JUST TO GET MY STUFF OUT OF THE VEHICLE!! I want to tell anybody who may not know, THAT IS ILLEGAL!!!!!!! Don’t let these ppl scam you please. They are running on scams, they didn’t ask for ID no title nothing. A complete stranger could’ve accessed my vehicle. The lady answered the phone like I called her personal telephone and not a business place. Absolutely disgusting. Sick my stomach
The woman that answered was absolutely rude. I don’t know her name because she didn’t even provide her name or even greeted me with the business name. I was being very nice and professional but this woman must have a very difficult life that has made her bitter and/or has mental issues because throwing all that venom towards someone you know can’t really do much about it is incomprehensible. She hung up on me for no good reason. I called back and asked to speak with someone else, but she said there was nobody else and of course, they have the car and I need to take it out. She had the power to treat me the way she did and that’s exactly why I say she is a bitter unstable woman because she wouldn’t do this if she wasn’t in that position of having the upper hand. I am shocked how any business allows this type of behavior. I couldn’t treat anyone this way, let alone a customer.
One of their trucks took a left turn across the lane I was driving in about 20 feet before the driveway he was turning into. I had to slam on my brakes and come to a complete stop. I followed him into the parking lot to get the name of the company and he began screaming at me. He was behind my car screaming out the window of the truck and got out at one point as he continued screaming at me. Being screamed at is easily ignored but reckless driving is putting people in danger.
Company towed car from a spot it was allowed to be in. They only accept cash and they literally tow your car to an area that quite literally looks like a dump. There are scratches on my car because it was handled poorly and was thrown in a snow bank.
So I met Chino through a fellow STI owner who has had work done to his car. I liked the work after seeing a few body jobs chino has done. Chino ended up painting my entire vehicle for a very reasonable price then a year later I took it back to him after a small ding occurred. Great service! Great people! Customer for life!!!!!! Thanx Chino
Great place to get your car fixed professional towing and good customer service I brought my BMW and Mercedes there for bodywork and the job came out great I will recommend my family and friends to go there and get their cars fixed
Timely pick up good service May deliver your car back to you after service is done if you're close enough. They also do body work that Master Hand belongs to a gentleman call Chino
A very disoriented driver called after getting a call from USAA Roadside Assistance with our job assignment. After slurring and strange questions I could only assume he was intoxicated. He also said we were really far away. He said if I could find someone else to do it let him know. USAA called and assured me that A&N said "They have high standards". I guess that includes the guy from A&N that called yelling at me, and then my husband that his driver passed a breathalyzer. I don't care if he did now, your customer service is unlike no other, in that you don't have any. Thanks for NOTHING!
The Stranded Family on the Road
Parking permit in plain view . AN towing was trolling Hungerford ST .Tried to hook up to my property .An caught him SAVED Driver rude / impaired .Been seen in my neighborhood looking for drugs Many times minus 1 you need my friend need surrender certification by state of Connecticut don't think I'm not watching nobody has anything good to say about you how do you get a contract with the Hartford Police Department anyway
So I was having a great dinner with some friends. Come back to see my car missing. Call this place, can't even understand this guy...needs help with english. I need to pickup the car and hes so rude he will actually hang up on you on purpose because it's "off duty hours" even thought the place claims to be open 24/7. Very sketchy. Doesn't have normal number.
Worst service EVER!!!!!!!!!!!!!! Carmelo you are a rude, obnoxious and ignorant little man. You dont have ANY PEOPLE SKILLS OR BUSINESS SKILLS. You are running a dirty business by charging people storage because they need to "write you a relase letter". Biggest line of BS ever. Learn your DMV rules and regulations first then tell me what to do. Obviously only way to make $ is to cheat people. Your drivers are Rude. Your office manager girl is RUDE and IGNORANT just as you. You think calling the PD will make my scare because Im picking up a customers car that was paid for and authorized for me to pick up. You SIR are a FRAUD! Biggest you are a RUDE RUDE RUDE LITTLE MAN. I will make a complaint to the DMV about this matter.
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