We own a local car dealership and we buy a lot of parts from this company. The Advance team are very knowledgeable and always willing to help. Specifically Gage and Jovan. We highly recommend this store for all your automobile needs. Keep up the good work!!!
travis is the goatttt he will get you right!! my step-mom needed a battery for her keys and he gave her a discount and did it in less then 5 minutes for her! he also does stuff on the side for car maintenance and repairs so let him bless you
I want to give James a shoutout. I came in a few minutes before closing and not only did he have an amazing attitude and helped me find what I needed, he also offered to pay for part of it because embarrassingly enough, my card declined due to insufficient funds…. 10/10 James is the man! 😎
Went there needing parts for my Mercedes E320, I think I worked with the worker named Gage, sorry if that’s not correct. I think it was a coil pack and I was asking for “long spark plugs” and he worked with me until I got exactly what I needed.
Came here on a day where I was driving around for work. My check engine light came on so I headed straight here since it was closer to me at the time. They helped me promptly and reassured me my car was ok to drive and got me on my way with my answers very quickly! Thank you!!!
Great service. I walked in there with an almost dead battery. Kailish tested it, recommended the replacement and even installed it in less than ten minutes!!
Beyond top of the line service. I run a small shop and usually use oreilly or autozone. The young men at this location Jevon and Gage are next level with their cust service and really go above and beyond for us at Hartford Auto Center. My mechanics have never been happier with delivery and pricing as well as their expertise to ensure we get the right parts efficently. These 2 are keepers and do a amazing job
Thank you guys you saved us this week and we will not forget it
For work and personal car Parts I almost always deal with Gage, he is always very helpful and knowledgeable in regard to all things car related! He makes it very easy to get what's needed without any hassle, we appreciate it.
The people were all hanging in one corner talking with each other and I was invisible. But one guy cam from the back and he gets all the stars. Very helpful and kind.I won't go there anymore. They need responsible workers.
I went in with a check engine light and they were able to help me out by reading it and providing me a printout of the problem. It saved me from having to pay for a "diagnostic fee" elsewhere and I was able to get the parts I needed for my cylinder misfire right there!
Had most of brake accessories for my vehicle. Employee called another AAP closest and they had my rear pads. Another was delivering my front rotors within a couple hours. A lot of money spent, but the employee got a discount put on for me. He was very nice and knew his job well.
Employees outside playing around with friends doing mechanic work in parking lot while customers inside store needing assistance asked the employee for a part he goes to find it never comes back come to find him outside having fun with friends in the parking lot while I was waiting inside store for himi asked a second employees who walks in store we’re is your coworker he tells me oh we don’t have the part your looking for Ike ok Wao I waited all this time while your coworker outside with his boys laughing fulling around ok thanks great customer service ghetto unprofessional never again will I come here
There is a total lack of urgency to service the customer at this business. I was made to wait 15 minutes while the employee conducted business on the phone and then bailing on me and not getting one of the other 3 or 4 employees to assist that was not waiting on anyone. I only went to this store because of a phone order that located inventory there so it'll be the last time. The CDC and the Gov. of CT recommends wearing mask indoors and so do Advance Auto, but they don't practice what they preach. Health & safety
Measures taken here
Mask required
Staff wear masks
Staff required to disinfect surfaces between visits
Safety dividers at checkout
2 out of 4!
I am such a constant customer of this place I am constantly getting perk rewards as most things you need as far as Auto parts depending on location sometime the staff is not fully trained or where what's going on in the store some people struggle to use the cash register I think they were ushered in only because they were family other than that overall it's a corporation it's a pretty good place and most of the employees are very knowledgeable and can help you out immediately.I did recently encounter some problems with the new folks who don't know how to deal with online customers in store I had trouble returning some items that I purchased online but I picked up at the store it's a girl in there that's familiar with me she calls me the online guy cuz I usually come to the store with my order already made out of this pick it up and I leave and I'm like one of the only ones that consistently does that you know even if I walk in the store and I see something I like I'll order it online and use my perk rewards and wait till it registers with the store and then grab it and leave it's a good way to be sure that if you lose your credit card or your receipts rather you are covered with the online records but I have seen an employee of two managed to mess up that's benefit of being a perks reward member it's a shame but it's a real currency it's going to happen in any business and people are going to make new mistakes that's just the fact that business the prices are pretty fair the selection is far and wide and there are some good experts that work at this place the older the better when it comes to customer service I still recommend it I give it four stars overall it's one of my best places to buy my auto parts I think you'll find great deals and a good selection that will suit your needs so don't be afraid to go and try it out the one I usually go to is on Wethersfield avenue is close to you know family and friends and where I usually hang out at so I tend to go there more than other locations further down the road on Albany avenue or the Burlington turnpike but they are decent places they pretty much the same wherever you go the staff makes the difference most definitely!
Quick services. The lady that helped me explained the warranty on the part I got very well. I am from another town and she was able to pull up my records.
- I went there today & the short kid young kid was disrespectful & rude all around 😒 He was screaming over me while I was talking to somebody for a part on the phone & the person helping me had to tell the young kid to be quiet and he kept screaming aggressively in front everyone including his co-workers telling them in a horrible manner to take my call outside because that's not his problem ; That was the last straw I'm ever walking into that horrible store with bad customer service ! Whoever the manager is needs to fire this kid because he obviously has zero respect in a store period !!
I avoid this store at all costs, unless I none of the other AAPs have the part in stock. They employees don't take their jobs seriously. Location has nothing to do with it. If you go across the street to Autozone, you'll notice a major difference in their employees.
I'm a 65-yr-old woman who was driving back to the Boston area yesterday, 7-6-19, from visiting friends in CT. I was on the highway when a sudden torrential storm hit. I turned on the wipers, and the driver's side blade shredded immediately, meaning I could barely see. I got off at the first exit and pulled into a parking lot to find an auto parts store. Google maps turned up this one. I called to make sure they were opened, and it was answered by a female voice asking if I could hold. I said sure, and waited. And waited. And waited. After four or five minutes, I started out anyway, since it was obvious I'd been forgotten. I was able to get to the store safely and was encouraged to see posters plastering the entrance claiming free installation of wiper blades. I went in, found what I needed, and paid for it, then said, "Can you help me put it on?" The guy behind the counter gave a self-satsfied smirk and said, "Nope." But the signs? "I'm here alone - can't leave the register." At that moment, a bored-looking girl came out from the back (showing that his "here alone" excuse was a lie), and I said, "Hi. I'm the one you put on hold ten minutes ago and forgot." That got a shrug and a "sorry."
I went out and tried to change the blade. The rain was so heavy I was drenched instantly and the directions soaked and shredded like wet Kleenex in seconds. I got the old blade off, but couldn't figure out how to get the new one on, so I went back in. There wasn't another soul in the store besides the guy at the counter (who was playing on his phone), so I asked again if he couldn't help for a second. Another smirk and a "nope."
Going back out nearly in despair, I noticed an Auto Zone across the street that I hadn't been able to see before. With only one functioning wiper blade in a blinding downpour, I went across to it and parked. When I went in, I asked the guy about wiper blades, and said that before I got one, would he be able to help me install it. At first he said he'd have to ask his manager, but as I explained what had happened at Advance Auto, he got more and more indignant. He kept saying, "That's not right! That's just not right," and then he said he'd help me no matter what. (His manager was standing there and she just nodded.) He was willing to put on the blade I'd gotten at the other place, but I insisted on buying a new one, and then, bless him, he came out in that downpour and got it installed for me. I wish I'd gotten his name, because he is my hero.
If that is the caliber of employees at Advance Auto Parts, I will never set foot in there again. This was clearly an emergency - it rained the entire 140 miles home - and he was more interested in playing games on his phone than helping. The guardian angels at Auto Zone, with their humanity and compassion, will get my business in the future.
People their disrespected me and my girlfriend over a can of a/c recharge kit that I didn’t want because I found out I didn’t need one. Never coming here again. I recommended you don’t come here either.
I'm so upset with their online store. I ordered a part and it said it was available at the wethersfield location. I paid and went to pick it up only to be told that they do not have it in stock. The worker said that always happens. Well, that is unacceptable and I will not shop there again. Its not her fault that the company is incompetent and won't fix this issue if it is a constant problem.
Cute girl working the information desk. Super friendly. Even offered to help carry all the stuff I bought out to the car. Had me in and out in minutes! The neighborhood looks iffy. Lots of graffiti.
Friendly staff and excellent service. Miguel the store manager, was extremely helpful to find the oil i needed for my car. He walked me outside and without any hesitation offered to put the oil into my car. I personally work in the customer service field so i was pleased with his assistance and customer service.
I had excellent customer service. A young woman who was the manager on duty, installed my battery for me. She was very helpful, polite, and professional. It took her less than 10 minutes to install my battery. I believe her name was Sharon... great job...thank you very much!!
Outstanding service and quality parts! The staff is very friendly and knowledgeable. Unlike autozone across the street where nobody knows anything about cars. Advance auto is the place to go and they have made a lifetime customer out of me.
Friendly knowledgeable staff, very helpful. They had all parts I needed instock to get my brakes done quickly without having to wait for UPS to deliver them. I also had a return and was taken cared of with the same professionalism as when I bought it. Highly recommend these guys and will shop again when my car decides to break down again.
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