This rating is based on customer reviews, inventory size, pricing, and service quality
In El Paso, TX, King Auto Parts earns an overall 85/100. Reviews skew positive: many applaud low prices, broad inventory, and staff who actively help track down parts, with notes of good organization and easy finds. Customers cite exchanges/refunds when a part doesn’t fit. However, there are sharp complaints about rude or inconsistent customer service, poor phone etiquette, and a delayed special order with only a partial refund. Pricing is generally praised as cheaper than major parts chains. Expect value and effort, but communication and order timing can vary.
DO NOT COME HERE!!! I paid him to order my part, and he promised it would arrive on a specific date. It arrived later than promised. Then, he claimed he couldn't find my part and offered a refund, but only returned a portion of my money. He's been ignoring my messages. Avoid doing business with him.
DO NOT BUY THERE **Horrible Customer Service, they Don't even know how to answer the phone. Call ahead of time have the part for vehicles. Once, you get there OH, Ahh, Confused ?? Not Sure if that's the Partor Not he said, Owner is Rude, Unprofessional, Condracending. Owner Doesn't know what he is doing or how to Operate a Business. Empieza a Discutir con los Clientes como Vieja Verdulera, Corriente, Bulgar, Grosero, Mal Educado y Corriente. Pesimo Servicio. NO SE TE OLVIDE Q' es por los Clientes Q' tienes trabajo...
Yo Encontre la Parte en Amazon me llega en 2 dias a 15 dlls y Tu la Vendes a 50 dlls. ME HICISTE UN FAVOR Reporting to BBB for Discrimination, Insults & HORRIBLE Customer Service. Worse in El Paso, Texas
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