What clients say about Rapid Towing in El Paso (TX)
Amazing service and helped me go through all of the steps with calm and professional help. Will be recommending them to everyone who is in need of help!
Best towing service company in elpaso! AAA ROAD SIDE NEEDS TO PUT THEM ON 100% FULL CONTRACT TO ANSWER ALL AAA CALLS!
(had a issue with another company named Chacon Towing and they didnt even have the tools to change a RV motorhome tire witch i thought was ridiculous chacon towing is on full contract with AAA and cant even complete there service jobs!)
Rappid towing saved the day! The owner also came out to the job and he was super nice and polite!!! They got the job done and got my RV up and running again!
Recommend them 100%
Scott is very professional and efficient. He helped me tow my Tahoe home after a breakdown, and even parked it in the spot I asked. Highly recommend, great communication, and overall a great experience.
I highly recommend Rapid Towing. They truly live up to their name. I was on the far west side of El Paso, they estimated about 45 minutes and they arrived in literally 30 minutes. I left AAA because their response time is trash. They only contract with Chacon towing, which is located in Horizon. Before, I've waited 2 hours for Chacon towing to arrive. If you have AAA, dump them and just go with Rapid Towing. It will probably end up saving you money rather than paying for the AAA membership. Thanks Luis, keep up the excellent customer service!
Ashley was absolutely amazing!! Professional, efficient and very friendly. There was a gentleman as well working with her and he was also very friendly and professional. Highly recommend this company!
I had a terrible experience with Rapid Towing. They towed my vehicle from an area where there were absolutely no visible signs indicating that parking would result in towing. It felt completely unfair and predatory.
When I called their office, the customer service was extremely unprofessional and rude. Instead of helping or explaining the situation respectfully, they were dismissive and acted like they didn’t care at all. It honestly felt like they just wanted to take my money without any accountability.
I parked my car where I shouldn’t have and it was towed by this company. It was my fault but I do want to highlight the great customer service and professionalism they have. 10/10 experience but won’t want it to happen again lol
This was the first time I encountered someone genuinely kind at a coin company. Usually, we go there because our car is still and we’re already in a difficult situation, having to pay unexpected expenses out of pocket. Finding someone who was not only willing to help but truly kind was incredibly heartwarming. Knowing that people working in such a tough industry can still have manners and treat others with compassion genuinely surprised and amazed me. After such a hard night, this experience made us feel so much better.
I got stranded on my bike in a tough spot on the highway. Scott and Peyton were incredible and professional. Got loaded up and got me home super fast and efficient. Scott really took care of my motorcycle and made sure it didn’t move an inch. Best tow I’ve ever had!
Amazing people very straight forward and talk to you like a person rather than a number on a paper. They even shared the live location during the towing process so I could see where along the road they were for the car delivery
The Only guys that could get a commercial unit out to our shop same day. Called to request a tow, had the unit in my shop in 60minutes. While others tow companies didn’t even consider picking up the unit for us because it was “too hard” and “not towable” Scott and his team eagerly took on the job, at an amazing price and had it at our shop with ease. There was another tow truck driver dropping off another vehicle and watched in awe as he noticed Scotts team back up the unit with ease. Don’t struggle with shady towing companies and do yourself the favor and hire these guys. They will execute the job in a timely and efficient manner. Definitely recommend them both for regular customers but also for shops like us.
They towed my car from Raleigh Nc to Killeen Tx. The driver was very professional. Service was great. Car was delivered in a timely manner. I highly recommend them.
Excellent customer service. My daughter’s car died at the middle of the night and Scott was just passing by and he helped them. We didn’t even hire him and we tried to pay him for his services and he did not take the money. This just shows the integrity and honesty of this business. I would highly recommend his services to anyone. This comes to show there are still kind and honest people out there. THANK YOU!!!
Scott was absolutely awesome in handling my situation. He explained what was needed to do and I never felt as if I was being taken advantage of. In the future I know that he can be counted on to do business with.
My clutch broke at the border crossing and no one would help me and the ones that said they could tried to take advantage if me and asked for about $500. Rapid towing was friendly, kind, charged way less and they deserve a 5 star!!!
Absolute beast! Man the only one to respond in a timely manner for an immediate tow.
Oh did I mention it was a 200mile tow?? Across 2 states??? Yeah chose rapid towing. He even beat the AAA tow contractors.
Mr. Smitty and the guys went above and beyond to make sure my car got where I needed at a very reasonable price.
They were also very fast and professional.
BEWARE of doing business at the plaza where Corralitos on Airway Blvd. is located. After enjoying a delicious dinner at Corralitos on Airway Blvd., we were stunned to come out of the restaurant and find that our vehicle was gone! We returned to the restaurant and reported what had happened. The staff told us that the vehicle was most likely towed because "that happens often " due to the fact that the owner of the plaza where Corralitos is located, is also the owner of the towing company (as reported by the manager on duty). The manager informed us that her car had also been towed while she was at work. The towing company claimed that the vehicle was parked illegally (although it wasn't). After finding a ride, we finally got the vehicle back, to the tune of $221.00!
We will NEVER support any business located at 1160 Airway Blvd.!
Scott is the best! My truck broke down on the Santa Fe Bridge, and they came all the way, took me home, and gave me a fast, accurate diagnosis. Great price, honest service, and amazing people!
Really great service, needed an ambulance towed out of an auction. After having another towing business fall through and calling multiple places that wouldn't pick up the large vehicle they were the only ones that said they could. Service was also fast after calling, they drove to the place, picked up and dropped off all in 2 hours. Fastest service I have received. Would recommend, will definitely be calling for their service again.
Website
