This rating is based on customer reviews, inventory size, pricing, and service quality
Shelton's Towing in El Paso, TX draws largely positive feedback: quick response (many late-night saves), professional drivers, careful handling in tight spots, and fair-to-average pricing with good communication. Typical waits are short, but a few reviews report delays, voicemail or hang-ups, limited driver availability, and rare disputes over damage or charges, reflecting mixed customer service on bad days. No info on parts inventory or yard organization. Overall: 88/100.
What clients say about Shelton's Towing in El Paso (TX)
I had the worst morning ever that my SUV would not start before a crucial appointment. I tried jump-starting it myself, but it didn’t work, so I called this company for roadside assistance and battery service. Friendly dispatcher, ETA is realistic. The person was timely and careful in inspecting the battery and charging mechanism and discussed the issue thoroughly. He put the battery back in, then made sure the vehicle was working correctly before he left. I appreciated the honesty and thoroughness. Many roadside services rush through servicing calls. Price was right, customer service was great and entire experience was trustworthy. I definitely recommend them for battery service and emergency road side support.
Shelton's Towing helped me when my car overheated on a busy road. The driver made sure the automobile was towed safely and without any problems. They explained everything clearly and offered to haul my mechanic's stuff locally. It's nice to know that they also provide fuel and service batteries when you need them.
My tire blew out late at night, and no one else was around to help. This towing firm answered straight away and delivered a tow vehicle in less than 30 minutes. Good communication and reliable service.
I got stuck in a snowstorm with a dead battery. This towing firm reacted right away and provided a truck even though the weather was awful. The driver was professional, had the appropriate tools, and got me to safety. Great towing service in the area.
I’ve had bad experiences with towing companies before, but this one was different. Great customer service, fair rates, and a driver who actually seemed to care.
Excellent service!! Called in distress...my vehicle gave out...called the first tow truck company in google search near me. Then I called and within an hour....vehicle picked up and delivered to my mechanic....very very satisfied
Horrible service. Tow truck never showed up. They said insurance cancelled it but we were paying cash not through my insurance. Don’t go here , not helpful at all.
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