This rating is based on customer reviews, inventory size, pricing, and service quality
In El Paso, TX, reviews for Poblano's Roadside Assistance are split. Many applaud fast arrivals (often ~30 min), friendly, patient techs and occasionally affordable pricing; others cite unanswered calls, no-shows after promised ETAs, hang-ups, and a few high quotes. The biggest swing factors are wait times and communication. Some posts even reference a different tow brand, so attribution is unclear. No insights on inventory/yard organization. Overall: 70/100. Best when they answer—service can be quick and professional, but reliability is inconsistent.
Water pump went out and they were very reasonable on labor to replace on my 2019 Peterbilt. They responded quick and replace my water pump in a reasonable time. Always had good communication and ETA. I know who to call when down again.
Worst place to call for tow. I was stranded at 1am on Tuesday & called for tow. Owner answered and said he would call one of his workers because "he was at the gym" & if he couldn't get a hold of one of his workers, he would be able to help. I'm still waiting for a call back ! Lmao! Don't call this place! Horrible service & must not want any business.
Called for a lockout service and was told 30 minute wait. Hours passed by and when I would call I was sent to voicemail each time. Terrible company do not do business with them. Owner and staff are unreliable
Called for a simple lock out... Was told the ETA was 20 mins.... After 45 mintues I called them and they told me their on the westside of trans mountain.... Another 30 mintues... At the 1 and a half mark a called them and they forwarded me to voicemail.... Called again 10 mintues later forwarded again.... I called another company, they never called back. Never checked to see eif I stranded, never cared.... Don't rely on them to be there. I will forward this company and my complaint to the Fort Bliss garrison to get them added to the black list of companies allowed on post. I went from being on time with their their 20 mintue ETA to 2 hours late for work.
It’s Saturday night, and I was having a difficult time getting someone out to unlock my door. Service was fast , reliable, and friendly. The gentleman was courteous and was able to unlock one of the doors in my home quickly . Thank You for the excellent service.
Called, they said they were coming, 2 hours later never came and stopped recieving our calls. Not even the courtesy of saying they couldn't make it. Oh yeah. Clear your voicemail cuz is full as well I wonder why, couldn't even leave a voicemail.
Called for tow service. I was informed they will arrive in 25 mins. 2 hours later and they still didn’t show up. They then stopped picking up my calls. This was during a storm.
**updated, never showed up after saying they can get it done. Probably busy. But don't like to hurt the locals with negativity, just please advise if not possible as a courtesy. Thanks
The guy that assisted us went above an beyond, he gave us options to see what was going on with the car and the battery was very patient detailed mentioned every possible outcome, all i gotta say is this is the best service in all El Paso if i could id put 10 stars
Fast, friendly, great service! I asked them to tow my vehicle across town and they got there very quickly to pick it up. I realized that I forgot the key to get into my car while the vehicle was on the tow truck and the driver waited for me to drive all the way across town and back to get the key so we could unlock my vehicle. Very patient and generous service. Would use again. Thanks Daniel and Michael!
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