This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback for Fellow Towing in El Paso, TX, sentiment is mixed but leans positive: quick arrivals, friendly drivers, careful handling, and fair pricing are praised. However, several 1-star posts cite rude or unresponsive phone support, confusion during dispatch, and doubts about true 24/7 availability. Professionalism on-scene scores well; front-line communication needs work. No clear info on inventory, yard organization, or parts. Overall: 73/100, with better outcomes once a driver is dispatched.
What clients say about Fellow Towing in El Paso (TX)
Oh my God such a big help and showed up so fast I locked myself out of my car and I honestly thought I was going to be out of luck but because it was so affordable I was able to just say yes instead of asking some random strangers for help
I experienced extremely poor customer service. I called multiple times and was given a number for someone named Alex. I sent my location and waited over 15 minutes with no response. When I called back, the representative had no idea what I was referring to. At first, I was told I never booked a service. Then, while trying to book again, the representative suddenly had the location I previously sent but claimed the address was incorrect. As I was explaining my exact location, I was placed on hold and the call was disconnected. I called around 1026 and it’s been hr of them playing games
I was disconnected multiple times, and none of the representatives I spoke with were helpful. Due to the lack of assistance, I contacted another towing company, and within five minutes they were able to locate me, dispatch a driver, and provide courteous service.
I had a great experience with Fellow Towing El Paso. They came out late at night without any attitude or hassle. Super respectful team with fair pricing and quick service. I’ll definitely keep their number saved.
I got stranded in El Paso, and Fellow Towing saved the day. Their team showed up quickly, was super friendly, and took great care of my car, turning a stressful situation into a hassle-free experience. I appreciated their honest pricing and clear communication, and I wouldn't hesitate to recommend them to anyone needing reliable towing!
I had a wonderful experience with Fellow Towing in El Paso! My car had broken down in the middle of traffic, and their team arrived quickly, reassuring me every step of the way. They were professional and friendly and handled my vehicle with care. The pricing was fair, and I was impressed by the smooth process. I’ll call Fellow Towing again if I ever need towing services!
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