This rating is based on customer reviews, inventory size, pricing, and service quality
SkyHawk Towing in El Paso, TX scores 79/100. Overall tone is positive: many highlight fast, professional help, courteous drivers, careful flatbed work, and timely arrivals. Yet feedback is mixed: reports of long waits, no call-backs, high local rates, and serious issues such as rude phone service, alleged damage (lowered cars), and unsafe driving. Pricing varies—some call it cheapest, others pricey. Staff professionalism and customer service seem driver/dispatcher‑dependent. Little to no info on parts, inventory, or yard organization. Some reviews appear name‑mixed, so attribution is uncertain.
What clients say about SkyHawk Towing in El Paso (TX)
Skyhawk Towing acted in an extremely deceptive and unprofessional manner. My car was towed Saturday morning and when I called, the man who answered was hostile and rude, lied and told me the office was closed until Monday even though it was actually open on Saturdays.
When I asked for the address of the lot where my car was being held, he refused to provide it and then hung up on me. This behavior appeared intentional and designed to prevent me from retrieving my vehicle.
Although they later did not charge storage for Saturday, the fact remains that I was misled, treated with open disrespect, and then charged for a mailed notice/letter that I did not request, did not consent to, and had no ability to decline.
This company’s conduct is dishonest, aggressive, and predatory. I strongly warn others to AVOID this unprofessional business.
Don't ever use! Clearly don't know how to do something but say they do! Ohh also they will try and over charge you once it's on the truck! Said they didn't damage my vehicle but photos don't lie and I included a photo to show how it was before!
Terrible customer service. I called and a very rude man answered sounding very upset to answer my call, he immediately insulted me and hanged up. It says in your page you are open 24hrs, if that's not the case CHANGE IT!!!!
Worst towing company in El Paso. Unprofessional, hanging up on clients. Using foul language. These people will scam you as much as they can. Got my car towed less than a mile from my house and got charged 125 dollars. They threaten to take the car to impound lot if the price they demand isn’t paid. They wait until they have your car hooked to give you a quote and refuse to drop it if you don’t pay. FTP
Horrible service. Charged $365 dollars for a 1 mile tow. They didn’t speak English. Would not take my card for payment. Then a friend translated and was told only then to pay a link but didn’t have the link information. I called the office for the link. Only them he removed the vehicle from the wrecker. They never communicated the estimated time of arrival or confirmation of order. Communication was very poor from the dispatcher to the driver. The driver was not able to even place my address in the GPS.
If I could give no stars I would. Unprofessional n they hang up on u and the guy that answered the phone kept hangup saying I argued with him. All I did was ask questions. They won't except my tittle to give my car back.
The owner is very unprofessional and doesn’t know how to conduct the business properly. Insist on being able to do the job, but will not give you a price to your car is on the bed and then threatens to take the impound. If you don’t pay the outrageous amount he asked for.
This guy doesnt know what hes doing and thinks money grows in trees. After reviewing the pictures for the job we needed to get done and him giving the price for 5 hour labor the end change came up to be 700 over what he quoted for even though he had all the info he needed. This company is abusive and dont care about costumers at all. Mever using these people again. Wich i could give them 0 statst
Highly recommend Skyhawk! I was in a car accident in a busy intersection during 5pm rush hour and Raul was on scene in a timely manner, considering the busy traffic. He was friendly, he showed genuine concern for the situation and he was knowledgeable about the insurance proceedings which helped me make a better choice for where to tow my vehicle.
I wish I would give this place zero stars. I was charged 180 dollars to have my truck towed 5 miles!!! Not to mention the tow truck driver took forever to arrive.
They are big trap here and across the street tire shop…
I have air leak in my seal
They change the all part including my hub seal
The man tells me that it is just 1 hour laber 90 dollars..
Now they charge me 200$ for just a labur for one hour …
Nobody should ever go through this company!! They have scammed me and multiple friends. Staff is very rude and unclear with policies. Needed a tow early morning was clear on where to drop off my car, then they proceeded to take my car to their tow yard and demanded $862 to get it out! Once again terrible company to work with please avoid! Lessoned learned scameers will be scammers
Update: 1/10/2024
Still the absolute best service!
I had the need to call SkyHawk again. Once again, they were friendly, prompt, and very courteous. I have now identified my only go-to towing company for any need, mine, friends, & family!
The absolute best service!
I needed a tow because I broke down on the freeway in a precarious location and SkyHawk arrived quickly! The service was friendly, courteous, and very careful. They've earned a loyal customer here!
Go anywhere else! Called specifically asking for FLATBED! dude said yes and wanted to charge 180! He showed up with pick up...bro where's the tow truck!?! I called Legacy and they actually showed up with flat bed for $125.
The guy was really nice and sweet. I waited about 45 minutes as they said it would take for them to show up, and there weren’t any issues. Considering it is New Year’s Eve, it was good and quick service. Would recommend!
Tim helped me quickly, early morning. With a positive and professional attitude, he got the job done quickly, and without any damage to my VERY low car. The price was much better than what other competitors was offering. They are my new go-to tow company. Cannot recommend enough.
My mom is handicap and got her hands amputated. She has her handicap badge but it fell from the rear view mirror. They came by to tow her and we’re extremely disrespectful calling her profanity while the employee was on the phone with his manager. I get they have a job to do but no reason to disrespect someone to the point where the restaurant manager has to come out and tell the gentleman towing the car to calm down and be respectful.
This is not how you run a business. Even if it’s third party, do better than disrespecting a handicap person.
Called inquiring about getting my vehicle towed and while I was just involved in an accident, there were people stopping by to ask me if I was ok and if I needed any assistance. While I’m on the phone with the towing company providing them with directions, someone else who stopped to help me, they called another towing company and they decided to do that on their own. Whoever I was talking to from the towing company got upset and hung up which was followed up with a text stating that they don’t play those games. It was out of my control that someone else offered to be of help. I’m glad they didn’t tow my car after all. This is something that happened around midnight and one of the things is that I was not able to send them an exact location as they were instructing me to do so. I simply didn’t understand how to send them my location. I also wasn’t asking anyone else to call other towing companies to see who offered a better rate. I was just trying to get my car towed promptly.
Towed our vehicle from Oreilly. They told us we were intoxicated over the phone when we don’t even drink at all. He said the vehicle was there more than 7 days which was a lie. He also won’t cooperate with us and kept on hanging up on us. He won’t agree to anything. They only want your vehicle under their possession.
charged me 6200 dollars!! for a towing from fabens to their yard horizon ! 14 miles away! my lawer will be contacting them shortly female owner is a recorded line where she admited that the driver over charged and my total was 978.00 dollars owner called her driver and said that that amount was good 6200 just because the dps told driver to charge that amount which dps or nowbody has the right to increased prices see u soon in court!!
Skyhawk is receiving negative reviews for towing from nearby truck stops. As far as the Flying J reviewers, there is a huge sign warning drivers. Not Skyhawk’s fault it wasn’t payed attention to.
These a--oles charge $272.00 to towed my car around the corner, literally around the corner then charged me $377 to get my car out of impound. That is ridiculous. Stay away from these people. I'd give no stars if I could.
This tow company stole my truck from flying j next to there yard. I got out my truck at 9am to use the restroom. 20min later after buying some coolant and using the restroom I return to where my truck was supposed to be. Flying j management said the tow company can tag and tow anything they want if the truck was unattended for 24hrs. Remind you I woke up at 9am and only went in for 20min. So not only did they steal my company truck they didn't properly tow it. They just hook up a air line and dragged me truck without disconnecting the drive shift. Luckily I had receipts showing I been spending money in the store and they admitted they messed up and gave me back my truck without charge. I'm sure if they did this to me and realized I caught them stealing. Sure a lot of other people ave paid for the theft as well
just like other people said they break all sort of laws, Not just they towed our truck from legally parked zone, they stole credit card information from the card which was inside of our truck, made illegal copy and used it. People be aware! If you get towed by them keep checking your card transactions. Scammers.
Had a jeep parked at flying j for 1 night. Towed it anyway. They are only supposed to tow abandoned vehicles according to the sign. Will update when I pick up car.
Picked up the car and they said anything over 2 hours is considered abandoned. The semi trucks only get 48 hours. Paid 330 dollars. If you want to leave your car at flying j while on the road you must get a permit from flying j
Pretty sure they're breaking all sorts of laws here. Reported to Texas Department of Licensing and Registration for charging double the legally permitted fees, for everything. Tow, impound and storage fees were all twice as much as allowed. Also, they refused to accept any payment but cash. Highly suspicious, do not trust them.
11615 Railroad Dr, El Paso, TXAutomobile storage facility
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