This rating is based on customer reviews, inventory size, pricing, and service quality
In El Paso, TX, Arrow Towing shows a mixed-to-positive trend, scoring 72/100. Many customers highlight fast response, friendly, professional drivers, and help with flats and recoveries, with several noting affordable rates. Common complaints include inconsistent pricing (quote changes/overcharges), long waits or no-shows, curt phone interactions, and one unsafe-driving report. Some reviews reference TNT Towing, so attribution isn’t perfectly clear. Little to no detail appears on inventory variety, yard organization, or ease of finding parts.
What clients say about Arrow Towing in El Paso (TX)
I had an exceptional experience with this towing company! Their prompt response and quick arrival when my truck got stuck in the sand were impressive. I think they have a cheapest rates in the area. The service provided was excellent, and I greatly appreciate their efficiency and professionalism. Highly recommend!
Came pretty fast and also very friendly. Prices are reasonable called 3 wrecker they had the best price. I'll definitely recommend this Towing company. Thank you Arrow Towing may God blessed your business
This is a horribly run business. I was quoted one price on the phone and when they dropped my vehicle off they charged me $90 more. Do not trust or use this company.
I was on I-10 and called them and they came in just the right time, I deeply am great-full the hard working employees that they have, and I saw some Big Buff Lad with one of the workers, he does such a great job!
Said they were coming in an hour and no driver ever showed up. Waited for more than 2 hours and called to cancel and were so rude! Don’t call them when you’re in an emergency situation. Very very unprofessional
Not service related but driving related. Was on I-10 and one of your drivers almost hit me, changing lanes, because he was too busy playing on his phone instead of watching the roads.
Thank you so much for your prompt response. The driver was very helpful and kind. I wish I could remember his name, but he is the gentleman who picked up my vehicle at the specialty hospital last night. Thank you so much for your help during a frustrating time.
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