What clients say about AutoNation Buick GMC Laurel in Laurel Brook (MD)
AutoNation, employees was very customer service friendly. They kept you updated about your vehicle. Comfortably explained what service needed to be done to your vehicle. I would recommend their service to people in need of car care.
Car trouble is never fun especially in this economy, but to receive a technician that is patient, understanding, and thorough makes all the difference. During our recent service we worked with Zain and he was truly phenomenal. First time in a long time that I went to a mechanic and didn’t feel ripped off!!!!! We will definitely continue having our GMCs serviced here
My experience during this last visit was subpar but I have to give some credit to my service rep who maintained good customer service.
The second rep needs to work on his customer service approach. Essentially customer service called me and offered a FREE service and made a complimentary appointment. For context, I bought my vehicle from the location almost a decade ago and have been religiously servicing my car at this location even after I moved 7 years ago. I have never experienced any issues irrespective of the extreme cost. So when I was called and offered a free service, I jumped on the offer. I said what a perfect timing, that my oil is below 20%. I showed up at the location at around 7:10am and had to go back-and-forth about whether the service is free. No big deal if it’s not, but I rarely show up for service that early especially on a Saturday morning - day of rest.
This rep had the audacity to keep asking if I want to keep the appointment or go elsewhere. He was brash and essentially saying that whatever customer service says has nothing to do with what happens at the location. Also bearing in mind this is not even my service rep, he has so much opinion, especially when my rep stepped outside to inspect my car.
It’s the audacity to recommend me to Jiffy Lube (down the street) after I told him I don’t live in the Laurel area and I am driving over 20 minutes to this location because of the good experience I have had over the years. It is quite insulting to tell a customer that you are so booked and busy and I have to make up my mind in the moment or go elsewhere as though a sane person would wake up that early to show up at a mechanic shop to claim a free deal that was never offered. That comment and disposition was very unprofessional.
After my service, my engine light came on. In my years of owning this vehicle which was bought brand new, I have never had the engine light come on. While driving it to the location, my engine light wasn’t on. After the service, my engine light is on and I was told that I brought my car that way, and for them to do a diagnostics, it would cost me $180. Moreover they don’t have time to do that work because of the appointments alluding to the busy Saturday. I didn’t want to argue so I left.
The fact that when I was leaving my car had more issues to deal with than when I came there is not what any customer wants. There are two mechanic shops in front of my house, less than 2 minutes drive. There are multiple mechanics along the way to this dealership. I went ahead and entrusted these people with my vehicle and they are costing me more than a free deal.
Overall, I will not be returning back to this location. This last experience was sour and that’s all it takes to go elsewhere. If management sees this, I hope they take remedial action. I sent similar response by text and no one has the courtesy to do a follow up. Now, I am requested to provide feedback via web. My response wouldn’t change. GMC Laurel, you need to do better. This isn’t a dig on anyone. This is just my own bad experience as a loyal customer of 8+ years.
We had a very disappointing experience with this dealership due to poor communication and a complete lack of follow through from Lucas Bentley.
We were in active discussions on Saturday about purchasing a specific vehicle. We were told we would receive confirmation by 9 am Monday so we could plan to arrive around noon to complete the purchase. We made it very clear that we are not local and needed confirmation before making the drive. Based on that assurance, my husband took time off work and we arranged our day accordingly.
When 10 am passed with no communication, we began calling the dealership because our travel window was limited. We spoke with multiple employees, including Rob the manager, who told us Lucas was not even scheduled to be in until noon. No one seemed to have any information about the vehicle.
Rob said he would look into it. When we spoke with him again later, he still did not know which vehicle we were referring to and had not taken any steps to investigate. He did not ask for a stock number or VIN, and there was no follow up. We were left to piece things together ourselves.
After continued calls and no answers, we contacted the other dealership location directly and learned that the vehicle had actually sold on Saturday and had never been transferred. This is especially frustrating because we had originally said that location was closer and preferable to us, and Lucas told us it was too late to purchase it there.
At no point was any of this communicated to us proactively. We only received clarity after we informed Rob of what we had uncovered on our own. By that point, the damage was done. We had rearranged our schedules and taken time off work based on information that was either inaccurate or never verified.
This entire situation could have been avoided with basic communication and accountability. Instead, we were left chasing answers and discovering the truth ourselves. It was a complete waste of our time and completely unnecessary.
Based on our experience, I would strongly recommend going elsewhere. Reliable communication and follow through are essential in a major purchase, and unfortunately we did not receive either here.
My experience was perfect and I am not a morning person(I work nights). The service was fast and efficient. The waiting room was clean and comfortable. I had great conversations with other customers. I assume their experience was similar to mine because everyone was in a good mood. Also, your team was very helpful and knowledgeable. I understood what work was being done and was assured quick service. They delivered...thank you!
It’s always rewarding to have a great service experience from the appointment and through out the entire process. Professional and caring staff made my visit a truly positive and enjoyable experience. Thanks for going the extra mile!!
Being an elderly woman, Mose was very patient explaining more than once the necessary and future problematic needed repairs as well, as costs. He was very professional and accommodating, a real pleasure to work with. We have purchased cars and sought repairs solely at Auto Nation for years and will continue. We have always been Buick lovers!
I arrived for 9 a.m. appointment for oil change and overall inspection. Service rep. was professional. Checked me and car in. In about 90 mins, work was completed. My LaCrosse passed the inspection, got new oil, and I was on my way.
Our 3rd purchase from AutoNation in Laurel, MD. Have always left happy with our purchase and with the deal we received. The associates are pleasant to work with and respectful of our time. Richard Harris was a pleasure to work with and Moises in the Service department has been great as well.
Excellent service consultant (Moises). Efficient and timely repairs were made. Everyone was courteous and professional. Recommendations were what were needed. Felt appreciated and valued as a customer. I highly recommend them.
FAKE PRICES ON WEBSITE. LYING SALESPERSON. RUDE MANAGER. Sales person lied about price over the phone by OVER $5,000!!! (also their website states the same cheaper fake price). I drove over an hour to get there. Then they treated me like I was crazy when I asked him for $1,000 below the price he stated over the phone. He said "the lowest we can go is this" and it was still $3,000 more than what he said over the phone. Manager is rude. I heard him making comments about the price I offered like it isn't his job to negotiate! Then he walks over and tells me "this is a good price, I would do it". I didn't ask for your opinion. Such a total waste of time. I would go to any other Buick (specifically the ones in VA and other locations in MD). I got an OTD price for the SAME EXACT car for the price they mentioned over the phone. Total scammers!
If you really want to buy from this place, make sure they send you the actual breakdown of the price and send it to you so you have proof. They do not mind lying right to your face.
Zain was so helpful and kind. He made the service process a great experience which is really hard to find nowadays. As far as the work that was done, no complaints. So far so good.
I had such an amazing experience working with Jerry & Stacy. Im in another state over 700 miles away, and they made this process pretty seamless. Even Travis, their finance manager helped me understand my warranty information. Aside from a small hiccup in the transport, they were swift and very diligent. I admire how often Jerry called, texted and emailed to keep me updated on the process. He even called me on his off day to make sure I felt at ease, again being over 700 miles away! 5 stars for this wonderful establishment and honestly, I’d get another vehicle from them.
I dropped my Yukon off to have multiple maintenance items completed. Not only was my vehicle ready the next day, I can tell that it drives so much better. Thank you Zain and the AutoNation team for a job well done.
I just bought a car from Anderson of Abingdon and had a very easy and enjoyable experience. My saleswoman, Carol Rush, was very friendly, knowledgeable, and helpful. Would highly recommend this dealership!
I have been leasing a vehicle every 3 years from Auto Nation Laurel. On my 3rd vehicle. Always have the best experience with Keith Allen, Sales Manager: Farid Saidi, Sales Rep: Travis Jenkins, Financial Rep. Highly recommend this trio at this Establishment!
Buick AutoNation Laurel has An expert crew In their service department. I’ve always received courteous, professional, and on time repairs. I want to give a special shout out to Moises For always communicating the steps in the repair process the billing and information about the specific condition of my car, including pictures and videos via text. I want to commend Steve for being an expert In the service department and always being able to provide a detailed diagnostic and repair plan. This is the only place I take my car for repairs and I’m very happy every time I leave out! Thank you! Ms. Jones
DONT BUY HERE. Don't buy from here unless you want a shade tree salesman. I asked for a OTD or out the door priced before I caught an uber 40 min away. I arrived on site to only find out the car is $1200 more and the salesman forgot to aid in the sales tax but just said a number to get me in. That was the first sign I should've left the car on the lot. The second is while waiting on my tags for 60 days, I called the dealership several times for updates and was told they we will call you. I received a check in the mail thinking they overcharged me only to find out a week later on a Friday at 6pm the day before my tags expire that it was never processed. No one from the dealership called me. I called them for the fifth time maybe sixth. Rep was like oh just go to MVA tomorrow like I don't have a life or jobs. Better yet collections is not open on a Saturday dummy. They are I'll advised and not equipped to be saleling cars. I dropped 20k in cash, I held up my bargain and they fail everytime. DONT BUY HERE. I GOT ALL THE RECIEPTS TEXT MESSAGES INCLUDED THAT I WILL POST IF THEY TRY TO DENY HOW SHADY THEY TREATED ME WHEN I BROUGHT IN CASH.
The experience at the AutoNation Buick GMC Laurel service department was informative and pleasant. Walking into the service department with an electrical concerns for my Buick Envision, I was nervous and unsure as to what to expect. In my career and employment. I clearly understand the nuances of what can occur. With my Envision, I had no clue as to what I was hearing or the verbiage being used. The service specialist, listened to me, consulted with other employees in the service department and actually accompanied me to my car for a cursory evaluation. He asked me about my dealership auto warranty. Stated how I could secure it from the AutoNation dealership across the street; subsequently, reading through the document. He infomed me of the possibilities of the repairs coverage or payments. We agreed on a time to drop the vehicle off, which worked in my schedule and the logistics that followed. The return of my vehicle, was equally, uneventful. The auto warranty covered my vehicle 100% with no expenses out-of-pocket. Just an overall pleasant vehicle repair experience. Thank you.
Monica—-a highly satisfied customer.
AutoNation went above and beyond to help me last week when my truck broke down on my way to PA for vacation. They found my part that was on nationwide back order and got my truck on the road the next day for me so I could continue on my journey to PA from Florida. I can't thank them enough. The people were awesome to deal with.
Autonation is great! They welcome you with a smile and understanding. While trying to Understand what you are describing what's wrong with your car. They make it personal by introducing them as your personal assistant in keeping you updated with your car with a face to face, phone call or text. The lady at the check out is always smiling and helpful. She ensure you understand your bill and it is what they told you, no matter how busy she is with other customers. Great place to carry your car.
Billie Davis and Grady
When I scheduled my appointment, I requested an oil change and investigation of a check engine light. When I arrived on time for my 0700 appointment, no one was there (once again) and I was told I couldn't get a diagnostic done for complete maintenance recommendations but they could pull the code to see what it read. I intend to address the engine issue should it resurface. The representative was pleasant and easy going. My oil change was completely in decent time.
My recommendation is to please ensure proper staffing is present when a client is scheduled at 0700 so complete servicing is possible for the client's vehicle.
Leadership is amazing!
Okay, I had took my 2013 GMC Yukon.
In for service 2 months ago, they did a excellent job.
I hurt my pockets a little bit but I guess it was worth it. The truck is still running very well. Trying to keep up with the oil change and everything I just want to say. Thank you to the service managers. In all the mechanics
To me, what's the best service? Kind of a big bite out of my pocket, but something that had to be done, and I just want to say thank y'all.
I had a great experience at the Laurel Buick.GM dealership. I got a great deal and i'm very happy with my purchase. I would highly recommend the dealership. Richard Harris is the best salesman.
I want to a give a shout out to Jerry Butcher and the AutoNation Team. Jerry was my sales Consultant. Very friendly and professional. I was recently in the market for a new vehicle. Sent out an email to AutoNation Buick GMC Laurel of the exact model and specific inclusions I wanted with a new vehicle.
Jerry immediately contacts me with a video of a vehicle that was on their lot and was close to everything I wanted.
Unfortunately, that vehicle did not have all my specs I wanted but rest a sure, Jerry and the team worked diligently to hunt down my perfect vehicle.
I was on a short window of time; with an exact end date, by June 30th, I wanted to have my purchase completed by.
I spoke to many other dealerships (locally and out of state), but Jerry and his team came out on top.
I am glad to say that I am driving my brand-new 2025 GMC Acadia Denali today. We were able to agree on a great purchase price, meet my purchase deadline date, and finalize the deal within two hours.
Thank you, Jerry and the Autonation Team for your great service.
Thank you to Ryan and Jerry. From Start to Finish, you endured all my questions, requests and matched the offers presented. Just when I was about to tell a friend...she said, we bought all our cars at AutoNation. It truly feels like family and I will be stopping by to say hello. I couldn't have asked for a better dealership. Have a Merry Christmas and a prosperous New Year
Great experience and the Manager went out of his way to ensure i understood the deal. The Salesman was very open to the new EV experience and we both learned in the process.
Wonderful experience throughout from Sales, Finance and service department
My wife and I were very nervous and overwhelmed but this dealership make the process very easy and bring our anxiety level down.
Sales representative Jose, Farid and Mosses in service are very good assets for the company.
we are very much satisfied
Suggestions: complimentary car wash coupons or any door dash gift card will be a plus like cherry ? on top of cake
Thank you
I purchased my vehicle on May 26, 2023. My salesman Lorenzo was very patient, kind and knowledgeable. He did not make me feel rushed and he was not pushy although I'm sure I was very hesitant and hard to crack. He heard me and delivered. He showed me many vehicles and after observing my taste and my must-haves, he presented me the right one.
The finance manager, Travis made me feel right at home. He was so comical and kept the atmosphere bright and friendly. He got me in and out. I was very happy with the warranties. The Auto Nation Buick Team is a champion in my book. -Wendy
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