Firestone Complete Auto Care in
Norfolk (VA)

Firestone Auto Care was great. Answered all questions. Very polite and friendly. All staff. Tires were what I wanted. Visit them.

I love this company especially after the nightmare experience I had to go through taking my car to NTB in Colonial Heights Va. Specifically Jonathan, he was polite and informative through the whole process. So don't waste your time taking your car anywhere other than Firestone.

I brought my car into Firestone Complete Auto Care 7808 N Military Hwy, Norfolk, VA 23518 for a state inspection and dropped it off the night prior to have a smooth experience. It was not a smooth experience at all. I didn't receive a call about my vehicle until almost noon. The first words out of the Store Manger (Rick) were I need a diagnostic on my brakes system and the headlight needed adjusted. After, asking what exactly was going on he continued to state the brake booster wasn't working properly. I asked how it was tested and was only told his technicians are state certified. No true explanation was ever given. Throughout the several calls (4 calls) he was extremely unprofessional and referred to me as "bud". I'm a certified mechanic myself through the US Navy with 7+ years of experience and have worked on all my vehicles. I told Rick, the store manager, to reject the car. I tested the brake booster and adjusted the headlight myself. The brake booster tested perfectly fine and showed no signs of premature failure. I was able to take the car to a different shop and explained that it was rejected for the brake booster issue with no brake reserve and misaligned headlight. The shop was able to get us in immediately the following Monday after the poor experience at Firestone the Friday prior. The NAPA AutoCare Center at Marathon 8595 Chesapeake Blvd, Norfolk, VA 23503 had been extremely helpful throughout this time. I am truly disgusted with the service I received from this Firestone location and hope Management is aware of how much this location is attempting to upsell it's loyal customers. One state inspection and a quote for nearly $200 worth of work just to "diagnosis". I will not recommend Firestone to anyone at all. I have ended my business with Firestone.

Went in for a state inspection. I was clear I needed it done the day of. The cashier said if I leave the keys and vehicle, it’ll get done by 6 pm since it’s 1st come 1st serve, and said I’d receive a call when it’s ready. 630 came by and I took an uber back to wait. I was then told that the “inspectors go home at 5 pm and the truck was in line for tomorrow”. Not once did I receive a call from them to inform me. Completely unacceptable communication

I made an appointment, they did the work, I was outta there quick. Nice staff, comfortable waiting room.

We just stopped in to get our check engine light read because it comes on intermittently and we needed it read before it shut off again. My husband asked them to read it for us quickly (would have taken 2 minutes most) and they told him they wouldn't do it without him first paying a $200 full diagnostic fee. Complete bullshit. We will not be returning.

Very helpful and thorough. Helped me get back on the road same day. I've used them often & always leave pleased.

Do not go here. They dont even deserve a star. Dropped off truck to get inspection, alignment and ture rotation. Got called saying needed front brakes and brake fluid. I said just do brake fluid flush. I picked up truck and went hone changed brakes and rotors. ( it was needed). Checked fluid after complete and found that the fluid had not been flushed after i paid for it. Went back, no manager or tech to fix issue at 4 pm. They dont close till 7. Now I wondering if the tire balance complete. Be careful when taking to vic to any any place. YouTube is you friend to recheck what you ask for.

Oil Change Spark Plugs State Inspection Replace two blinker Lights $95 Mystery Charge added: $35 for "Shop Supplies" Bill Total 2 days after I dropped it off: $1035.89

I had a low tire pressure warning and found a nail in my tire. I’d gone elsewhere for a patch up due to my location, ended up at 19 PSI later, so I filled it up and went to Firestone. The gentleman at the counter was great. He helped with removing my tie and installing the spare. They were closing soon, but thankfully I got my tire back at a reasonable time the next day. Since then, I’ve had no tire issues! The same person helped with installing my tire. The patch up at Firestone was about $10 cheaper than the original place I went to, but the work was better

Bought a 2023 RAM in 23 and after a few months I had the dealer turn all 4 tires around because I didn't like the the white wall lettering. Since that time I have had the truck back to the dealer 5 times to try to stop the shaking at hwy speeds with no luck. Decided the go someplace I know was reliable. Firestone 2410. Rick listened to my problem and 2 hours the problem was fixed. Can't wait until the extra warranty runs out so I can just go back to Firestone to get repairs like I used top. Thanks Rick

⚠️ Warning to anyone considering this location ⚠️ I dropped my car off here on a Saturday morning for a simple state inspection. The person at the counter said it would be ready either that day or by Monday, which was fine with me. On Monday, I got a call saying they “couldn’t open the driver’s side door.” When I arrived, I discovered the handle had been ripped completely off my car. To make matters worse, they admitted they don’t have any security cameras outside the building—so if something happens to your vehicle while it’s in their possession, there’s no accountability and no proof of what occurred. A basic service visit turned into damage and frustration. If you value your car and peace of mind, I strongly recommend taking your business elsewhere. I don't know what I'm supposed to do now. That door doesn't open...period. It probably costs just as much as the car worth...

The team was very helpful. I had a nail in my tire and needed a patch but was on a tight time line. They were able to expedite my service and get me out the door in time. Much appreciated!

I got an oil change, which was fine, but the technician came in and told me my battery was going to die out soon,and need to be replaced, I had a warranty on the battery,so I didn't replace it with Firestone, took my car back to the auto shop that I had purchased the battery from.They check it for me and said it was good no issues.So I don't know if I will ever go back to that location again, because they were trying to get extra money for a service that I didn't even need.I have trust issues with this location.Ladies be aware!.

Never bring your car here, this was my only option because I got into my car this morning and my tire was so flat and literally on 1. I decided not to chance it and go to my usual place which is Discount Tire, but I WISH I would have. I dropped my car off around 10am today and the guy was really nice, said that they had appointments but it would be ready by EOD. Said that it could be repaired for $35 but they’d call if it needed a whole new tire. Around 4pm I figured it would be ready because it was a simple fix and they had already had my car for 6 hours at this point. My fiancé called and they said it was ready, we walked there and my car is sitting in the same spot I left it in with the flat tire, I’m confused??? The guy at the front is like “Well I don’t know who you spoke with” yet there are only 2 people working here? Anyway I was told I was next in the queue and that they had 2 more hours til close so they would get to me. So I’m currently sitting in the waiting room monitoring them because this is ridiculous ? also they took my car back at 4:55 and said my tire was beyond repair and would be $200 for ONE replacement tire. I told them to put the spare on and ended up paying $30 and leaving at 5:30pm. Save yourself the headache and being without your car for a whole day and just go to discount tire or literally ANYWHERE else. And I also still need a tire so they wasted my time, day, and still didn’t fix my issue. ?

The car I brought in has almost 300,000 miles on it. We took it in for a quote on the brakes and to get an overall checkup. All suggested work was almost $5,000. Jonathan explained in detail everything that was recommended, made suggestions on what we absolutely should fix and what could probably be fixed later but made sure we were aware of the risks involved. He was not pushy at all. In the end, we didn't get anything fixed b/c the car just isn't worth spending the money on and we decided to put the money into getting another car. He gave me some really good tips for used car shopping based on his experience with working on cars (what to avoid, what tends to last, etc).

Really disappointed in this location. I brought my car here back around January. I was having an overheating issue, caused by my coolant reservoir being cracked. They insisted on me getting my spark plugs, and ignition coils replaced due to a misfiring code. Instead of me doing it later, just said go ahead and do everything to get me back on the road safely. THEY INSTALLED THE WRONG PARTS. Wrong spark plugs for my vehicle, and defective ignition coil(s). Broke down in the HRBT in rush hour traffic driving home. Thank god Firestone by where I live was honest, and is taking care of it for me. If you’re going to upsale people, please be sure it is at least with the correct parts for their vehicle. If you go here, have someone check their work.

I selected Firestone Complete Auto Care at the Northern Terminus of Military Highway that goes through Norfolk, Virginia Beach and Chesapeake, Virginia. My air conditioner wasn't putting out cold air but the heat works and with the temperature slowly rising I needed to get this fixed or my car will be a sauna in the summer time. Unfortunately, Firestone stated after the diagnosis that I would have to go to the dealership to have a part checked out due to it being out of the scope of what they can work on. I understood that and I did thanked them for their time. If the below didn't happen the review could have potentially received 4 starts but... I asked for a receipt. I was told that it would be electronically. However I never received a receipt, which in detail prompted this review. Receipts are important for follow up questions if I had to take my vehicle someplace else, historical record of maintenance on the vehicle, other uses for the receipt, etc... Had I simply received a receipt (preferably paper copy) this would be a better review but when the consumer insists several times on it and then no receipt is sent, this place the customer to not trust/not recommend/not use this location again for any service! I cannot in good conscience give this review more than what I did. It could be an oversight or cashier/technician/manager error but at this point, the wrong has not been corrected. Update: I finally received an email on Monday, March 31, 2025 but the appointment was on Thursday, March 27, 2025. Due to actually receiving a receipt, I have upgraded my rating to 3 stars. I at minimum would have at least given it 4 stars initially but without the receipt that hurt the rating.

I was there to change the tires of my car. They don’t change the tire for EV is fine but they can change their attitude. I was dealing with the guy whose name is Brat with long beard he is so rude with ZERO customer service. Need to be more professional and respectful. We all deserve the respect from each other. I will highly recommend not to be here. First experience is worse in my entire life so far. If someone can help him out please….

Came into this shop for an oil change and diagnostic concern. I had slightly stated that a year ago I was having similar issues and they were resolved after getting an oil change, but I wasn’t confident nor did I think it could possibly “fix” all my problems. The guy at the front desk was rude, cut, and talked to me like an Imbecile. Later on after my car was serviced and I received help from another employee who was nice, I however when I got home, I took a look at the paperwork that was emailed to me and I see a comment that just seemed extremely distasteful and unnecessary to be there. “cust thinks an oil change will solve all the problems” which is not what I said AT ALL and taken out of context and seemed very passive aggressive for no particular reason.It’s in the photo attached. As a women who is 22 years, I know I’m not the most educated on car services however I come to these place so those who are can help me. How am I supposed to feel comfortable coming to a place of business when the employees are snarky and write comments like this all because I voiced a concern? I won’t be returning.

The front counter person was polite and honest about what the vehicle needed. He understood the need to have the priority safety concerns taken care of first and delaying other services. The service advisor was very professional and called to explain the progress on my vehicle.

Trying to understand why it cost over 160 bucks to change a rear brake light bar on a 2019 Ford Escape. Price of the parts anywhere else would have been about 30 dollars and it’s not more than a 15 minute job. Ripped off… but payed since I needed the car to get to work. Disappointed to say the least. Nice people… just not nice prices!

Great customer service from staff member today and the team got to work right away on my wifes vehicle. I love this location and the price is so great for oil changes. They have some sweet tires here too. Would recommend to anyone. This place will save you money.

Adrian was super nice. We called first and he explained everything we needed to know about the tire change and around how long it would take. I went to the store and was helped right away. Everyone in the store was very friendly. 10 out of 10 experience truly. I would come back here if I need to replace another tire.

I arrived just before closing, and two technicians did me the huge favor of changing my tire to my donut. They stayed a few minutes late to help me, which I deeply appreciated. The next day, it was determined that my tire couldn’t be patched, so I bought a new tire, which they promptly installed. Everyone at Firestone was incredibly kind and considerate, going above and beyond for a single mom when they didn't have to. Their quick work and fair prices made a stressful situation much easier. I highly recommend their services for their professionalism and genuine care for their customers.

Brought my Yota in for preventative maintenance b4 a 1700 mile trip, and find out why the TPMS was flashing... I checked all the tires, it wouldn't clear. Ended up with a dash board that looked like a Pink Floyd light show, had no time to bring it back had to deal with it the whole trip. Also, they were supposed to do a 4x4 alignment, instead of aligning it they off set the good side to match the bad side. They said they couldn't loosen the parts required, too rusted. LAZY. If they had called and if they had the parts available I would have paid to have them cut off and replaced. So when I got back I went back to the independence VAB store instead... to be continued on their ratings page..

Do not under any circumstances allow your vehicle to be left here overnight. Brought my vehicle in for an alignment service and was not informed of it being ready that day before they closed. Came back the next day and the vehicle was parked on the side of the building where it was dark and out of eyeshot of the busy street. My catalytic convertor was removed along with 2 other vehicles that were parked next to me. The manager of the store was unhelpful. This is not the first time this has happened at this location, per another employee. Be aware and be diligent with getting your vehicle back before they close. They have no cameras anywhere on their building and no fence to keep your vehicle safe. I realize this is happening alot throughout the area; however, a simple phone call to ensure my vehicle was picked up from an area they were aware of is prone to this exact issue would have prevented this entire ordeal that I am now being forced to fix.