I can only speak from my own personal experiences with Oreillys and over the last 3 years after dealing with them almost exclusively, I dont have a bad thing to say at all. They've always been as helpful with any issue I've had as best they could. The Tidewater location as well as the hub store in Virginia Beach next to Q-Masters have been my main stores and I honestly dont think Oreilĺys could've done a better job at staffing their stores. I'm a mobile mechanic and pretty much work 7 days a week so whether it be one location or another, I'm inside one of the stores every day. Sometimes multiple times a day.
Brian was awesome. He helped us with our batteries, including the loading of them. And these are big batteries for a big diesel. I recommend this o'reilly's location because of brian.
I recently left a 5 star review but I'm changing it because of how confrontation Ian was with me. Josh was still an outstanding employee that helped me with any questions I had however I've never had an employee approach me and tell me how to park/drive my vehicle as well as escalate the situation when I ignored him. I come to this location 4-5 times weekly to service a large company fleet however I'll consider taking my business elsewhere unfortunately. I have never seen an employee cut into a conversation just to make rude remarks and threats all because I pulled away from the store in a hurry on an earlier transaction the same day. I'm guessing Hunter is the next number one charter captain with 300 days at the parts store with such an uncalled for attitude.
I wasn’t going to leave a review but I’ve had two separate occurrences with hunter who was rude the whole time and acted like he was better than anyone else even tho he was wrong. He also try’s to tell other people how to drive and then proceeds to threaten them when they don’t agree with him. Horrible customer service
Seems customer service is a thing of the past. Over heard an employee being very rude to another customer. Sounds like someone needs some training on how to properly address a customer. I highly doubt this will be the last time he speaks to a customer like that. I just left as I didn’t want to be spoken to that way either.
Dude was very helpful. He told me his name but, honestly I'm bad at remembering things. Thank you again for making me a Receipt that had everything on it I needed without me having to ask!! Your the best ever for that!!
O'Reilly Auto Parts is a store that more than likely will have you parts although they may be a little higher than most Auto Parts they are still dependable!
The people here don't know anything and they never have the part you need in that whole tool sharing thing is a myth. Don't come here thinking that you're going to be able to fix your car.....
Great selection of product, store is nice, organized, and clean. The staff is knowledgeable and willing to help. Shout out Hunter for always looking out and going the extra mile calling another store to double-check a measurement that I needed on a differential bearing. Huge thank you to him and the other younger guy I sadly forgot the name of. You know who you are. If not.. well, whatever. Oreillys needs to give yall a raise for sure. Part knowledge is great, and customer service is great.
Bon was really nice and helpful. We ent in with a budget and he worked with us and even changed our headlight. Will definitely come back!! 10/10 across the board!!
Very knowledgeable, helpful and friendly staff! They made good suggestions from an educated viewpoint for necessary items that would make needed car repairs easier.
I came in today to pick up a couple items and was greeted by Hunter who was very friendly and helpful. Upon checking out, a disgruntled customer walked in complaining about an item he purchased. Hunter was able to keep his professionalism and continued to assist the customer.
I couldn’t ask for more. They ordered my battery the moment I called, were incredibly nice, got everything done in record time, and put up with my weird sense of humor.
I bought a tire plug kit. I needed a pair of diagonal pliers just to remove the two nails from my tire. The associate pretended he wanted to help me with that but the pliers were all bound to the new package container. I ask for the ones that they had for customer use. He went be hind the counter a got the for me. ?
Fantastic auto parts store! Was helped today by Hunter who quickly solved a problem with the light above my license plate - excellent customer service! Some months ago, Kenneth helped me with a coolant issue. Everyone working at this location is extremely knowledgable and helpful - will be back to this location for all car questions and needs!
Great employees with vast knowledge. It's hard to find people who speak "car" sometimes in an auto parts store. Most of the time it's just high school dropouts working a desk with little to no knowledge. The team here has helped me with MANY issues on Sr real different vehicles and have never let me down!
Ordered my part via phone call, employee said it'd be in on Monday morning...got there part was not in (which is understandable things happen) they stated that it may be in around lunch time. I said cool give me a ring when it does. Needless to say it's been two weeks and no call. Thank goodness my mechanic found the piece that same day and fixed my car.
O'Reilly's is one of the few places I will go, and i do have an account for my business here. But......I stopped going to autozone because everytime I ordered a part it seemed to be wrong (I am not saying this is every autozone, but the one thsy I went to). Also I noticed one step didn't know the difference between parts, I atleast think the company should pay for the ASE parts professional and maybe ac and refrigeration, possibly braking and steering and suspension. Other than this, no complaints
I just changed my 5 stars to 1 star. Ryan made me feel small. I was standing in front of him for 5 mins holding the washer fluid that I picked from the counter and he didn't say a word or look at me. I eventually asked if he was busy and he pointed at a customer on the phone again with his head facing his computer. I politely said he should've at least said something but he didn't respond or acknowledge me as a person. Someone else had to come from behind to help me. By far the worst customer service I've ever experienced in my life.
This store is better than Auto Zone. They had the part I needed in the store without me having to order it AND having to wait a couple days to receive it. They also support the military and veterans by providing discounts to those who come with proof with photo
This store is just like the other stores it's a parts store you go in they ask you questions this store in particular they were great they had great customer service. I felt like the staff was knowledgeable. It didn't take me long to get the stuff that I need. And they also help me save a little money as far as with my battery cuz you know you can turn that in and stuff. I would recommend the store to anyone
It was raining, I was late for an appointment and needed a new battery. I was going to grab the battery and install it after the appointment if my truck wouldn't start afterward ... the manager, Dan, and his guys said they could replace right then and there ... I told them I was on the verge of running late and they said they'd do it before I'd finishing paying for it. In the rain, they popped my hood, replaced my battery AND changed out my windshield wipers in about 5 minutes. Very, VERY helpful and service oriented. Can't say enough.
Kevin was very helpful and jumped my car for me.even when he didn't have to. Oh, did I mention I was stuck at the intersection of Tidewater and Layfayette where he walked to at 8:50 at night !!!!!!!!!! Wonderful customer service. Thankful for him !
Awful service. Went in to pick up a fuse, the female assistant manager refused to help me figure out what kind was needed, even though the store was empty. First experience with this chain, will definitely be my last.
I have a really old car and needed a hood latch for my vehicle. I was at work so the associate Brian took my number and called me back because it didn't show that they carried the part. He called me back and let me know the reason why i wasn't able to easily find my part, but he found the nearest place where I would purchase it used. I work in customer service so I appreciate everything he did, going above and beyond for someone who isn't even in the store yet. I will make sure that O'Reilly's is my choice for all my other auto part needs just because of Brian's awesomeness!!!
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