I was looking for a part online and having to stop by my nearest NAPA while on their website. A young lady had helped me locate that part almost immediately at another store that was conveniently along my route. Id do it again ?
Don’t bother going to this place and think you’re getting quality care. They will try to beef up what you really need done, and they charged me for an engine diagnostic despite already giving them the engine diagnostic results from another establishment and asking for an oil change and tune up. Asked them to rectify the charge and was of course denied. Now I have a squeaking car which wasn’t happening before the tune up and an almost $200 fee for a diagnostic they knew they didn’t need to do.
True professionals serving professionals. Parts counter is top notch. If they do not have the part, they will gladly expedite getting it. Full parts line in stock foriegn and domestic. OEM and aftermarket. Oil, wipers, batteries, and tools.
NAPA Auto Parts provided exceptional customer service. Earl is very knowledgeable when researching hard to find parts at the most reasonable cost. Very appreciative in that NAPA has a great staff. They are very professional ,friendly, helpful and provides excellent product recommendations. Thanks Earl for your expertise and knowledge- I will continue patronizing NAPA Auto Parts store.
I had accidentally gone to the wrong NAPA parts store I'd ordered parts from a different one I was trying to talk to the clerk and explain this and he was very dismissive
Called and asked if they sold hydraulic hoses they said yes. When I got to the store they said they thought they did.... but didn't. Wasted trip. Don't say you stock something if you don't know... easy to ask another employee!
They got Errol from Bap Geon to work for NAPA. If you dont know who Errol is, he is an import specialist. Highly professional, great customer service and brings a lot experience. Highly highly recommended. Also i never had problems using NAPA brand starters, CV axles, Fuel pumps, Gold oil filters and NAPA full synthetic oil. Great quality parts that i don't have to worry in the future.
I love the service and staff are very helpful and professional. The online reservations help to ensure they have what you need, when you need it. They have definetly won Me over going to any other auto part store. Also, their tool selection is mechanic grade items. A+ guys and gals! Also they had a output shaft seal that nobody else around carries which is not manufactured by my car company anymore.???
I will never go to this place again the guy
Who does the work on the cars was very standoffish. He had a younger guy who drove my car into the garage he lifted my car up to check under & when he took my back tire off to check the brakes he was hitting on it to take the brake shoe off. I could see everything he was doing he must of hit on it for a good 5 mins than all of a sudden parts hit the floor they found everything under the sun wrong with my car, this was the 1st time my car failed to this magnitude. I was very disappointed with their service. Not because it failed it seemed like they did too much hitting the brake off my car letting my pieces hit the floor. I also felt like all of them seem like that didn't feel like doing the work like they were looking for a reason to fail my car. The young man seemed like he had trouble getting my car started so when i went outside to ask was he ok he gave me a hard look and shook his head yes. I've always been a little funny about taking my car to certain places. This is one that will never take my money again. They damaged my back brakes & turned around & failed them. Didn't put my tires back on good lugs were loose. I'm repairing my car from stuff they didn't do right
Not all NAPAs are created equal, but this one has great customer service. Newer vehciles require very particular parts. In my case the employee that researched the struts for my Sierra spent about 30 figuring out which part number was correct for my truck. He spent more time then the dealership across the street did.
Highly recommend.
Nape auto part stores are awsome the products are super an the staff at each store are outstanding they have great customer service an we as customers are very well respected.
Poor customer service. Wouldn't accept a parts return - excuse was that it was purchased from a different NAPA store and it was too early in the morning that she didn't have that amount of money in the register. Here's a hint - it was $100 and a credit card purchase. I'll never go back here!
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