AAA Norfolk Car Care Center in
Norfolk (VA)

I am very disappointed with the service I received. They did a diagnostic to find out why my thermometer kept indicating my car was getting heated. I had never had any problem with my car running hot before. After driving the car for a week after the service my thermometer light started flashing. My husband came to my work site in Hampton to look at my car and found that I was very low on coolant. Am I missing something? Should they have looked at the coolant level? I also got an inspection. If you take your vehicle there, make sure you are aware of everything you need, look at all your fluid levels, they don't top off fluids. It seems like they are only interested in creating labor charges. I wish I had read the previous reviews.

Please do not take your vehicle here to be serviced. They charged my elderly mother approximately $500 dollars when she was only supposed to be charged for an inspection and oil change ($150). The staff member I spoke with said he gave their recommendations and she authorized the work! I explained to them that my mother is an elderly woman and she does not know anything about cars or trucks and she misunderstood what you explained. She did not realize that she did not “need” those recommended services for the vehicle to still operate. She said the staff member told her she “needed” the extra car services so my mother was in fear of the vehicle not working properly so she gave authorization! I understand it’s a business and they need to make money, but have some integrity and don’t try to get over on vulnerable people. When we brought the vehicle to the car center my mother even stated that all she needed was the inspection and the “Mobile 1” oil in the vehicle. They were clear on the services she asked for but it was more important to get some “easy money” because she is an “old woman” that is not educated about cars or trucks. They did not offer to give a discount and they did not offer “to not” charge her due to the misunderstanding! The male staff member just kept repeating himself over and over again and saying that “they already started the work” and once again “she gave authorization.” So, they got over on a vulnerable, elderly woman, but I believe Karma is real. Once again I do not recommend bringing your vehicle to AAA Car Care Center in Norfolk, VA. They do not have good customer service and they have predatory business practices.

Upon arriving at the location for a simple airbag check, the agent at the desk politely informed me that they were fully booked, which meant I would have to leave my car, which I completely understood. However, the concern arose when he mentioned a $149.00 fee just to initiate the process. He did not inquire if I was a member, which would have allowed me to know about any potential discounted rates. This prompted me to leave and seek another location. The one on Virginia Beach Boulevard kindly asked about my membership status and provided me with a significantly lower rate. The key takeaway from this experience is the importance of consistency and ensuring that staff receives adequate training regarding memberships to prevent customers from seeking services elsewhere.

I went in for a loud noise in my front end, paid $$75 for a diagnostic test, which showed I needed struts and a whole bunch of other things that Would cost over $2000 even with my AAA discount. Took My vehicle to someone else that did not find half the things listed on my AAA summary, I walked away paying only $350 and the the noise is gone

My daughter and friend were traveling and heard a noise from the front of her car. They drove it to a aaa since we are members and apparently nothing was found. The girls were charged a $ 100 for a diagnosing fee according to what was relayed to my wife by a service person. I read the entire website and see no mention of a diagnosing fee. If this is how aaa treats it memebers i see no need to have this service. Is it posted and do your customers sign anything agreeing to such a fee prior to service? Very suspicous 2 young girls and a deaf dog were charged $100

Was told 4pm completion time for a state inspection on a vehicle. Arrived at 4:15pm, job was not completed. When calmly expressing concern to the desk attendant on duty, the excuse was that the time promised didn't matter and that the inspector that promised a time was on lunch. Who takes lunch after 4pm at a shop that closes at 6pm? The combative and aggressive desk attendant didn't even so much as offer an apology for the errors, regardless of the fact that this conflicted with work scheduling. He didn't even share his name. I would highly recommend people avoid using this location, as it seems customer service is not only unimportant but not considered whatsoever. When calling AAA to file a complaint I was informed this is an independent shop, even though their brand is all over the building. Keep that in mind too, AAA doesn't feel they have to hold the employees here accountable for poor service.

Staff is very pleasant and helpful. The customer is taken care of fast and efficiently.

Very good customer service. They keep you up to date on vehicle progress. They are more accessible than the dealership with quick turnaround. I have had 3 major services there in the last 6 months with no issues: camshaft adjuster & coil replacement, upper catalytic converter replacement, and full tune-up (spark plugs, wiring & coil, etc.) on my Hyundai Santa Fe Sport.

My alternator went out and just about every mechanic other than dealers are closed on Saturday now so I took it to AAA. He said they would have to check on the part but they close at 12. I explained that my mother uses a power chair and that was the only vehicle with a lift to take her places. He said no promises but he would do his best and was able to locate the part. About 2 hours later I was on my way. Very friendly and on the ball. Thanks for being open when it counts!

Went in because I was having car troubles. I thought it was my transmission, they charged me $130 for a diagnostics then had the car all day call me twice and told me they couldn't figure out what was going on. I told them to keep it and try to figure it out. They end up calling me back several hours later to tell me they finally got the car to trip the codes and told me I needed a new transmission, $6,500 I thought to myself let me get a second opinion after talking to a couple of people took it to another shop which the diagnostics was free, they told me I didn't need a transmission and they are not going to sell me something I don't need. Highly disappointed so hard to find trustworthy mechanics these days never going back again.

They do NOT honor their own warranties! Have to get a new engine for a problem they supposedly fixed. I followed up several of times with phone calls and store visits about the problem, but no help! Called district mngr and left vm, UT he NEVER returned my phone call! Waisted my money, time, and caused me extra money out of my pocket! Will be seeking legal advice on this one!

Had my car towed there to get a diagnostic for a power steering leak. Thought it would be a good idea to go there since I'm a member and have been for about 6 years. It was a bad idea!! They quoted me a price over $900 to replace two hoses. WTH!! Waited on a neighbor's relative (certified mechanic) to look at it, and he said the hoses didn't need replacing. They just needed to be tightened up. Problem solved. Wonder if my being a female going in there alone had something to do with the amount they were asking for. Ridiculous!! AAA is a great service to have, but the Car Care Center is not the place to go to.

Beware they will rip you off. I spent 3600 on some work I was told I needed from these guys. The initial quote was 1100. Long story short the amount morphed into 3600 and nothing was done to the car correction nothing they said they were doing. It started back with the same issues about a week later. Took it to the dealership in another state and they showed me physically the issue and it was what they had claimed to be fixing for more than 3k. Just giving you us a heads up. I traded the car in after absorbing that loss. I’m giving you guys a heads up you don’t need that in your life.

They seemed on top of everything as far as calling to let me know the outcome of my vehicle and they returned my phone calls pretty quickly but they want to charge what I feel like is alot of money and more then what I am willing to pay. So for now my car just sits there until I get it towed

Was told my vehicles transmission was burnt up and it wouldn't go into drive. I arrived to pick up my vehicle then drove it to Charlottesville va 3 hours away without any issue. This place will try to fix things that don't need fixed and on top of that they quoted me $5791.17 on a used transmission and install. I do not recommend

I have a Chevy Malibu and called to get a quote on headlights replacement. I was quoted $160 dollars, which I figured was not to bad the part costs $30 for a set of 2 bulbs, I thought the labor was a bit much $130 because national average shows $80 dollars. I drove 7 miles to get there only to be told that they only quoted me for 1 headlight and it would be $360 to replace both of them. I asked why it would cost an extra $200 and could not get a justifiable answer. I've changed my headlights on my own before and it took me 45 minutes with basic cheap tools. No way they should charge $330 in labor for a 1 hour job!!! Where is this supposed "discount" I'm to recieve as a paying member? I went right across the street to advanced Auto parts, purchased the bulbs for 29.99, came up to $32 and some change. I sat in the AutoZone parking lot and changed out the bulbs myself in less than an hour! Customer Service was actually friendly and your facility clean as a whistle. My complain are s the fact that you tried to rip me off during a time where money is scarce, makes me wonder about poor old ladies and people who know no better. Shame on You!

Dropped off my car Sunday (AAA towed it for me). They called me first thing Monday. Got a good price on a battery (No mark up, 6 year warranty). Had my car back by 4. Covid conscious.

My vehicle was towed for storage and the issue was never fixed!! It was never repaired correctly and efficiently. They never communicated as far as touching basis in regards to the final results with conveying a simple message stating the car is ready!!:/ Simply, customer service is very vital to communicate with the public in which they never did!! I give them "Negative ZEROE Lightbulbs for rating!!...Lol...They Suck and Screwed my vehicle in one or MORE WAYS!!:/ Tripple AAA is A place who needs to have a "One on One and debriefing Mechanical Issues and Auto parts, Learn How to Be Trained to do People Right!!!!!!!!!!

I would give 0 stars if possible. I visited this place Friday December 14, 2018 at 7am and talked to Tim about replacing a flat tire. I was quoted on the cost to replace the tire with a spare( 30 something dollars) I had at home and also for the purchase of 2 new tires (230.00+ tax each) since my tire size was not in stock and had to be ordered. The plan was to have spare tire put on until new tires came in. I took a Lyft home to get spare tire. Upon returning I was meet at the front entrance outside by one of the workers (not Tim) rudely stating that they do not put on used tires and was very argumentative. I explained to whoever the terrible customer service skills service person was that I already spoke to Tim earlier about my car situation. He just kept stating well we can't do it and Tim is not the manager. This service advisor never ask me a single question nor had I seen him before earlier that morning. He just immediately approached me the wrong way with a nasty attitude.That's not how you greet a paying customer. I kept my composure got my keys from inside and called a tow truck to take my car to Tread Quarters at 1001 S. Military Hwy VA Beach, VA 23464. Tread Quarters got me two new tires and covered the towing, and the best part is the price for tires and the tow was signicantly less than what AAA wanted for the same tires. Thanks AAA service advisor for deterring my business elsewhere. It was never about the money with me. It's how you treat your customers.

Pretty disappointed, took my 95 ranger there for a diagnosis due to it crankonkg over but not starting. Explained that I've already had my leg pulled and they said that they would solve the issue. I had to call to check on the status as I never heard anything from them since the tow truck dropped off my truck. Ended up being told I needed a new battery that it was dead. I stated that regardless on a jump box or being jumped by another car did not start it even though it started once for the tow truck driver he cut it off and it didn't start again. I was reassured that my battery was the only issue. Apparently they didn't start the truck and cut it off the try to restart because after picking it up and stopping by my house for 2 hours I return to my vehicle to leave and guess what.. my car is doing the same thing. Cranking but not starting. So much for paying for services that fixed the issue. I could have installed a new battery myself. Tired of being screwed over by these repair shops. Guess they are all the same. Very dissappointed and assume they will be counting my next tow as a tow against my membership and will charge me another diagnosis fee even though it should have been taken care of yesterday and not just charged for saying hey you need a battery... Well common sense says hey if a car isn't starting and you keep trying your battery will loose charge. But guess because I'm a lady I wouldn't know.

Terrible !!!!!!!!!!!!!!!!!!!!!!!!!!!! Don't go there . They labor rates are too much I went with a warranty to get my AC fixed.. I also had another issue developed which was more pressing. My warranty would not cover the issue. I was going back & forth with AAA and the Warranty Company . The Warranty company told me that I should move my vehicle to another shop as they would better be able to access both issues and try to cover it . AAA Assured me that once they fixed the first issue the second with my AC would resolve itself and they would but FREON in it and Not to listen to the Warranty company .. I ultimately cancelled the warranty . The parts were only like $300.00 but OVER $600.00 in labor on a car that is 10 years old. Two weeks later I took it back to AAA and they told me oh you AC Condsensor is not working. Well that would have been fully covered under the warranty and now listening to you all I cancelled it. They quote to fix the AC and additional $1700.00 !!! on a 10 year old car. I walked out. I got another quote from another company - the parts for the new condenser kit was $490.00 (which I verified on line) and they are going to charge $400.00 to put It on. which is only $800.00 much cheaper than AAA. Also when I went back for the quote they left a fastner off my front bumper which caused it to scrape all the way home... I will never deal with them again !!! neither should you

Triple A+ for our experience. For no obvious reason, our car 'died' as we passed through Norfolk on our way to Charleston. From the initial phone call to AAA to the polite and helpful tow truck operator, Matthew to the front desk experts at the Car Care Center, Eric and Kyle, we knew we were in good hands. Eric quickly arranged for an Enterprise rental when it became necessary for our car to stay overnight (of course this happened at 5:00 p.m.!) and we had to get to Charleston. We were thankful for the constant contact with updates. They treated us like family and our like it was their own. IF we ever break down again, I hope it's near this AAA Car Care Center.

I wish I could give 100 stars for phenomenal service! Not sure where to start but here goes...I had a flat tire and couldn't get the lug nuts off because the last place that rotated the tires put them on wrong. So I called AAA, and they got there within 15 minutes. Well that service tech couldn't get them off either, so I had to get it towed to the AAA service center because they needed to use a drill gun. The tow truck driver also got there within 15 minutes too, got me there to the service center where I was told by Carter at the front desk, who was amazing by the way, that before they did the work there was a possibility the lug nuts could break and they'd have to put on new ones and a new wheel bearing. I said, ok let's just try to get them off and hopefully they won't break. I overheard Carter tell Joe the mechanic, who was also awesome, to be careful and try his best to get them off without breaking them. Well, they were able to get them off without breaking them, they patched my original tire, did a tire rotation, put air in all my tires, pulled my truck around, handed me my keys, and Carter said with a big smile, "You're good to go Mr. Skees, no charge!" I literally fell out on the floor! I was like, "You're kidding!" So because of this amazing service I received, and all done in a timely manner, I had to write a review and thank Carter and Joe at the service center, as well as the guys who came to my house, Michael and....oops, I forgot the other guys name. But I'm more than pleased with the service and have to say, "AAA, I applaud you!" :)

I went it today to drop off a tire with a nail in it to be fixed. I expected to pick it up later in the day. The service tech said I did not have to come back he would do it on the spot! It took him only a few moments. When I went to pay the wonderful man behind the desk said "no charge". I was totally impressed.

I had taken my truck here as a AAA member and had them tow it. They replaced the carburetor because mine had cracked. They did an awesome job letting me know of updates and delays with the work involved. Everyone in the shop was kind and courteous that I had communicated with. I had no problems like the rest of the reviews I have seen posted, and the I was so pleased with them that I decided to post my review. I had one problem when I picked up the truck and they towed it back to the shop and repaired it at no charge, but it was more of a mechanical issue they would not have been able to prevent. Will be going back to this care center.

This Place is a total rip off. I purchased a frequent special car care card which was supposed to give me like seven oil changes two or three state inspections, tire rotations most fees and some at reduced prices. I paid cash for this card. I was not able to use it except one time in 3 years. Every time I would go to get an oil change they would be too busy. They would tell me to leave you my car first thing in the morning which idid 3 times. I would go at the end of the day and they still wouldn't have gotten to my car. Only one time when I said I was going to wait all day if it took that did I get an oil change did i get one or oil change. One oil change out of the whole deal in 3 years. These guys are crooks and you should not to take your vehicle there Oh yes, I tried to get a find several times with different excuses and no refund. AAA should be ashamed

It's interesting, I've read the reviews of the people here, and this place has actually always been good to me. I just felt the pricing was a bit off, or that the job could've been simpler. I was told once that due to a foreign car, the radiator had to be especially replaced with an exact model. I had discussed with other mechanics that this was not true, and that there is no special model radiators, unless it was a car built out of time (1940's below). This was a 1992 model. Being a bit desperate, I went ahead with the new radiator. They did the job very well, I had no radiator problems afterwards, so it's not that they don't do the work. Also, they did call me to let me know that the car was ready. I've heard of some customers not getting phone calls, but they've always called me. I think all of the guys there do their best to be nice and polite. I can't remember his name, but there was a man working there, and his wife was pregnant, so he apologized to me about possibly taking a little longer to work on my car, but he would insure that the job was done. He called me back, so I returned and he decided, because of the wait, he would charge me half the original bill! And the job was done extremely well! Sadly, I don't think he's there anymore, but the service continued to be helpful to my car. I think they can handle small to medium issues more than extremely huge issues, but it's not to say that they're terrible. They've always been honest to me, given me free estimates, and called me for updates or finished work. I would give them a 6/10.