Deliver here two to three times a week, always around an hour before you are even acknowledged. You come here to deliver a load and you're here for at least two hours. Very unacceptable.
On our recent purchase of stone, Elizabeth went the ‘extra mile’ to help us find the perfect match to our stone used over 4 years earlier. She also resolved a stubborn billing problem when we had to adjust our order. Finally, she put a rush on the delivery to meet our stone mason’s window. Felix delivered our stone with great care and respect for our property. We are most pleased with our SiteOne experience! Thank you, Elizabeth and Felix.
Been working with SiteOne for years with various companies I have worked with. I don't remember the name of the gentleman who helped me. But I recently had to pick up paver options for a client.
The service was great, I had a baseline for colors and selections, but wanted help with some other options. Which their service rep helped me out with a variety of options in my budget. Been coming here for a years, will be coming back for 5 more.
Huge selection of stone. I delivered a load here and waited for 58 minutes before they took the first pallet off my truck. The reason why I was waiting for so long was so that they could take care of their customers first, that's not a bad reason at all, but I don't get paid anything to sit and wait. Everyone was nice, but nobody approached me to tell me where to go or what I was waiting on, I had to flag down each person I spoke with throughout my delivery process. Check in time 08:54
Check out time 10:52
I visited Site One to select patio pavers. They had a wide selection and Elizabeth provided excellent customer service. She walked me around and showed me different option she thought would be a good fit for my project. I couldn't be happier with what we selected. It looks amazing!
Great selection of stone but even more importantly they will help you find what you are looking for if not in stock. Gisela is a pleasure to work with, responsive, helpful, kowledgeable and understood our needs.
SiteOne Stone Center of Manassas has a wide selection of beautiful stone and pavers. Celia has been great to work with. She recently worked overtime to make sure we received our order in a timely manner.
The products and friendly staff here are the very best of the best. Prompt attention and the high level of efficiency of the staff make this company the only resource for every type of landscaping, stone, gravel, and block. I use them regularly and I would recommend the Stone Center 100% !!
JT was awesome. He was obviously busy with a task and I inquired about some stones I was intrested in. He promptly stopped his task and was of great assistance to me, very knowledable and polite. A+ service.
I had a hiccup after placing an order with Site One- I blame the credit card company. However, Elizabeth worked hard with me to get things straightened out, and I actually walked away with a better deal than I had gotten the first time. The staff at Site One cares about their customers and try very hard to make sure we have a great experience. Thanks, Site One!
Elizabeth Reese really helped me figure out what different stone products would be best to replace my front stoop. She walked me around and showed me several good possible solutions. Additionally, she discussed the advantages and disadvantages of various products and colors. Simply stated, she’s a top notch pro. Thanks so much!
I definitely had a very bad experience with the purchase made, I bought 3 pallets of blocks, I scheduled the delivery day and when I received my order it turned out that I did not receive the complete order for which I made the payment,!! including payment for delivery? So I contact the store and they tell me that it is lost or that they couldn't find the rest and that they can't do anything about it, I don't recommend it.
Great experience. I had an unusual request and rather than dismissing me off hand, Nick worked with me and ultimately helped me solve my problem. He may have regretted asked me if I had been helped, but I truly appreciated his willingness to work with me.
Great selection of stone - terrible staffing and customer service. Went in and spoke to a sales rep at the front desk and asked for pricing on a specific type, color, and width of stone. Because that pricing was good, we spent an hour in the stone yard picking out the pallets we wanted. Came back inside and spoke to a different sales rep so we could tag our pallets, and she rang us up with different pricing, which was about $3/square foot *more* than the original pricing we were given. We then spoke to another sales rep and he gave yet another, third, and even higher price per square foot. We asked to speak to a manager and, after about 20 minutes of us waiting while he was in his office, he came out and tried to explain that his various reps were quoting the wrong stone and the highest price was correct. It was about 2 hours total of time wasted because the sales people either don't listen to customers or can't read their computers correctly. Do yourself a favor and go down the street to *NOVA* Stone Center, where the staff is incredibly friendly, knowledgeable, and professional.
This can apply for contractors and homeowners. Before you go to this place, you may want to go a different place to get your material. Stone center has really bad customer service. They are very rude and careless about the customer. I would not recommend this place.
Terrible experience!!
My husband and I visited this place to find availability and prices of pavers. We had already shortlisted the pavers for our patio. The customer representative was so disinterested in giving us the availability dates. He would not speak up and would whisper into his co-worker's ear. We had to literally ask him the question 4 times before getting any audible answer. They just lost a customer, thanks to that rep.
I then gave Merrifield garden center a call and they gave me everything I needed so quickly and efficiently.
This may apply to home owners: A lot of people walking around but no one is willing to really help,very poor customer service. Also there is no return, even if you have been told you can bring back the extras. I would strongly suggest trying other stores first. At least you get proper help and know exactly what you are purchasing.
Excellent customer service, particularly with Cilia. We've been doing business for over 10 years and she has always been very helpful and quick to respond with our orders and requests. If you ever need help, make sure to ask for Cilia.
I approached Stone Center to ask for a donation for my Eagle scout project. They were incredibly generous and easy to work with, and they were a huge help with my project. Their staff was professional and courteous. Huge thank you to Stone Center, and I highly recommend them for any of your outdoor needs!!
one salesperson told me didnot know if they had any in stock , have to come in look for yourself. called the next day new salesperson said to busy email him? complained left message for manager no call back. use to do alot of business with them no more!
when you buy anything in stone center. They do not repay your money if you want to return it. It is what it is . shopping and no return. be very careful!
Exceptional customer service. When I need stone, gravel, dirt, mulch, I turn to these professionals. The front desk folks are extremely helpful answering questions. With the endless possibilities in landscaping it's good to know these guys know the ropes and eager to share their knowledge. I look forward to working with them on my next project.
I was a contractor and customer of Stone Center's for more than 6 years. They always provided prompt communication and delivery, especially their outside sales reps, Mike Nadolski and Brian Thacker.
They have the biggest displays in the area and a very knowledgeable and friendly staff from top to bottom, many of which have worked for them for a very long time, which says something about how the ownership cares for the staff. I highly recommend visiting them for your hardscape and masonry projects!
Bought two pallets and paid for delivery. They delivered only 1 1/2 pallets and told me to go back for the rest. What about the delivery I paid? Very bad customer service.
This place is horrible. We purchased the amount of stone they told us to get to cover our area. They sold us double what we needed and when we asked if they could take it back the general manager was extremely rude and disrespectful. I would not recommend this awful place to anyone. I have told everyone I know just how awful they were.
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